Zog has gone 😢

Sterlingtimes

Umiamz said:

Sterlingtimes said:

As far as I can tell, my Liberty Secure smart meter is not adopted. Will my gas meter be dumb for EDF?

Yes, it will be 'dumb' if it hasn't been E&A'd yet.

I thought that that might be the case. Thank you for your posting.

Umiamz

Sterlingtimes said:

Umiamz said:

Sterlingtimes said:

As far as I can tell, my Liberty Secure smart meter is not adopted. Will my gas meter be dumb for EDF?

Yes, it will be 'dumb' if it hasn't been E&A'd yet.

I thought that that might be the case. Thank you for your posting.

No problem - I'm in the same boat with Secure Liberty meters. Octopus (with whom I have my electricity) said that the migration of my meters had started but, 4 months later, nothing appears to have happened.

MaDMaX**

murmeltier said:

Not sure this has been mentioned, but I went onto the EDF website and managed to create a new online account using the email address that Zog have for me, and I can now see on the EDF account that there is a switch in progress for my Gas supply.

Can also see all my address details etc. (i've never been with EDF previously)

I haven't worked out yet how to sign up for Direct Debit, doesn't look like that's possible at this stage.

how did you manage that without an Account number ?, it wont let me passed the initial screen without one 

[Deleted User]

MaDMaX** said:

murmeltier said:

Not sure this has been mentioned, but I went onto the EDF website and managed to create a new online account using the email address that Zog have for me, and I can now see on the EDF account that there is a switch in progress for my Gas supply.

Can also see all my address details etc. (i've never been with EDF previously)

I haven't worked out yet how to sign up for Direct Debit, doesn't look like that's possible at this stage.

how did you manage that without an Account number ?, it wont let me passed the initial screen without one 

You need to sign up using the email address that you used to contact Zog - and vice versa. EDF will then send you a password reset link.

Gerry1

I've signed up to an online EDF account using my Zog email address, and it shows my EDF account number.

The billing defaults to Cash/Cheque which is significantly more expensive, but it was eventually confirmed during a long webchat that the overcharging will be refunded after the welcome letter has been sent and the DD has been set up.

EDF offer Variable Direct Debit which should make billing far easier to understand and avoid the problems of credit building up.

MaDMaX**

[Deleted User] said:

MaDMaX** said:

murmeltier said:

Not sure this has been mentioned, but I went onto the EDF website and managed to create a new online account using the email address that Zog have for me, and I can now see on the EDF account that there is a switch in progress for my Gas supply.

Can also see all my address details etc. (i've never been with EDF previously)

I haven't worked out yet how to sign up for Direct Debit, doesn't look like that's possible at this stage.

how did you manage that without an Account number ?, it wont let me passed the initial screen without one 

You need to sign up using the email address that you used to contact Zog - and vice versa. EDF will then send you a password reset link.

either im not understanding you correctly or mine just isnt working then, the email address i use for zog is the same as i use for anything else, or are you saying Zog has another email address for my account ? either way i cant see it, just my one emaill address 

GunJack

by_eck said:

Hello all.

Interesting to see some familiar names from the Yorkshire Energy pantomime on this thread!

W

Hiya!!!!! 

QrizB

FWIW I was with EDF (ex-GNE) until September, when I joined Zog (and wisely chose their Mercury 24-month fix - well it was wise until Zog folded).

I've logged into my old EDF account this evening and I too have a "switch in progress" message.

kev2009

Hi all,

I have just managed to sign in to EDF too and mine also says switch in progress.

@MaDMaX** - I went to EDF home page and click My A count in top right.  I then entered my email address and it says no good, and in the text it mentions if first time you need to register to setup account, I clicked that  and then i entered my email and it then sent a email for me to add a password, got the email, set a password and now I'm in

Unable to change bank details, it says to contact them so I'll wait until I have details of what the DD will be etc before I do any of that and also get the welcome details.  I did change my preferred contact options

Thanks for the info!

Kev

molerat

Step 3 – paying for your energy
We’ve set you up to pay by cash or cheque. If you’d like to set up a Direct Debit, you can do this
once your switch is complete. You can track your switch on MyAccount and once it’s complete, you
can set up a Direct Debit at edfenergy.com/directdebitsetup