Green Supplier Ltd switch to Shell Energy

markipad

markipad said:

Hi - I'd like to add my story to this thread, in the hope that it may help.

In early September 2021, I saw the "writing on the wall" for Green,and felt that there was trouble ahead. I negotiated a transfer to Sainsburys (E.ON) and this completed on 19/9/21. So far, so good. Then, a few days later, Green went under.

A few months go by............

Shell have not been in touch with me directly; I had to do the chasing. They have NOT set up an account for me.

Green STILL are showing a credit balance for me (just under £100).

I have had several online chats with Shell - not resolved.

Currently I'm in a DM chat with Shell on Twitter. I had a quick response; they came up with a very good question:

"Can I ask if you left Green prior to them going into administration?"

I've given them lots of details, including the final bill details, showing the credit balance, and I'm waiting to see the outcome.

Update:

21/1/22

Cheque from SHELL received today, for the credit balance that Green had been showing for me. (I completed a successful switch away from Green just a couple of days before Green ceased trading) 

This outcome was achieved via one DM session on Twitter, taking just under 2 weeks from first contact on Twitter - I'm happy with the result.

craig1912

Still waiting for my January bill!!

GregK2

My Jan bill is showing on my account today.

fewkeste

Same here - I checked my account and my January bill is also showing. No email to alert me just a January bill plus they have withdrawn the original bill and replaced it with one based on actual readings (they say) I've got to check that out yet.

Verdigris

My opening, and subsequent, readings are marked "accepted for billing" but no bills yet.

masca

Still no account here!  Can anyone confirm whether Shell's live chat actually ever works?  Thanks.

thevideoguy

masca said:

Still no account here!  Can anyone confirm whether Shell's live chat actually ever works?  Thanks.

Yes it does but, depending on the time of day, you can sometimes wait for an hour for an agent to connect.

smugwalrus

masca said:

Still no account here!  Can anyone confirm whether Shell's live chat actually ever works?  Thanks.

Skip live chat, email etc with Shell, go straight to their Twitter team and send them a direct message on there.  Guaranteed a much more helpful and speedier response

AlistairS

Been chasing them since September. No account setup, no emails, no direct debit setup even they I have tried.  Filled in the online complaint this morning now.  Sick of it

masca

smugwalrus said:

masca said:

Still no account here!  Can anyone confirm whether Shell's live chat actually ever works?  Thanks.

Skip live chat, email etc with Shell, go straight to their Twitter team and send them a direct message on there.  Guaranteed a much more helpful and speedier response

Good advice, I'm sure... if you have a Twitter account!