Zog has gone 😢

[Deleted User]

This is what it said on the last EDF update, 15/12.

1. Once your account is displaying this message 'Woohoo – we're now powering your home! Welcome to EDF,' you can set up your Direct Debit online or by contacting us

2. Please set up your Direct Debit on or before 31 January 2022 and you're guaranteed the cheaper rate that Direct Debit customers benefit from. If you set up your Direct Debit before 31 January 2022, we'll assess your account and credit you back any monies owed.

Still no switch confirmation for me. 

casjen

I wish i had the DD/reading problems. EDF said on chat this morning my account isnt even set up yet !

molerat

Put in another reading last night and web is no longer asking for one but app states "last reading on 20 Dec" and "please enter your opening reading"

PennineAcute

Advice please - as I have a problem.  Yesterday, I checked the online database and saw that EDF were now my supplier, even though my EDF account was still not completely set up.

After Symbio went bust, I decided to lock my electricity with EON Next as it was a reasonable tariff.  Same SC with a 2p increase in UP.  Yes, it is a gamble and it will cost be just under £50 extra until April.  If the increase is more than £50 in April, I will have won - otherwise I have lost.

Yesterday, I decided to move my gas over to EON Next.  Same SC and 1.7p extra UP.  This has resulted in around an extra £60 between now and April.  Same gamble.  But there are no exit fees if it fails.

EON have already contacted EDF and so EDF are now refusing to take my bank details, as there is now a switch in progress.  Can they do this?  Otherwise, I am paying cash prices until I leave.

gsmh

So if I now switch to British Gas for my Gas (already with them for electricity, ex. Neon Reef) what tariff would I be on? Would it be worse than the one I'm on with EdF?

EDIT: Just did an online quote and it looks like you can only switch into an exorbitant fixed tariff. It's quoting me £108 a month - I paid £39 to Zog. LOL! I'll stay with EdF.

Keep_pedalling

My application for DD seems to have failed as I did not agree to a monthly amount, not that I remember getting an option to enter one. 

Will give it another go this afternoon.

Curiousgirl1

PennineAcute said:

Advice please - as I have a problem.  Yesterday, I checked the online database and saw that EDF were now my supplier, even though my EDF account was still not completely set up.

After Symbio went bust, I decided to lock my electricity with EON Next as it was a reasonable tariff.  Same SC with a 2p increase in UP.  Yes, it is a gamble and it will cost be just under £50 extra until April.  If the increase is more than £50 in April, I will have won - otherwise I have lost.

Yesterday, I decided to move my gas over to EON Next.  Same SC and 1.7p extra UP.  This has resulted in around an extra £60 between now and April.  Same gamble.  But there are no exit fees if it fails.

EON have already contacted EDF and so EDF are now refusing to take my bank details, as there is now a switch in progress.  Can they do this?  Otherwise, I am paying cash prices until I leave.

Yes, they will only be able to set up a direct debit on a live account, your account will no longer show as  live as there is a switch in progress. 

Same with the others who are switching over from Zog, a direct debit can’t be set up until the account shows as live & not still in any form of registration which is why they have given until end of Jan for them to be set up. 

Also accounts do not go live on the switch over date, can be up to 28 days after as reads need to be verified. 

PennineAcute

Curiousgirl1 said:

PennineAcute said:

Advice please - as I have a problem.  Yesterday, I checked the online database and saw that EDF were now my supplier, even though my EDF account was still not completely set up.

After Symbio went bust, I decided to lock my electricity with EON Next as it was a reasonable tariff.  Same SC with a 2p increase in UP.  Yes, it is a gamble and it will cost be just under £50 extra until April.  If the increase is more than £50 in April, I will have won - otherwise I have lost.

Yesterday, I decided to move my gas over to EON Next.  Same SC and 1.7p extra UP.  This has resulted in around an extra £60 between now and April.  Same gamble.  But there are no exit fees if it fails.

EON have already contacted EDF and so EDF are now refusing to take my bank details, as there is now a switch in progress.  Can they do this?  Otherwise, I am paying cash prices until I leave.

Yes, they will only be able to set up a direct debit on a live account, your account will no longer show as  live as there is a switch in progress. 

Same with the others who are switching over from Zog, a direct debit can’t be set up until the account shows as live & not still in any form of registration which is why they have given until end of Jan for them to be set up. 

Also accounts do not go live on the switch over date, can be up to 28 days after as reads need to be verified. 

Cheers for the info.  Not too much damage.  Around 4p a day, so less than a couple of pounds.

Sterlingtimes

Could it be that EDF fully switches those first who have a smart meter that EDF can access? I have an unadopted Liberty which is presumably EDF incompatible.

fossman

Shedman said:

Keep_pedalling said:

Deleted_User said:

Keep_pedalling said:

I just logged on to my EDF account to find that the switch is complete and have been able to initiate DD payments.

Sadly, not in my case. App or web or both? 

Web site, it also tells me that I should expect my first bill on 24 Dec, although the DD won’t be functional until the new year.

Can't put in DD details yet (switch still kn progress) but interestingly telling me my first bill is 18 Jan. I can understand them spreading the bills out a bit but thats quite a difference in dates

My switch is still showing as being in progress but I now also have the 18 Jan showing as a first bill date.

It says EDF will obtain my meter reading from my smart meter, however, my smart meter (which was installed by E-On in early 2014) has never reported readings since I switched from E-On in late 2014.