Zog has gone 😢

molerat

Sorry, our site is out of action while we do some essential maintenance. PAYG top-ups will be available again from 2 pm. Everything else will be back to normal by 2.15pm.

Read submitted through app although it decided the read didn't look right

[Deleted User]

Just had a call from The EO to confirm that my simple complaint against EDF has been upheld: the Final Bill is incorrect, and it needs to be re-issued.  I struggle to understand how the EDF complaints team followed by a separate review by a Senior Complaints Manager would allow a complaint to be escalated for an obvious ‘school boy/girl’ mathematical error. The person that made the DD billing adjustment to the Final Bill applied the difference in unit prices but not the difference in standing charges. I take no satisfaction from the fact that this complaint will have cost EDF £00s in Ombudsman fees.

casjen

Just entered readings  on website and created the bill amounts straight away (on Whole month DD) with bills to be available in usual 5 working days. Added a couple of extra units to show the usage today 

 Also had Zog credit added.. but disappeared fairly quickly and it says they are sending a cheque..

nrmsmith

Make sure you give meter readings today!!!
well this couldn’t have been predicted:

Exceptional Meter Read Demand

Due to exceptional meter read demand, we are unable to service this function at this time.

Sterlingtimes

nrmsmith said:

Make sure you give meter readings today!!!
well this couldn’t have been predicted:

Exceptional Meter Read Demand

Due to exceptional meter read demand, we are unable to service this function at this time.

There is no chance of submitting a reading at this time. The reading is such a small amount of data that I would think that the site could manage.

jimjames

Sterlingtimes said:

nrmsmith said:

Make sure you give meter readings today!!!
well this couldn’t have been predicted:

Exceptional Meter Read Demand

Due to exceptional meter read demand, we are unable to service this function at this time.

There is no chance of submitting a reading at this time. The reading is such a small amount of data that I would think that the site could manage.

It's not the reading that's the issue. In order to submit a reading the site has to authenticate and perform all sorts of other processes to show the screen. 

Patr100

Sterlingtimes said:

nrmsmith said:

Make sure you give meter readings today!!!
well this couldn’t have been predicted:

Exceptional Meter Read Demand

Due to exceptional meter read demand, we are unable to service this function at this time.

There is no chance of submitting a reading at this time. The reading is such a small amount of data that I would think that the site could manage.

It's also likely interpreting the massive sudden usual traffic increase as a suspected denial-of 'service attack so it's putting the shutters up sometimes to protect the site.

Sterlingtimes

Energy websites crash in meter readings rush - BBC News

Patr100

From EDF site when trying to log in:

Trying to submit a meter reading?
We are seeing an unprecedented demand from customers trying to submit a meter reading either online or via the EDF mobile app, which has led to us experiencing technical issues, we’re continuing to resolve this issue as quickly as we can and we apologise for any inconvenience this has caused.
We urge customers not to worry and want to reassure them, that they don’t have to submit meter readings to us today and can share these with us in the coming days. In the meantime, we would encourage customers who usually submit meter readings to either take a photo, or make a note of their meter reading. Customers who have a smart meter, or are on a fixed tariff, don’t need to do anything at the moment.

tghe-retford

To give EDF credit where its due, and I know its face a lot of criticism in this thread, at least their online meter reading submission form does allow you to submit a meter reading tonight. Which can be more than said trying to give an meter reading via EON Next.