Zog has gone 😢

MaDMaX**

im guessing EDF had a few issues with the meter readings, i had submitted mine several times lol, got this this monring so hopefully things are moving on now 

kev2009

Mine also says I have already submitted a meter reading, thanks.

No other change yet and still not showing a first bill date.

Kev

[Deleted User]

FWiW, I think that EDF has done well to have got this far. The Octopus CEO has said that it took two weeks for the   Avro Administrator to agree that Octopus staff could enter Avro’s building to get access to IT systems.

MWT

[Deleted User] said:

FWiW, I think that EDF has done well to have got this far. The Octopus CEO has said that it took two weeks for the   Avro Administrator to agree that Octopus staff could enter Avro’s building to get access to IT systems.

I think we can safely assume that the Zog situation is a lot less obfuscated than the administrators were dealing with at Avro.

Hopefully the Zog SoLR process will be quick and easy by comparison.

kev2009

Have to say, so far all seems fine, no issues here, just waiting game till complete and can setup DD

Kev

Gerry1

Dolor said:

FWiW, I think that EDF has done well to have got this far. The Octopus CEO has said that it took two weeks for the   Avro Administrator to agree that Octopus staff could enter Avro’s building to get access to IT systems.

MWT said:

Dolor said:

FWiW, I think that EDF has done well to have got this far. The Octopus CEO has said that it took two weeks for the   Avro Administrator to agree that Octopus staff could enter Avro’s building to get access to IT systems.

I think we can safely assume that the Zog situation is a lot less obfuscated than the administrators were dealing with at Avro.

Hopefully the Zog SoLR process will be quick and easy by comparison.

Well, I'm going to rain on EDF's parade.  It's an omni-shambles, and that's being generous.

General problems

• For 10 days EDF have been saying that my switch is nearly complete.  They say they are now supplying me, so presumably my switch has completed, but presumably registration for an online account with a DD is the bit that's still incomplete.

App problems

• The app status doesn't match up with the website.  The website acknowleges that I've submitted a meter reading, but the app doesn't.

• It even shows contradictory messages on the same page.  It asks for my first meter reading (I've already sent two readings, they used to show but today they've vanished without trace) but also says 'Wait for notification'. 

• It says EDF supplies the energy in my new home, but I haven't moved.

• If you log out of the app it cancels push notifications and you have to go through a cumbersome login process, entering your email, address and a long password, all with a small fiddly keyboard.  Quitting without logging out is obviously insecure.  BG use a simple 4-digit PIN, why must EDF be so awkward?

Website problems

• The website originally said that my start date was 02/12/21 but now it says it's 15/12/21.  Ofgem says it was 4/12/21.

tim_p

Totally agree Gerry1. At least that’s my experience of this situation. The App is crap,  mine tells me it’s using FaceID and that I can just log in using it, tells me it’s all done every time and never does. Have to re-enter email / password only for it to say it can use (obviously can’t!) FaceID. Funny, FaceID works perfectly well for banking apps. 

Umiamz

I’ve never once had to enter my login details again with the app - it uses Face ID every time. It’s also generally not necessary to log out of mobile apps between sessions. Most modern apps are designed to handle this situation securely. In fact Monzo (for example) doesn’t even require ongoing authentication to use the app by default, only using Face ID for payments or creating payees, etc.

Umiamz

Gerry1 said:

Dolor said:

FWiW, I think that EDF has done well to have got this far. The Octopus CEO has said that it took two weeks for the   Avro Administrator to agree that Octopus staff could enter Avro’s building to get access to IT systems.

MWT said:

Dolor said:

FWiW, I think that EDF has done well to have got this far. The Octopus CEO has said that it took two weeks for the   Avro Administrator to agree that Octopus staff could enter Avro’s building to get access to IT systems.

I think we can safely assume that the Zog situation is a lot less obfuscated than the administrators were dealing with at Avro.

Hopefully the Zog SoLR process will be quick and easy by comparison.

Well, I'm going to rain on EDF's parade.  It's an omni-shambles, and that's being generous.

General problems

• For 10 days EDF have been saying that my switch is nearly complete.  They say they are now supplying me, so presumably my switch has completed, but presumably registration for an online account with a DD is the bit that's still incomplete.

App problems

• The app status doesn't match up with the website.  The website acknowleges that I've submitted a meter reading, but the app doesn't.

• It even shows contradictory messages on the same page.  It asks for my first meter reading (I've already sent two readings, they used to show but today they've vanished without trace) but also says 'Wait for notification'. 

• It says EDF supplies the energy in my new home, but I haven't moved.

• If you log out of the app it cancels push notifications and you have to go through a cumbersome login process, entering your email, address and a long password, all with a small fiddly keyboard.  Quitting without logging out is obviously insecure.  BG use a simple 4-digit PIN, why must EDF be so awkward?

Website problems

• The website originally said that my start date was 02/12/21 but now it says it's 15/12/21.  Ofgem says it was 4/12/21.

I see these as minor issues, but that’s just me.

I believe that with EDF, the switch doesn’t complete until the opening read has been verified, unlike with many other suppliers. This was the same with Powershop when I was with them a couple of years ago.

ChaunceyGardiner

I believe that with EDF, the switch doesn’t complete until the opening read has been verified, unlike with many other suppliers.

I wonder how they'll verify mine. My non-smart gas meter is inside my property, and I've never had a meter reader visit since I moved in, 5 years ago.