Zog has gone 😢

Adviceuk3

Edf are just nothing but a joke. Month 3 paying same direct debit and gave ten pounds good will. So month 3 payment taken today and balance on the app not goes up but down. And not a single bill in sight.

Then waiting for credit from zog to appear. Have zero confidence in this supplier can't bill correctly now to add on top of not paying out credits. Shocking

Adviceuk3

And on it goes been on to online chat and been told next 3 to 5 days that my credit with Zog should finally appear.

But in the meantime they have took from balance paid to edf the usage between 4th and 15th December all via a manual bill that will appear on my account.

So chap who think will get away with not paying between those dates you will be as they are currently on to the zog accounts updating them.

So furious with all of this and once my balances do appear will be getting off Edf total farce they have been.

Shedman

Looks like they taken the amount for 5 - 14th Dec from my balance as well.  No bill for it visible yet though, but the amount looks right for that period from my own records.

Adviceuk3

I got the bill emailed to me for that period. Said it's a manual one for that period and should appear on your dashboard in next few days. But promised so would the credit be.

So looks like some movement all be it not in my favour but once the credit appears will be getting them to bill me for the whole period and ta ta edf. I have never encounter such incompetence with a supplier before until dealt with these sharks.

StartledJesus

Same here. My account has suddenly been debited with £24 out of nowhere, with no supporting documentation (yet). 🤬 

Will this ever end? I had to query their first attempt at a bill and direct debit as it was, and now this. 

Same farce with British Gas and my electricity account. And some people have the cheek to tell me to stop moaning. 

Northern_Wanderer

I'm sure we can all manage to extract some compensation for their farcical business model. Although I suspect that we will all end up paying for that in higher bills. No movement on my account but I'm already feeling anxious that the bill will be wrong and just something else to sort out.....but more compensation will be required if it's a c*ck-up. If the droid human agents try to translate and read from a script making incorrect assumptions, there will be more compensation required if I have to make a complaint. EDF really are rubbish.

TonySimon

British Gas have now started crediting accounts with the balances from Neon Reef.  Neon Reef closed the month before ZOG Energy so I am hopeful we will receive our ZOG credits within the next month.  Fingers crossed.

[Deleted User]

TonySimon said:

British Gas have now started crediting accounts with the balances from Neon Reef.  Neon Reef closed the month before ZOG Energy so I am hopeful we will receive our ZOG credits within the next month.  Fingers crossed.

That would be logical were it not for the fact that we are talking about 4 different suppliers (2 of whom are now in administration), and two different Administrators. There is no norm for these things. As demonstrated by the last 107 pages of this thread, EDF isn’t winning any prizes for its administration or customer service.

brewerdave

Absolutely no changes on my EDF account yet.

molerat

My app account is now showing 2 DDs of £70 and an account balance of £99.93 so £40.07 has disappeared somewhere. According to the web page no bills are due.  Looks like it could be 4-14 Dec at pay on receipt of bill prices - about £2.50 above what I calculate for DD price. What a shower they are !