Zog has gone 😢

jimjames

Robin9 said:

Paper Bill date 1st March for that Dec 4 -15 period.

No sign of it on My Bills and Payments

Same here. Utter shambles. Actual bill not showing and only shown on online as "bill adjustment" carried forward onto first electronic bill.

DD for random amount is still showing as being collected in early April despite being told the only DD would be the monthly fixed amount.

QrizB

jimjames said:

Robin9 said:

Paper Bill date 1st March for that Dec 4 -15 period.

No sign of it on My Bills and Payments

Same here. Utter shambles.

Yes, I was due a monthly bill on the 25th but it never got generated. I called EDF CS today and they promised to poke the Interocitor and get it to spit out a bill

BUFF

QrizB said:

 they promised to poke the Interocitor 

The Alien Machine or This Island Earth? 

StartledJesus

Dolor said:

When I queried the lack of a charge for the period 4th to the 14th December, I was told by a Complaints Manager that EDF could not charge any customer for this period as it was pre the COSGain Date. When I suggested that someone needed to read the Ofgem SoLR Guidance, they responded with a written statement a couple of days later that the charge had been waived. 

Well, in my case, and apparently many others, we HAVE been retrospectively charged for that period, and it has clearly NOT been waived for us.
 

Moreover, as per my previous convo with @Umiamz , us EDF ‘stayers’ are hence worse off than the EDF ‘leavers’, purely because EDF know where to get hold of us, to bill us. The ‘leavers’, through no fault of their own, have not been charged, and in all likelihood won’t be. 

The lack of consistency of treatment from EDF, and to be fair, all of the other big SoLR suppliers, is breathtaking. 

Northern_Wanderer

I have not as yet seen a charge/ bill for the period 4-15th Dec, however mine would just be the S/C. I am a remainer (for now).

Does anyone posess the T & Cs for the "Welcome Standard" ? I had no option but to select Variable Standard when I set up DD, but I see others are still on Welcome Standard with DD. What's the difference?

Gerry1

Northern_Wanderer said:

I have not as yet seen a charge/ bill for the period 4-15th Dec, however mine would just be the S/C. I am a remainer (for now).

Does anyone posess the T & Cs for the "Welcome Standard" ? I had no option but to select Variable Standard when I set up DD, but I see others are still on Welcome Standard with DD. What's the difference?

'Welcome Standard' costs more, it's charged at the Cash/Cheque rate.

EDF started everyone on the Cash/Cheque rate because (unlike other SoLRs) they couldn't get the DDs transferred across from Zog.  EDF promised to refund the overcharge if a DD was set up by 31 January.  I complied, and the rate thereafter changed to 'Welcome Standard - Direct Debit', although this was shown only in the billing section, not in the 'About Your Tariff' section.

It's unclear whether they have refunded the initial overcharge: I've had a credit applied but with no indication as to what it relates, and their 'Welcome to customers joining us from Zog Energy' page hasn't been updated for the last four weeks.

QrizB

BUFF said:

QrizB said:

 they promised to poke the Interocitor 

The Alien Machine or This Island Earth? 

This Island Earth, although I do hope to read the book eventually

Gerry1 said:

It's unclear whether they have refunded the initial overcharge: I've had a credit applied but with no indication as to what it relates, and their 'Welcome to customers joining us from Zog Energy' page hasn't been updated for the last four weeks.

To my mild surprise the bill I requested yesterday is visible on my account now. It includes entries for "bill adjustment" of £30-ish debit, "your balance transfer from previous supplier" of £60-ish credit, and "price rebate" of £5-ish credit.

I think that's everything squared away. Hopefully @Gerry1 you'll see the same when you get your next monthly bill

Gerry1

QrizB said:

BUFF said:

QrizB said:

 they promised to poke the Interocitor 

The Alien Machine or This Island Earth? 

This Island Earth, although I do hope to read the book eventually

Gerry1 said:

It's unclear whether they have refunded the initial overcharge: I've had a credit applied but with no indication as to what it relates, and their 'Welcome to customers joining us from Zog Energy' page hasn't been updated for the last four weeks.

To my mild surprise the bill I requested yesterday is visible on my account now. It includes entries for "bill adjustment" of £30-ish debit, "your balance transfer from previous supplier" of £60-ish credit, and "price rebate" of £5-ish credit.

I think that's everything squared away. Hopefully @Gerry1 you'll see the same when you get your next monthly bill

@QrizB I normally send readings on the 28th but this time I'll leave it until the (s)witching hour on the 31st and then request a bill !

brewerdave

QrizB said:

BUFF said:

QrizB said:

 they promised to poke the Interocitor 

The Alien Machine or This Island Earth? 

This Island Earth, although I do hope to read the book eventually

Gerry1 said:

It's unclear whether they have refunded the initial overcharge: I've had a credit applied but with no indication as to what it relates, and their 'Welcome to customers joining us from Zog Energy' page hasn't been updated for the last four weeks.

To my mild surprise the bill I requested yesterday is visible on my account now. It includes entries for "bill adjustment" of £30-ish debit, "your balance transfer from previous supplier" of £60-ish credit, and "price rebate" of £5-ish credit.

I think that's everything squared away. Hopefully @Gerry1 you'll see the same when you get your next monthly bill

Have they actually explained how they have calculated this "price rebate" ?? I have had a paper bill in the post explaining the initial "bill adjustment" -but the 2nd credit adjustment remains a mystery!

molerat

Gerry1 said:

Northern_Wanderer said:

I have not as yet seen a charge/ bill for the period 4-15th Dec, however mine would just be the S/C. I am a remainer (for now).

Does anyone posess the T & Cs for the "Welcome Standard" ? I had no option but to select Variable Standard when I set up DD, but I see others are still on Welcome Standard with DD. What's the difference?

'Welcome Standard' costs more, it's charged at the Cash/Cheque rate.

EDF started everyone on the Cash/Cheque rate because (unlike other SoLRs) they couldn't get the DDs transferred across from Zog.  EDF promised to refund the overcharge if a DD was set up by 31 January.  I complied, and the rate thereafter changed to 'Welcome Standard - Direct Debit', although this was shown only in the billing section, not in the 'About Your Tariff' section.

It's unclear whether they have refunded the initial overcharge: I've had a credit applied but with no indication as to what it relates, and their 'Welcome to customers joining us from Zog Energy' page hasn't been updated for the last four weeks.

Welcome Standard does not cost more, it is the same as Standard Variable and varies by payment method. I am on WS and my daughter is on SV, both at exactly the same payment by DD rates.