Zog has gone 😢

Gerry1

Northern_Wanderer said:

I managed to submit both my readings. Now I have to look forward to requesting a bill and trying to change to variable DD. Please wish me luck. I feel agitated already at the thought of dealing with those useless Droid Human Agents at EDF reading from a script via a translation service.

@Northern_Wanderer

FREEPOST: EDF Energy – Plymouth

StartledJesus

@Gerry1 I know that is the correct postal address, but I have little confidence in anything actually being delivered, certainly to the relevant department. It's a bit minimalist isn't it? I think you'd have more chance of a delivery if you addressed your Christmas list to Santa Claus, North Pole. 

I submitted a paper DD form there long ago, and have never heard anything since. 

Northern_Wanderer

Gerry1 said:

@Northern_Wanderer

FREEPOST: EDF Energy – Plymouth

So, I can't even use up my old stamps for that...damn.

Northern_Wanderer

casjen said:

  Messaging EDF  on twitter is far easier...

I don't use twitter, but I did find a phone number I might try, but probably not today.

StartledJesus

EDF does offer an 'emergency' online meter reading submission form

https://www.edfenergy.com/form/meter-read

As does British Gas

https://www.britishgas.co.uk/identity/submit-meter-read

Although where the readings end up is anyone's guess...

StartledJesus

Northern_Wanderer said:

Gerry1 said:

@Northern_Wanderer

FREEPOST: EDF Energy – Plymouth

So, I can't even use up my old stamps for that...damn.

Don't forget to swap them for the new barcoded ones...

Northern_Wanderer

StartledJesus said:

Don't forget to swap them for the new barcoded ones...

Thanks, I was asking the lady at the PO about that today, because I had to use a stamp and I found a bunch that I've had a while.

polarcubhugz

I just wanted to give people some hope with EDF.
I've used their email for complaints ComplaintResolution@edfenergy.com The complaints page is here.

I didn't phone/text/WhatsApp them, I went straight to complaints. I also stated at the start of the email that this was a complaint.
Their billing is woeful and doesn't add up. I wanted to know I was due them £32 ish when if I used their bills and their figures they were due me £2 ish. They tried to show how I was due £32, but I pointed out that their bills didn't support this. I pointed out that the credits/payments minus their charges did not support what they were asking for.

They also reckoned they couldn't do anything with my complaint for at least 14 days. No explanation, apart from look at the complaints procedure. So I told them there was nothing in their complaints procedure that upheld this waiting and I wished them to proceed now with the complaint

So after going back and forward a few times, the outcome is: Wiped out £32 ish of charges and a cheque for £20 and complaint closed.

BTW I knew exactly how much I had used, as I use a spreadsheet to track, but their bills and figures didn't add up. So I used their bills against them. If they can't write coherent bills, cancel bills, miss half the information out etc etc, then I'm happy to use it against them. If they use such a poor billing system - that's their problem! If their bills added up - I would be happy to pay them.

So happy that I've recently jumped ship to a company that can write a bill, communicate quickly, and in general has excellent customer services (Even though I did encounter a problem with them, but they resolved it quickly)

I'm very happy to be away from EDF (again! As they were SoLR for Green Network Energy, and that was just as much a mess!) Now I've just got to get Eon Next to produce a final bill and refund my credit.

casjen

Northern_Wanderer said:

casjen said:

  Messaging EDF  on twitter is far easier...

I don't use twitter, but I did find a phone number I might try, but probably not today.

I dont either but it was easy to set up an account in order to use the direct message section which ive used to contact several companies all with great success  (Samsung, Severn Trent Water and now EDF)

molerat

I see they have now implemented a queuing system on the web portal.  Something that should have been there from the start in a well designed system.  Your estimated wait time is 1 minute message refreshing every 20 seconds - their clock is obviously not working

The app is also up and running.

Just noticed a £40.07 debit added to the account dated 1st April, the amount of the first bill adjustment and the opening period bill but my account balance hasn't changed. The first bill amount shown on the account balance made no sense whatsoever, + £158.78 - no relevance to the £114.04 debit amount of the bill. How many times can they mention the same charge ?  At least the account balance is correct for amounts credited (including today's DD) less actual charges.