Zog has gone 😢

CraigInnes

My switch to EDF from Zog has gone through, direct debit set up, first bill (for pre-DD tariff) received.
not used the app, website is working fine for me.

just need my final Zog bill and I’ll be done.

OldScientist

My switch has also now completed - just need to go and read the meter and set up a DD and wait for final bill from Zog.

Maybe EDF are engaged in a pre-Christmas sprint...

[Deleted User]

Same here. Woohoo indeed. 

Umiamz

Still on step 3 but sounds like it won’t be long now.

Shedman

I've got the Woohoo as well.  

Noticed this on the Home screen though ....not sure what calender EDF use 😅

Your tariff

Your Welcome Standard plan ends on 31 December 9999

BUFF

I also appear to have completed & even the suggested DD (without giving another meter reading) looks sensible.

casjen

I still out in the snow with a board saying "Ex Zog" on it ... waiting for the door to open even a crack !

Gerry1

Woohoo !

But EDf's IT is still an omni-shambles.  The dozy app still gave its dreary 'Nearly There' message with a start date of 15/12/21 but the website gave the Woohoo ! message.

I tried to set up a DD online but it only showed Budget DD, i.e. Fixed Monthly.  Had to phone to set up Variable Monthly DD.  Got through very quickly to a very helpful lady and now it's all done and dusted.  The app is now up to date and I know the amount of the first bill but I can't yet see it. Credit from Zog hasn't come through but I'm content to wait for the administrators to number crunch that in the New Year.

First world problems I suppose, and absolutely trivial compared to those faced with loss of their job through no fault of their own, but one really would expect a giant multinational to have a less amateurish IT system.  Everything to do with poor old Zog always went like clockwork, so I can't understand why EDF are so utterly useless.

Phew !

DiseasedBunny

Edf all sorted, both website and app - just waiting until the 15th Jan for my next reading submission 

Ignite

Gerry1 said:

First world problems I suppose, and absolutely trivial compared to those faced with loss of their job through no fault of their own, but one really would expect a giant multinational to have a less amateurish IT system.  Everything to do with poor old Zog always went like clockwork, so I can't understand why EDF are so utterly useless.

Phew !

Well, EDF are moving over to Kraken from 2023 so it seems that they know that their IT systems are not up to scratch.  https://www.edfenergy.com/media-centre/news-releases/edf-strikes-deal-move-its-5-million-customers-octopus-energy-groups