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Zog has gone 😢
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I had still had no bills at all from EDF, so yesterday I finally used the chat. I was told, "The bill was stuck due to some technical error. Please accept my sincere apologies for the inconvenience."I now finally have a bill. The opening reading is the one I gave EDF, but this is not the closing reading used by Zog, so some units are missing. There is also a gap in the standing charge. In addition, they have not honoured their promise to charge for the period before I switched to direct debit at the DD rate. Perhaps they plan to refund it later; I'll believe that when I see it. As it stands, this has cost me an extra £1.75.I now wait with baited breath to see whether a bill is generated after I give my April meter reading.
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jrawle said:I now finally have a bill. The opening reading is the one I gave EDF, but this is not the closing reading used by Zog, so some units are missing. There is also a gap in the standing charge. In addition, they have not honoured their promise to charge for the period before I switched to direct debit at the DD rate. Perhaps they plan to refund it later; I'll believe that when I see it. As it stands, this has cost me an extra £1.75.
I'm hoping it will all get reconciled when the Zog credit is added.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!0 -
Is there a way to increase my direct debit payment without having to contact EDF.
I've had a look at my account and trawled edfs website but not had any luck.
Or would I just be as well to make an extra payment each month via my account until I get my 6 monthly review?0 -
hawkwind said:Is there a way to increase my direct debit payment without having to contact EDF.
I've had a look at my account and trawled edfs website but not had any luck.
Or would I just be as well to make an extra payment each month via my account until I get my 6 monthly review?1 -
Mobtr said:
hawkwind said:Is there a way to increase my direct debit payment without having to contact EDF.
I've had a look at my account and trawled edfs website but not had any luck.
Or would I just be as well to make an extra payment each month via my account until I get my 6 monthly review?0 -
hawkwind said:
Mobtr said:
hawkwind said:Is there a way to increase my direct debit payment without having to contact EDF.
I've had a look at my account and trawled edfs website but not had any luck.
Or would I just be as well to make an extra payment each month via my account until I get my 6 monthly review?1 -
Found it, when I logged onto chat some options came up, one with this URL https://my.edfenergy.com/existing-customers/forms/change-dd-amountThanks for the advice.1
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hawkwind said:Is there a way to increase my direct debit paymMobtr said:hawkwind said:ent without having to contact EDF.
I've had a look at my account and trawled edfs website but not had any luck.
Or would I just be as well to make an extra payment each month via my account until I get my 6 monthly review?1 -
BUFF said:hawkwind said:Is there a way to increase my direct debit paymMobtr said:hawkwind said:ent without having to contact EDF.
I've had a look at my account and trawled edfs website but not had any luck.
Or would I just be as well to make an extra payment each month via my account until I get my 6 monthly review?
I've managed to sort it now in the post above yours.
Thank you.0 -
Nice to see that EDF's consistency of info on their website continues. I presumed (perhaps one shouldn't with EDF !) that "
Budget Direct Debit (regular monthly payments)
You get two check-ins each year to keep your payments on track.We'll let you know if your payments need to go up, down or stay the same after each check-in
meant every 6 months.
My gas (ex Zog) is July 22 (8 months in)
My elec (ex GNE) is Sept 22 (last was Aug 21 - so 13 months) BUT under my Bills and Payments - next review is tomorrow.
Never pay on an estimated bill. Always read and understand your bill0
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