Zog has gone 😢

Gerry1

Loonytoad said:

jrawle said:

The prices are at the price cap level. Note that EDF said that they would not be able to carry over any direct debits, so everyone will go onto quarterly cash or cheque initially. Unlike British Gas, for example, EDF charge these customers at the higher level as permitted by the price cap rules. (British Gas charge all their SOLR customers at the direct debit price cap level irrespective of payment method.) That makes it important to set up a direct debit at the earliest opportunity.

Where are you seeing this? I know they've had trouble with some other SOLR takeovers but haven't seen any mention of this here. Rolling people onto a more expensive tariff because of a problem that sites entirely on their side seems very anti-consumer and open to a complaint to the regulator.

Welcome to the forum.

EDF's FAQs state:-

"Unfortunately, we are unable to transfer your Direct Debit across when setting up your EDF account, which means your account will start with EDF on our cash or cheque payment method, meaning you pay on receipt of the bill.

"Don’t worry, you can set up a Direct Debit with us once your switch is complete. You can do this easily via your online MyAccount or by contacting us directly. Your switch will be complete once we reach the start date noted in your welcome letter – you can also track your switch using your online account."

and

"During the switching period, we can't set up Direct Debits or make changes to your contract. However, once the switch is complete you can easily make any changes via your online MyAccount or by contacting us directly.

"Your transfer will be complete once we reach the start date noted in your welcome letter (which will include your EDF account number), you can also track this using your online account."

Loonytoad

Cheers both, feels like a bit of a swindle if I now have to pay cash rate (with a 5% higher unit charge and almost 20% higher standing charge) rather than direct debit rate until EDF complete the switch, through absolutely no fault of my own. Almost incentivises them to drag their heels on completing the transfer.

by_eck

Hello all.

Interesting to see some familiar names from the Yorkshire Energy pantomime on this thread!

Well, the EDF prices have shown up for me, following the link given in their e-mail, but has anyone else noticed the condition at the bottom of the tariff information: "Only available to Ex Utility Point customers"?

Ignite

Loonytoad said:

Cheers both, feels like a bit of a swindle if I now have to pay cash rate (with a 5% higher unit charge and almost 20% higher standing charge) rather than direct debit rate until EDF complete the switch, through absolutely no fault of my own. Almost incentivises them to drag their heels on completing the transfer.

If they take too long to do the transfer, I think this will be a good case for a formal complaint.  Their incentives for charging the higher rate will soon go when we start sending the complaints to the ombudsman after the 8 week wait.

jrawle

by_eck said:

Hello all.

Interesting to see some familiar names from the Yorkshire Energy pantomime on this thread!

Well, the EDF prices have shown up for me, following the link given in their e-mail, but has anyone else noticed the condition at the bottom of the tariff information: "Only available to Ex Utility Point customers"?

No, mine says, "Only available to eligible SOLR customers".

by_eck

No, mine says, "Only available to eligible SOLR customers".

My fault - I was looking under the "Previous tariffs and tariffs not available direct from EDF Energy" tab. However, on looking under the "Current tariffs available direct from EDF Energy" tab, all the payment options state "No results found for this payment method".

jrawle

I found the tariff under "Previous tariffs and tariffs not available direct from EDF Energy", which I take to mean, "tariffs people can't just sign up to via the website when they feel like it." It refers to SOLR, though, not Utlity Point. I checked both direct debit and cash, Southern region. Maybe it depends on region, and they forgot to change the message on your region's tariff page.

Umiamz

jrawle said:

The prices are at the price cap level. Note that EDF said that they would not be able to carry over any direct debits, so everyone will go onto quarterly cash or cheque initially. Unlike British Gas, for example, EDF charge these customers at the higher level as permitted by the price cap rules. (British Gas charge all their SOLR customers at the direct debit price cap level irrespective of payment method.) That makes it important to set up a direct debit at the earliest opportunity.

It says nothing about quarterly in the FAQs on the "Welcoming Zog Energy customers" page. In fact, it states monthly:

"For cash or cheque customers who pay on receipt of the bill, this means a bill will be issued every month requesting payment of any outstanding balance."

I agree, though, that setting up a DD as soon as possible is the thing to do.

Curiousgirl1

Ignite said:

Loonytoad said:

Cheers both, feels like a bit of a swindle if I now have to pay cash rate (with a 5% higher unit charge and almost 20% higher standing charge) rather than direct debit rate until EDF complete the switch, through absolutely no fault of my own. Almost incentivises them to drag their heels on completing the transfer.

If they take too long to do the transfer, I think this will be a good case for a formal complaint.  Their incentives for charging the higher rate will soon go when we start sending the complaints to the ombudsman after the 8 week wait.

Did I read on this thread that Zog direct debits were handled by a 3rd party? Could be why they can’t port them over. If that’s the case, not really EDF’s fault 

spot1034

As I've said before, I very much doubt you will have to pay a higher rate so long as you set up your direct debit when asked. It's presumably some sort of technical reason with their software which prevents a customer from being registered on their system for the lower rate if there is no DD in place. If you were applying to join them in the normal way you'd set up a DD as part of the application process, but obviously these circumstances are different. My guess is that so long as you act to set up a DD when you are notified that your account is set up - this will be before any bill is produced - the lower rate will apply from the start of your supply.