Zog has gone 😢

QrizB

GunJack said:

QrizB said:

GunJack said:

Gerry1 said:

movingon said:

But, the first bill is in 6 months time?

My first bill was on 24 December and re-issued on 25 December !

How did you manage that?? did you request it?

If you pay monthly in full, even by DD, you get billed monthly. My first bill will be next week.

again, I knew that too

OK, so I guess that you also know that Gerry1 (the person you're asking how to get monthly bills) pays monthly in full by DD?

https://forums.moneysavingexpert.com/discussion/comment/78863051#Comment_78863051

brewerdave

Shedman said:

Just been on chat to get a bill issued and change DD to variable whole amount (got on to an agent within moments very surprisingly).  Anyway she's arranged for bill to be produced (and DD method to be changed) but its only from 15 Dec to 20 Jan.  Interestingly she said the following re the gap between 5th and 15th Dec. 

"I can issue a bill for you, and I also change you to pay for the bill in full each month via Direct Debit - just let me know which you would like to be done. The bills Zog have issued at present are up to 05.12.2021 when they ceased trading I believe. There is a further bill that needs to be produced, for the period 06.12.2021 - 14.12.2021 when your account was still on Zog's systems, but we were your supplier. After that bill is issued, the balance will be transferred to your EDF Energy account"

So when I said it was a shame as hoped we'd get away with that period she said

"I'm afraid not, sorry! Usually, when a supplier ceases trading they don't send a final bill up to the date they stop, there is just a final bill up to the date the account transfers to the new supplier systems, so them doing that has caused so much confusion!"

So I said that seemed strange and hadn't occurred in all the other (5) SOLRs I'd been through but she suggested that it was the way it had been done with the other recent SOLRs they had taken on.  Not sure however whether this will mean we will get charged at Zog rate or EDF rate for 6-14 Dec (can't see Zog system changing the tariffs for that period though)

Zog's final bill is up to 4th December not 5th ? Also I've never heard of a failed supplier billing for a period after the new supplier has taken over but before the account has transferred to the solr's systems ?

MWT

Shedman said:

So when I said it was a shame as hoped we'd get away with that period she said

"I'm afraid not, sorry! Usually, when a supplier ceases trading they don't send a final bill up to the date they stop, there is just a final bill up to the date the account transfers to the new supplier systems, so them doing that has caused so much confusion!"

Sadly just the usual issue with CS staff making it up as they go along.

There are elements of truth in there but it is mostly a mixture of what happens when a customer does a normal switch, and the actual SoLR process.

Shedman said:

Not sure however whether this will mean we will get charged at Zog rate or EDF rate for 6-14 Dec (can't see Zog system changing the tariffs for that period though)

It will be billed at the EDF rate.

Shedman

brewerdave said:

Zog's final bill is up to 4th December not 5th ? Also I've never heard of a failed supplier billing for a period after the new supplier has taken over but before the account has transferred to the solr's systems ?

@brewerdave Agree with you on both points.   And as to failed supplier continuing to bill past losing supply licence, as you say,  never heard of that before (and I think you and I have both been through quite a few SOLRs) but she seemed convinced on that point...we shall just have to wait and see what transpires.   

Gerry1

Shedman said:

brewerdave said:

Zog's final bill is up to 4th December not 5th ? Also I've never heard of a failed supplier billing for a period after the new supplier has taken over but before the account has transferred to the solr's systems ?

@brewerdave And as to failed supplier continuing to bill past losing supply licence, as you say,  never heard of that before

Symbio tried to do exactly that, but presumably it was their weird and wonderful billing system running on empty.

Verdigris

Have just received an email from Zog asking for my balance of about a tenner. I'm quite happy to pay them, as their final accounts are accurate, but I don't want EDF charging me again for the same gas, as there's no agreed opening meter reading recorded on EDF, despite me submitting readings whenever requested.

spot1034

Shedman said:

brewerdave said:

Zog's final bill is up to 4th December not 5th ? Also I've never heard of a failed supplier billing for a period after the new supplier has taken over but before the account has transferred to the solr's systems ?

@brewerdave Agree with you on both points.   And as to failed supplier continuing to bill past losing supply licence, as you say,  never heard of that before (and I think you and I have both been through quite a few SOLRs) but she seemed convinced on that point...we shall just have to wait and see what transpires.   

Something to watch out for - will those of us who have set up a direct debit with EDF by Jan 31st be given the promised discount for this usage? If they're using Zog's systems to produce this bill, how will they know who has and who hasn't?

Shedman

Shedman said:

movingon said:

Hi, Has anyone been able to find opening and subsequent meter readings on their account page? If so, please could you direct me? I think I have brain freeze. I can only see the last meter reading. I want to be able to see it to ascertain that the last reading to Zog and first reading to EDF match. It worries me that we wont get a bill for 6 months and I might forget where I am up to.
Thanks

No I can't either ...not on the app or web portal.  Now I'm on a smart meter I can even see the last reading (well any readings at all actually). For a major utility supplier the information is appalling and the web portal and particularly the app are dreadful.  Even BG gives more info on their web portal and that's saying something.....at least I can see my latest daily smart meter reading on their web portal.

Used to get much better info from small companies like Yorkshire Energy and Neon Reef.  

Aha suddenly today on the web portal under Submit A Reading tab it now says "You've already submitted your gas read for this meter today" and it shows the meter reading as at end of day yesterday.  

I await the details of the bill they have created today covering 15 Dec - 20 Jan to see what the first reading is (and whether it accords with my records) but although I can currently see the bill total the detail doesn't seem available yet.   However, I suspect from the chat conversation earlier that it won't be the same reading as the closing 4th Dec reading on Zog's final bill.  

Progress of a sort I guess.  

molerat

Very strange as the web portal has always shown the last read and date for both mine and my daughter's accounts.

A weird thing is that my daughter is on standard variable and I am on welcome variable with an end date of 9999.

I am also still showing the 1 - 2 - 3 - 4 counter at the top of the page, hers has gone.

[Deleted User]

I got a very strange email last night to say that EDF couldn’t read my smart meter, and haven’t been able to do so since the 7th January. All very strange given that another DCC user - N3rgy.com  - has been able to recover all my 30 minute usage data since EDF took over my supply. As my switch back to Octopus goes through next week, I really cannot be bothered to engage with them on the issue of my non- smart, meter meter.