Green Supplier Ltd switch to Shell Energy

CatieX

I had my first bill from Shell in December but they haven't yet setup a direct debit with my bank, I previously paid green by DD - is this the case for others too?  Should I wait for them to instigate the direct debit or arrange it myself?

thevideoguy

CatieX said:

I had my first bill from Shell in December but they haven't yet setup a direct debit with my bank, I previously paid green by DD - is this the case for others too?  Should I wait for them to instigate the direct debit or arrange it myself?

It might just be in process. However, I had conflicting instructions from Shell. They first emailed and said I needed to set up a new DD as my existing Green DD would not be transferred, then a few weeks later they said they would transfer the existing DD. In the confusion my DD got cancelled and I had to go back into my account on the Shell site and set one up manually - I just had the first payment taken against it. One other thing Shell did was put me on a very high non DD tariff as they said I had no DD in place, even though it was their problem. I suggest you review your bill to ensure they are using the correct ‘Flexible 6’ tariff. I had to make a complaint to get them to reverse this and recalculate my bill on the correct tariff. I would also recommend that you make manual monthly payments until the DD is in place as when they eventually have a DD in place their system will calculate your monthly payment based on your current debt level.

thevideoguy

martyp said:

Nearly all my Green credit went into my £188 bill. There's about £45 left but also need to recover my £45 direct debit that went to Green in December. I've actually started a switch now to Scottish Power as their 2 year fix is less than the proposed price cap increase.
I received emails from Shell about the switch within a day!

@martyp Would you be happy sharing the rates have you been quoted by SP? I ordered a quote on their site and the 2 year fix for gas was 8.45p per kWh, more double the current Shell rate of 4.17p.

Tafrock

I had my first bill from shell. Don't laugh sept 27 til Dec 12. Obviously incorrect 

Granniesue69

Getting so frustrated with Shell. My account is running, direct debit paid last month, concerned my readings via smart meter aren’t reaching them as the energy use graphs are showing zero usage so far since take over. Can’t submit readings as I have a smart meter so no facility for sending readings manually. I changed from economy 7 tariff last week to single tariff, as I thought, as we’re no longer using storage heaters. After a lengthy telephone conversation asking whether or not I would be able to use the restricted supply, ie water heater on night rate supply, during the day and being assured I would be able to use them during the day, I find I can’t. I did think this would be the case which is why I phoned to find out. The operators don’t seem to have any basic knowledge of how their systems work. I’ve emailed twice since but guess what, no reply.
is there any company out there who knows what they’re doing?

QrizB

Granniesue69 said:

I changed from economy 7 tariff last week to single tariff, as I thought, as we’re no longer using storage heaters. After a lengthy telephone conversation asking whether or not I would be able to use the restricted supply, ie water heater on night rate supply, during the day and being assured I would be able to use them during the day, I find I can’t.

Sorry, I'm sure you've explained this somewhere else but I can't find a message with details.

You have a dual-meter supply and used to have storage heaters? Your water heater is still on the "storage heater" supply? And you've chosen to switch away from E7 to a single-rate?

thevideoguy

Granniesue69 said:

Can’t submit readings as I have a smart meter so no facility for sending readings manually.

You should be able to check your meter reading directly on the smart meter screen or using in home display and then submit them in your account on the Shell website/app. I have to do that as my smart gas meter is not yet connected. The instructions to read all smart meter types are on the the Citizens Advice website. https://www.citizensadvice.org.uk/consumer/energy/energy-supply/ scroll down to Your Energy Meter section

Granniesue69

You have a dual-meter supply and used to have storage heaters? Your water heater is still on the "storage heater" supply? And you've chosen to switch away from E7 to a single-rate?

Yes, that’s right, QrizB.
I didn’t think the change would be as simple as just changing tariffs which is why I phoned, the person I spoke to didn’t understand my query, I have emailed since but no reply.
thank you videoguy, I can read my meter, I work out usage every week to keep track, but I have no usage readings on my account and when I go to submit readings it just says you have a smart meter and there is nowhere on the site I can input my readings.

Granniesue69

To further explain QrizB, I did ask while I was speaking to them if a meter change would be necessary to enable the restricted night supply to be used all day. I was assured this was unnecessary and I would be able to use all appliances all day.
this is obviously not the case but I’ve had no replies to my e mails querying this.
I have little electrical knowledge but I assumed a meter change would have to be made.

QrizB

Granniesue69 said:

To further explain QrizB, I did ask while I was speaking to them if a meter change would be necessary to enable the restricted night supply to be used all day. I was assured this was unnecessary and I would be able to use all appliances all day.
this is obviously not the case but I’ve had no replies to my e mails querying this.
I have little electrical knowledge but I assumed a meter change would have to be made.

I think you're right. Your smart meter most probably has a 24-hour circuit that is live all the time plus a E7 circuit that is only live at the E7 times. Your storage heaters and water tank will have been wired to the E7 side of the system, which (it appears) is never live on your current tariff.

Does your HW tank have a "boost" element? This should be wired to the 24h circuit and still be live.