Zog has gone 😢

Gerry1

movingon said:

Hi, Has anyone been able to find opening and subsequent meter readings on their account page? If so, please could you direct me? I think I have brain freeze. I can only see the last meter reading. I want to be able to see it to ascertain that the last reading to Zog and first reading to EDF match. It worries me that we wont get a bill for 6 months and I might forget where I am up to.
Thanks

You have to download your first bill.  EDF's online account is somewhat disappointing.  However, my final Zog reading matched the EDF opening reading.

@Shedman Yes, Yorkshire, Neon Reef and Zog were far, far better.  They kept things simple and everything just worked smoothly and promptly.  EDF is a dinosaur, which presumably is why they're moving to Kraken.

movingon

But, the first bill is in 6 months time?

Gerry1

movingon said:

But, the first bill is in 6 months time?

My first bill was on 24 December and re-issued on 25 December !

If you don't feel like spending an hour on the phone or using Chat, try customer_correspondence@EDFEnergy.com or writing to FREEPOST: EDF ENERGY - PLYMOUTH

GunJack

Gerry1 said:

movingon said:

But, the first bill is in 6 months time?

My first bill was on 24 December and re-issued on 25 December !

How did you manage that?? did you request it?

[Deleted User]

GunJack said:

Gerry1 said:

movingon said:

But, the first bill is in 6 months time?

My first bill was on 24 December and re-issued on 25 December !

How did you manage that?? did you request it?

One of the ‘advantages’ of paying by DD is that EDF moves you onto 6 monthly billing. 

Gerry1

GunJack said:

Gerry1 said:

movingon said:

But, the first bill is in 6 months time?

My first bill was on 24 December and re-issued on 25 December !

How did you manage that?? did you request it?

I'd chased them because my DD hadn't been ported over from Zog and they were billing me at cash/cheque rates.  Their website says they'll recalculate the overcharge if you set up a DD by 31 Jan.  They're now correctly billing my ongoing consumption at DD rates but the refund of the overcharge from 15 Dec 21 - 23 Dec 21 is still awaited.  Zog and their administrators were accurate and lightning fast in comparison with EDF.

It also remains to be seen whether EDF get it right if/when they find a Round Tuit and bill for the period 4 December (when they started supplying former Zog customers) to 15 December (the start date shown on my first bill).

Some challenger companies like Symbio were awfully cheap (=awful but very cheap) but many others such as Zog really seemed to be good and cheap.  Great shame that so many have gone bust and we're all having to pay for the fallout, largely due to Ofgem's incompetence.  [/rant]

GunJack

[Deleted User] said:

GunJack said:

Gerry1 said:

movingon said:

But, the first bill is in 6 months time?

My first bill was on 24 December and re-issued on 25 December !

How did you manage that?? did you request it?

One of the ‘advantages’ of paying by DD is that EDF moves you onto 6 monthly billing. 

I know, that's why I was asking how @Gerry1  managed to get a bill out of them. Like him, I want to see and check opening reads to x-ref with Zog's final read

QrizB

GunJack said:

Gerry1 said:

movingon said:

But, the first bill is in 6 months time?

My first bill was on 24 December and re-issued on 25 December !

How did you manage that?? did you request it?

If you pay monthly in full, even by DD, you get billed monthly. My first bill will be next week.

GunJack

QrizB said:

GunJack said:

Gerry1 said:

movingon said:

But, the first bill is in 6 months time?

My first bill was on 24 December and re-issued on 25 December !

How did you manage that?? did you request it?

If you pay monthly in full, even by DD, you get billed monthly. My first bill will be next week.

again, I knew that too

Shedman

Just been on chat to get a bill issued and change DD to variable whole amount (got on to an agent within moments very surprisingly).  Anyway she's arranged for bill to be produced (and DD method to be changed) but its only from 15 Dec to 20 Jan.  Interestingly she said the following re the gap between 5th and 15th Dec. 

"I can issue a bill for you, and I also change you to pay for the bill in full each month via Direct Debit - just let me know which you would like to be done. The bills Zog have issued at present are up to 05.12.2021 when they ceased trading I believe. There is a further bill that needs to be produced, for the period 06.12.2021 - 14.12.2021 when your account was still on Zog's systems, but we were your supplier. After that bill is issued, the balance will be transferred to your EDF Energy account"

So when I said it was a shame as hoped we'd get away with that period she said

"I'm afraid not, sorry! Usually, when a supplier ceases trading they don't send a final bill up to the date they stop, there is just a final bill up to the date the account transfers to the new supplier systems, so them doing that has caused so much confusion!"

So I said that seemed strange and hadn't occurred in all the other (5) SOLRs I'd been through but she suggested that it was the way it had been done with the other recent SOLRs they had taken on.  Not sure however whether this will mean we will get charged at Zog rate or EDF rate for 6-14 Dec (can't see Zog system changing the tariffs for that period though)