Zog has gone 😢

[Deleted User]

Mr_K said:

Don't know, but if I don't get my £1.98 credited soon, I'm writing to my MP

You might be a bit less sanguine, and more sympathetic, if you had a credit of £358 like your fellow poster above. As it is, I have a credit balance of £70, and I would hope, nay expect, that to be incorporated in my first EDF bill, which may or may not be imminent. Information from EDF is at a premium. 

PennineAcute

Please bear with us, these will take some time to work through.
We'll then make sure that you are billed from 4 December 2021 onwards.

I certainly hope not, as Zog billed me until 4 December.

Gerry1

PennineAcute said:

Please bear with us, these will take some time to work through.
We'll then make sure that you are billed from 4 December 2021 onwards.

I certainly hope not, as Zog billed me until 4 December.

You'll be OK. EDF should use Zog's closing reading, and I found that Zog didn't bill the standing charge for the first day so the bill was spot on.

You may even be a pound or two better off if they round up the 30th Nov reading by a few kWh if the final bill is an estimate.

[Deleted User]

May I just point out that EDF are 'reminiscent of my posterior'. Thank you. 

[Deleted User]

Latest response from EDF. Not really what I wanted to hear.

I apologise for the delay in responding to you, all of our customer service contact methods are extremely busy at the moment. Your first bill may just be charges from us rather than any final balance from Zog as we don't have a time scale on when they are issuing these statements yet. 

booshya

Deleted_User said:

Latest response from EDF. Not really what I wanted to hear.

I apologise for the delay in responding to you, all of our customer service contact methods are extremely busy at the moment. Your first bill may just be charges from us rather than any final balance from Zog as we don't have a time scale on when they are issuing these statements yet. 

Please see my reply to your post you made in another thread over final Zog statements
https://forums.moneysavingexpert.com/discussion/comment/78903296/#Comment_78903296

Verdigris

It's only been about 6 weeks. I wouldn't expect a resolution of a SoLR process, in that time, going by past examples in "normal" times, and certainly not in the present crisis.

kev2009

EDF updating there systems, Message says

"sorry access to MyAccount is limited It's only available for smart Pay As You Go top-ups while we update our system. Full access should be back after at 14:15 GMT on 16th JAN,2022"

Kev

Adviceuk3

This process doesn't half seem to drag. I have had my final big with a credit of £486.00 on it. 

Still no appearance on the EDF account. From what I have read with Utility Point  to EDF still many customer have not seen there credit.

I  am starting think EDF Energy id dragging this process along to "cash in" on customers so that they are stuck with them and cant do anything.

My only concern is seeing my balance from Zog to go to EDF but this is taking far too long.

If we have had our final bill EDF should know the final readings and credits of accounts

QrizB

Adviceuk3 said:

This process doesn't half seem to drag. I have had my final big with a credit of £486.00 on it.

Compared to all the other SoLR transfers that are going on, EDF and Zog have been unusually rapid.

When GNE went bust at the end of January 2021, I was SoLR'd to EDF (along with several other people active in this thread). It was the end of April before I had an EDF account open and working, three months.

For Zog customers, EDF achieved the same progress in about five weeks.