Zog has gone 😢

DiseasedBunny

I’m going to wait until the edf account is created first…then cancel zog did 

QrizB

geraint83 said:

Others have previously asked about our direct debits to Zog, with the recommendation that they not be cancelled.

It's your choice. I cancelled mine on the 1st, the day Zog announced they were ceasing to trade. I have received an automated email asking me to reinstate it or risk a £30 fine but I'm ignoring that as my account is in credit by roughly a month's use.

[Deleted User]

Tbh my thinking when advised to 'leave the DD alone' is 'well, they would say that, wouldn't they?'. I always think the money is better in my pocket than theirs, and to a certain extent that prepayment mentality has been a contributory factor in the demise of those companies that have failed. Personal preference. 

Umiamz

Zog's Terms and Conditions no longer apply from today as EDF have now taken over. Paying a penalty for cancelling the DD was a part of those T&Cs.

I'm not sure who will bill customers who have a debit rather than a credit. Will it be Zog's administrators or will the debt be passed to EDF? I will owe a small amount when finally billed from 1st November.

DiseasedBunny

I owed about £1 to green, when they went bust the final bill was issued and I just made a payment to them

spot1034

Deleted_User said:

Tbh my thinking when advised to 'leave the DD alone' is 'well, they would say that, wouldn't they?'. I always think the money is better in my pocket than theirs, and to a certain extent that prepayment mentality has been a contributory factor in the demise of those companies that have failed. Personal preference. 

It's a fair enough comment but the other way of looking at it is that automated systems are still running and might possibly impose a charge which you'd almost certainly be able to get back but that involves communicating with the administrators, and frankly I'm all for an easy life and would prefer to avoid doing so if that's an option.  Any surplus funds will find their way to the new supplier. As you say, personal preference.

QrizB

The specific words in the email from Zog were:

As a result of your cancelled Direct Debit instruction and as per our terms and conditions you may be charged a payment failure fee of £30.00 as we require this to be active on your account at all times.
...
Please note - If no response is received within 7 days, you may be charged a payment failure fee for all future missed payments.

So the fee isn't automatic, it's only applied if a DD payment is missed. I guess I'll find out at the start of January!

kev2009

I'm leaving my DD as is, worse case they take another payment which I should then get back as part of my credit.  However, seeing as its been pretty quick to find out we are now with EDF, I'm hoping we get a email next week and hopefully get account login details and setup new DD and cancel Zog DD before 1st Jan

Do you think we will get a statement from Zog for last month or not now?

Kev

geraint83

Thanks all. My DD to Zog is on the 15th of the month. I’ll wait until a few days before then to see what we get from EDF over the next few days. I had quite a bit of credit on my account with Zog so the administrators shouldn’t need anymore money from me!

Robin9

@kev2009    I expect we will get the usual monthly statement on the 9th or 10th.


PS Did you manage to submit readings ?