Zog has gone 😢

Gerry1

molerat said:

I see they have now implemented a queuing system on the web portal.  Something that should have been there from the start in a well designed system.

An initiative by EDF?  Surely not !

Yup, now you have to queue only to find it still doesn't work properly. 

jimjames

Thanks for the complaint email. Now submitted. Billing is showing 3 different amounts to be taken by DD next week, none of which correspond to the monthly agreed DD. 

Robin9

The "this is not a request for payment" for Dec 4-15 is now showing in My Account as a Debit - no sign of a bill.  

brewerdave

Robin9 said:

The "this is not a request for payment" for Dec 4-15 is now showing in My Account as a Debit - no sign of a bill.  

Same here ; VERY confusing as they sent the bill in the post that corresponds to this debit and ,of course, the same amount was shown as a debit on the first bill issued on 16th March!!
 And there is still no breakdown of the random credit of a few ££s shown for the 19th March on the summary.

Robin9

@brewerdave My "this is not a request for payment" dated March 1st arrived as a hard copy in mid March.   Have you had an actual BILL for this  ?  (Mine is wrong anyway as it uses cash/cheque rates instead of DD)  The only actual bills I've had cover Dec 15 - Jan 5 and Jan 6 -March 1 (the latter I requested)  Just requested another one - 

brewerdave

Robin9 said:

@brewerdave My "this is not a request for payment" dated March 1st arrived as a hard copy in mid March.   Have you had an actual BILL for this  ?  (Mine is wrong anyway as it uses cash/cheque rates instead of DD)  The only actual bills I've had cover Dec 15 - Jan 5 and Jan 6 -March 1 (the latter I requested)  Just requested another one - 

@Robin9 - apologies - just dug it out of filing and it is headed "not a request for payment" - but has got "Bill date 4th March" on the header !!.
The only  "bill" I have had was dated 16th March - but covers the period 15th Dec to 24th Dec - also then includes the charges for 4th Dec to 15th Dec (as per the hard copy) and the DD payments made in Jan, Feb and March !!
This " bill " has  one day at the DD rates ; the rest is calculated at the cash/chq rates. It also appears to have double charged for one day !
I'm used to untangling /interpreting these missives from Utility Cos. but for most customers it would be an impossibility !!

Robin9

Perhaps, perhaps one day EDF will  send a comprehensive statement giving detail rather than "a credit of £8.34" has been added to your account, etc

Perhaps   ............ (doesn't hold breath)

StartledJesus

Northern_Wanderer said:

StartledJesus said:

Don't forget to swap them for the new barcoded ones...

Thanks, I was asking the lady at the PO about that today, because I had to use a stamp and I found a bunch that I've had a while.

You can now use this form to swap your 'old' stamps over by post if less than £200 in value (different form if over £200). The prices go up tomorrow, 4th April.

https://www.royalmail.com/sites/royalmail.com/files/2022-03/Stamp-Swap-Out-Form-under-200-pounds.pdf

**Before any of the usual suspects say anything, I am fully aware that this is a Zog/EDF thread - I am just continuing a previous conversation from a couple of pages back. I promise to never mention it again, in 'the wrong place'. 

jimjames

Looking again at my bill this morning the numbers still make absolutely no sense and I'm used to working with numbers every day so I dread to think how some confusing/worrying others might find this information.

• You paid us credit £228.00 (3 payments of £76.00)
• Your charges for this period (including VAT) £123.53
• Your new account balance £104.47 in credit
• Total amount due £123.53

If my account is in credit then surely there is no amount due. An additional DD of £112 is also showing as being taken this week (now dropped to £73 for some reason) outside of the normal monthly DD with no explanation how it is calculated or needed.

EDF are just creating a mountain of work for themselves and huge amount of worry for any customers that get bills like this.

Robin9

There should be another line which would be the balance at the beginning  ( a debit balance of £228.00)-  the same as the balance carried forward from the last bill

EDF do provide some challenges -  have you not had an email about the £112/73 ?  They seem to introduce odd things and then they disappear

I'm also ex Zog and continue to be amazed