Zog has gone 😢

brewerdave

Robin9 said:

Subaru_WRX said:

Also got an email from EDF. Says we are put on Welcome Standard tariff. Can't see actually what the costs are though.

There's a link within the email  - here is underlined and in blue


 You can find your prices here

Doesn't work for me - no results for my postcode !!

tim_p

brewerdave said:

Robin9 said:

Subaru_WRX said:

Also got an email from EDF. Says we are put on Welcome Standard tariff. Can't see actually what the costs are though.

There's a link within the email  - here is underlined and in blue


 You can find your prices here

Doesn't work for me - no results for my postcode !!

Me either, doesn’t like my postcode no matter how I enter it (space / no-space). Doesn’t bode well!

QrizB

tim_p said:

brewerdave said:

Doesn't work for me - no results for my postcode !!

Me either, doesn’t like my postcode no matter how I enter it (space / no-space). Doesn’t bode well!

It's not a very user-friendly webpage, TBH.

• Enter your postcode
• Ignore all the "narrow the results" boxes
• Type "we" in the tariff name box
• Choose "welcome variable" from the list
• Click "get tariff information"
• Then choose a payment method
• Then choose the fuel and (if electric) whether E7 or std
  

Does this work for you?

brewerdave

QrizB said:

tim_p said:

brewerdave said:

Doesn't work for me - no results for my postcode !!

Me either, doesn’t like my postcode no matter how I enter it (space / no-space). Doesn’t bode well!

It's not a very user-friendly webpage, TBH.

• Enter your postcode
• Ignore all the "narrow the results" boxes
• Type "we" in the tariff name box
• Choose "welcome variable" from the list
• Click "get tariff information"
• Then choose a payment method
• Then choose the fuel and (if electric) whether E7 or std
  

Does this work for you?

Nope ! Tried for Welcome Standard and Welcome Variable - no results for any payment method !Thanks anyway - perhaps their gas doesn't reach South Wales 

Robin9

Yes OK for me - and agree not friendly

QrizB

brewerdave said:

Nope ! Tried for Welcome Standard and Welcome Variable - no results for any payment method !Thanks anyway - perhaps their gas doesn't reach South Wales 

I tried with a Merthyr postcode - CF47 8TW, found from an estate agent's listing - and got results:

• Unit rate - 4.174p per kWh
• Standing charge - 26.12p per day

tim_p

QrizB said:

tim_p said:

brewerdave said:

Doesn't work for me - no results for my postcode !!

Me either, doesn’t like my postcode no matter how I enter it (space / no-space). Doesn’t bode well!

It's not a very user-friendly webpage, TBH.

• Enter your postcode
• Ignore all the "narrow the results" boxes
• Type "we" in the tariff name box
• Choose "welcome variable" from the list
• Click "get tariff information"
• Then choose a payment method
• Then choose the fuel and (if electric) whether E7 or std
  

Does this work for you?

Nope!  Page just languidly rolls back to the top with the postcode error message. 

QrizB

tim_p said:

Nope!  Page just languidly rolls back to the top with the postcode error message. 

OK, in that case the rates should be the same as on this pdf:
https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Loonytoad

jrawle said:

The prices are at the price cap level. Note that EDF said that they would not be able to carry over any direct debits, so everyone will go onto quarterly cash or cheque initially. Unlike British Gas, for example, EDF charge these customers at the higher level as permitted by the price cap rules. (British Gas charge all their SOLR customers at the direct debit price cap level irrespective of payment method.) That makes it important to set up a direct debit at the earliest opportunity.

Where are you seeing this? I know they've had trouble with some other SOLR takeovers but haven't seen any mention of this here. Rolling people onto a more expensive tariff because of a problem that sites entirely on their side seems very anti-consumer and open to a complaint to the regulator.

jrawle

Loonytoad said:

jrawle said:

The prices are at the price cap level. Note that EDF said that they would not be able to carry over any direct debits, so everyone will go onto quarterly cash or cheque initially. Unlike British Gas, for example, EDF charge these customers at the higher level as permitted by the price cap rules. (British Gas charge all their SOLR customers at the direct debit price cap level irrespective of payment method.) That makes it important to set up a direct debit at the earliest opportunity.

Where are you seeing this? I know they've had trouble with some other SOLR takeovers but haven't seen any mention of this here. Rolling people onto a more expensive tariff because of a problem that sites entirely on their side seems very anti-consumer and open to a complaint to the regulator.

On this page:

https://www.edfenergy.com/welcoming-zog-energy-customers

under "What should I do if I currently pay by Direct Debit?":

Unfortunately, we are unable to transfer your Direct Debit across when setting up your EDF account, which means your account will start with EDF on our cash or cheque payment method, meaning you pay on receipt of the bill.

Don’t worry, you can set up a Direct Debit with us once your switch is complete. You can do this easily via your online MyAccount or by contacting us directly. Your switch will be complete once we reach the start date noted in your welcome letter – you can also track your switch using your online account.