Zog has gone 😢

Verdigris

Until the final readings have been verified by the third party Zog can't issue final accounts. It's only been a couple of weeks.

[Deleted User]

@[Deleted User] Why do you need to ask that question of another poster? Please just concentrate on your own affairs and approach, and I will do likewise. If I choose to do some research, and contact the Administrator, I am perfectly entitled to do so, as an interested party. Zog owe me money. 

Feel free to offer advice, but please do not presume that you always know best, seemingly because you are in the profession. I am not your client or subordinate. 

[Deleted User]

Deleted_User said:

@[Deleted User] Why do you need to ask that question of another poster? Please just concentrate on your own affairs and approach, and I will do likewise. If I choose to do some research, and contact the Administrator, I am perfectly entitled to do so, as an interested party. Zog owe me money. 

Zog may owe you and me money but in law we are both unsecured creditors of a failed company. Unsecured creditors have very little chance of getting any of their credit back: pence in the £ at the most. 

Our credit balances are protected by the Ofgem Consumer Levy which the SoLR pays out on Ofgem’s behalf. All credit balances are added to the SoLR’s special payment claim. In turn, these claims - once agreed - are charged to the National Grid and then recovered from all energy consumers: a collective insurance policy if you like paid for by all energy customers. Your post appears to suggest that you think that Zog is paying back your credit balance - hence my response. Sorry if you found it not to be that helpful.

molerat

Been through this several times.  It will happen when it happens and as long as it is correct when it happens does it really matter ?  Phoning the administrators will achieve nothing apart from slowing them down in doing their job. 

[Deleted User]

@molerat I have also been through this process several times. Experience has taught me to do whatever I can do to expedite and resolve the process, and the sooner the better, within reason. Of course it matters when it happens. If you are prepared to have something hanging over you for 6 months or more, then so be it, but I am not.

On past occasions, I have developed relationships with Administrators, or their staff, which have definitely achieved something. In a sense, you should be grateful to me, as I am to others. If I or someone else achieves something, the likelihood is that not only do I benefit, but other people do too, as a knock on effect or by-product. 

Slowing the Administrators down doesn’t matter to them, because the longer they take to finalise things, the more they get paid. Not to mention arranging for their own bills to be paid before anyone else’s. 

Umiamz

[Deleted User] said:

Deleted_User said:

@[Deleted User] Why do you need to ask that question of another poster? Please just concentrate on your own affairs and approach, and I will do likewise. If I choose to do some research, and contact the Administrator, I am perfectly entitled to do so, as an interested party. Zog owe me money. 

Zog may owe you and me money but in law we are both unsecured creditors of a failed company. Unsecured creditors have very little chance of getting any of their credit back: pence in the £ at the most. 

Our credit balances are protected by the Ofgem Consumer Levy which the SoLR pays out on Ofgem’s behalf. All credit balances are added to the SoLR’s special payment claim. In turn, these claims - once agreed - are charged to the National Grid and then recovered from all energy consumers: a collective insurance policy if you like paid for by all energy customers. Your post appears to suggest that you think that Zog is paying back your credit balance - hence my response. Sorry if you found it not to be that helpful.

Thanks, Dolor - that’s useful to know.

Adviceuk3

Does anyone have an idea on dates?

The date we can set up D/D with Edf Energy on your account? Mine is still showing Meter Reading that I have already submitted.

When will credit funds from Zog appear on Edf Energy?

I am a vulnerable customer that has always paid my energy in advance and was a large a balance in credit with Zog. I think it is scandalous if they should expect people to pay a new supplier until they mop everything up with old one? What if I cant afford my EDF bill and Zog is sat on my huge credit?


I have just logged in the beta version on Zog and can see no final bills have been issued. Last one was 31 October 2021. I have screen dumped my account and downloaded my statements. If I am a vulnerable customer surely EDF Energy or the regulator should be offering assistance. If so, who do I contact. I am pensioner and can ill afford paying higher prices until they sort this mess out

Adviceuk3

Also does anyone have a date when we will get our first bill off EDF?

QrizB

Adviceuk3 said:

Does anyone have an idea on dates?
The date we can set up D/D with Edf Energy on your account? Mine is still showing Meter Reading that I have already submitted.

I'm expecting early in the New Year.

Adviceuk3 said:

When will credit funds from Zog appear on Edf Energy?

Probably January or February, but that's more of a guess.

Adviceuk3 said:

I am a vulnerable customer that has always paid my energy in advance and was a large a balance in credit with Zog. I think it is scandalous if they should expect people to pay a new supplier until they mop everything up with old one? What if I cant afford my EDF bill and Zog is sat on my huge credit?

Have EDF asked you for any money, or are you speculating here?

Adviceuk3 said:

Also does anyone have a date when we will get our first bill off EDF?

When EDF took on GNE customers earlier this year, no-one was billed until the GNE closing bill and balance had been calculated. The first bill reconciled everything up to the bill date. You can see my bill in the GNE thread here. Note that GNE failed at the end of January and it was 23rd May before bills came out. I'm hoping Zog will be dealt with quicker than that but there's no guarantee.

Adviceuk3 said:

I am pensioner and can ill afford paying higher prices until they sort this mess out

The prices you are paying will be the same whether they sort this out tomorrow or in March.

Robin9

@Adviceuk3    Put on one side the amount of the DD you would have been paying to Zog in January and also probably not to Edf in January either and keep it safe together with your Winter Fuel Payment.

Be patient - this transfer is motoring along - its only been 3 weeks.

You have your account number - email Edf and ask to be put on its Vulnerable persons list.