Zog has gone 😢

Swan_Valley

brewerdave said:

As requested, submitted a meter read yesterday - logged on just now and its asking for a meter reading!! Entered 13th's reading AGAIN - HOPEFULLY it'll stick this time!

We had a similar problem, entered the reading 3 times ( on 3 different days), but each time I logged on, it asked for an opening reading.

So used the Chat facility to get confirmation that they had received a reading & didn't need any more.

They confirmed they had received 3 readings and to just ignore any request to enter an opening read again.

Also confirmed that we could not set up a DD yet, would probably be another 5-10 days before that could be done.

GunJack

Swan_Valley said:

Also confirmed that we could not set up a DD yet, would probably be another 5-10 days before that could be done.

It' a (polite version ) bit pants, isn't it?? Good job I'm well in credit at the end of Zog so another month won't harm too much...

TonySimon

If it said "thank you for your meter reading" when you input it, why you would continue to enter more meter readings is beyond me and it makes for very tedious reading on these forum pages.

tim_p

TonySimon said:

If it said "thank you for your meter reading" when you input it, why you would continue to enter more meter readings is beyond me and it makes for very tedious reading on these forum pages.

Why? Because it asks for one. 

kev2009

EDF account today is now showing online billing with a tick but not saying switch complete, waiting for this so can setup DD info.

Kev

Robin9

tim_p said:

TonySimon said:

If it said "thank you for your meter reading" when you input it, why you would continue to enter more meter readings is beyond me and it makes for very tedious reading on these forum pages.

Why? Because it asks for one. 

Web site changed and now says "It is too soon ........................   we will contact you when we need one"

Also now quotes last reading and the date

tim_p

Robin9 said:

tim_p said:

TonySimon said:

If it said "thank you for your meter reading" when you input it, why you would continue to enter more meter readings is beyond me and it makes for very tedious reading on these forum pages.

Why? Because it asks for one. 

Web site changed and now says "It is too soon ........................   we will contact you when we need one"

Also now quotes last reading and the date

Can they not make their minds up? Shambles. 

tim_p

Just gone into the app again and it’s forgotten I’d set up FaceID yesterday, so did it again.  We’ll see if it remembers me tomorrow. I think I can guess the result. 

Not tried the browser this morning yet. 

Umiamz

tim_p said:

Robin9 said:

tim_p said:

TonySimon said:

If it said "thank you for your meter reading" when you input it, why you would continue to enter more meter readings is beyond me and it makes for very tedious reading on these forum pages.

Why? Because it asks for one. 

Web site changed and now says "It is too soon ........................   we will contact you when we need one"

Also now quotes last reading and the date

Can they not make their minds up? Shambles. 

Why shambles? It's saying that a reading has been successfully provided and they don't need another one yet.

tim_p

Umiamz said:

tim_p said:

Robin9 said:

tim_p said:

TonySimon said:

If it said "thank you for your meter reading" when you input it, why you would continue to enter more meter readings is beyond me and it makes for very tedious reading on these forum pages.

Why? Because it asks for one. 

Web site changed and now says "It is too soon ........................   we will contact you when we need one"

Also now quotes last reading and the date

Can they not make their minds up? Shambles. 

Why shambles? It's saying that a reading has been successfully provided and they don't need another one yet.

‘Shambles’ completely describes my specific experience.