Zog has gone 😢

nrmsmith

I’ve also had a welcome email and can log in to my new gas account with EDF.  They won’t let me set up a D/D though, so they seem determined to charge us the higher rate. Since the account is online I fail to see why they won’t allow us to change the payment method immediately.  I already have a D/D payment setup with them as they also supply my electricity so I can’t understand why they didn’t default to a D/D method.

BTW, when you do switch to D/D make sure they setup Monthly payment in full because they automatically setup a “budget” monthly D/D at a ridiculous amount (with our electric we were paying £97 per month with GNE and EDF set our D/D at £207 per month - even though we had built up a credit of £300 with GNE when they folded)

Sterlingtimes

I will now have Octopus for electricity, EDF for gas and Ovo for solar import and export. Will the meter readers need to queue up at my front door?

MaDMaX**

kev2009 said:

Hi all,

I have just managed to sign in to EDF too and mine also says switch in progress.

@MaDMaX** - I went to EDF home page and click My A count in top right.  I then entered my email address and it says no good, and in the text it mentions if first time you need to register to setup account, I clicked that  and then i entered my email and it then sent a email for me to add a password, got the email, set a password and now I'm in

Unable to change bank details, it says to contact them so I'll wait until I have details of what the DD will be etc before I do any of that and also get the welcome details.  I did change my preferred contact options

Thanks for the info!

Kev

appreciate the help, but it still does not work for me, i go to create an account, but it wont go on from there without an account number, so i will just have to wait, 

thanks again 

Umiamz

MaDMaX** said:

kev2009 said:

Hi all,

I have just managed to sign in to EDF too and mine also says switch in progress.

@MaDMaX** - I went to EDF home page and click My A count in top right.  I then entered my email address and it says no good, and in the text it mentions if first time you need to register to setup account, I clicked that  and then i entered my email and it then sent a email for me to add a password, got the email, set a password and now I'm in

Unable to change bank details, it says to contact them so I'll wait until I have details of what the DD will be etc before I do any of that and also get the welcome details.  I did change my preferred contact options

Thanks for the info!

Kev

appreciate the help, but it still does not work for me, i go to create an account, but it wont go on from there without an account number, so i will just have to wait, 

thanks again 

All the information to set up an account is in the email that they sent out (or started sending out) yesterday, including the account number.

MaDMaX**

Umiamz said:

All the information to set up an account is in the email that they sent out (or started sending out) yesterday, including the account number.

No its not 

if it was do you think i might have noticed !

Umiamz

MaDMaX** said:

Umiamz said:

All the information to set up an account is in the email that they sent out (or started sending out) yesterday, including the account number.

No its not 

if it was do you think i might have noticed !

The email that I received yesterday has this at the top:

About your new Gas account

 

For energy supplied at: 
Your EDF account number: xxxxxxxxxxxx
Your energy plan: Welcome Standard
Way you pay: Cash cheque

Below that there's a big orange Register Now button.

MaDMaX**

Umiamz said:

MaDMaX** said:

Umiamz said:

All the information to set up an account is in the email that they sent out (or started sending out) yesterday, including the account number.

No its not 

if it was do you think i might have noticed !

The email that I received yesterday has this at the top:

About your new Gas account

 

For energy supplied at: 
Your EDF account number: xxxxxxxxxxxx
Your energy plan: Welcome Standard
Way you pay: Cash cheque

Below that there's a big orange Register Now button.

Thanks for clearing that up  , I guess there are different emails people are getting, mine just says i'll be on the welcome tariff, and they will be in touch next week

DiseasedBunny

Edf app works too - account number shows on there - not able to enter initial readings yet though

Keep_pedalling

Umiamz said:

MaDMaX** said:

Umiamz said:

All the information to set up an account is in the email that they sent out (or started sending out) yesterday, including the account number.

No its not 

if it was do you think i might have noticed !

The email that I received yesterday has this at the top:

About your new Gas account

 

For energy supplied at: 
Your EDF account number: xxxxxxxxxxxx
Your energy plan: Welcome Standard
Way you pay: Cash cheque

Below that there's a big orange Register Now button.

Yet to see that email.

[Deleted User]

I haven't seen that email either. I shared your pain @MadMax2_2 - I too could not register without an account number. You are not stupid or alone! However, through sheer doggedness and bloodymindedness I have pinned down my customer number via Twitter DM. Hence I am now all set up online and in-app, with a forecast switch date of 15/12. Hopefully Zog are keeping their end up.