Green Supplier Ltd switch to Shell Energy

wild666

Are energy suppliers expecting prices to rise so they are quoting prices to include the increases in electric and gas in October? 

lisyloo

wild666 said:

Are energy suppliers expecting prices to rise so they are quoting prices to include the increases in electric and gas in October? 

What do you mean by quoting prices?
if you mean current tariffs - those have to meet any legal requirements e.g. caps
if you mean future prices - then of course thy will anticipate.
if you mean estimates of you annual usage, then you should be able to work out how the price equates to kWh, but I’d expect them to base it on your current tariff.

Tafrock

Shell energy forever known going forward as hell energy. They really are pretty useless. My  meters swapped out for smart meters 3 weeks before shell took over. First bill comes.  They are attempting to bill me for usage on old gas meter (0030352) that was skipped before they took over. Electricity Meter they STILL have not updated so I cannot supply readings for it. I've sent pictures such as this one showing my new meter and sticker detailing replacement info and still I get a bill containing invalid charges on a long replaced meter 

thevideoguy

I have exactly the same problem. Both my meters were changed back in June 2020 but my supplier at the time (Peoples Energy) didn’t properly register the gas meter on the National meter database. It took me 9 months to convince Green of this and my final bill from them was correct. However, they also didn’t update the National meter database so Shell have billed assuming my old meter is active. After months and several calls/chats and photos of the meter they are now sending somebody to take a look this week. Hopefully, it will be resolved once and for all!

Tafrock

Yes sounds familiar to me. I realised straight away gas meter was incorrect meter so advised them and it got changed over pretty quickly. Lord knows why they have then attempted to bill me for it . Looks like they think it was replaced on 14/10 which is when I advised them it was wrong despite the replacement sticker saying otherwise.  The electricity meter has never been recognised by shell. Oddly it was appearing on greens meter reading pages as supplying smart readings but the meter reference was the old meter. The old electricity meter was a smets1 so when I got a shell account I thought all was well with electricity as shells system just said it was a smart meter and didn't need readings supplying. It was only beginning of December I realised the problem with electric meter when greens administrators worked out my final bill using old meters. I got them to fudge the final readings as they said they would have to wait too long to update the national database. They took new meters readings and added them to old meter readings allowing for gas unit conversion as new gas meter is cubic metres not cubic feet as old one was. Impressed with the help greens administrators gave me. Not so impressed with shells continual you have to wait 6 weeks approach to updating the national database and why does It take 6 weeks

Verdigris

It might be more appropriate to blame Green, for not passing on the meter change information. Shell can only work with the information on the national database.

Tafrock

I understand that green did it wrong initially a mere 3 weeks before they went bust. BUT shell have been informed over and over and over again about this yet still bill me incorrectly . It's shell I have the gripe with they aren't listening . They are responsible for billing me correctly . Just issue a new bill straight away with the invalid charges removed instead of waiting for the slow update of the database. Even symbio could reissue incorrect bills on request 

markipad

Hi - I'd like to add my story to this thread, in the hope that it may help.

In early September 2021, I saw the "writing on the wall" for Green,and felt that there was trouble ahead. I negotiated a transfer to Sainsburys (E.ON) and this completed on 19/9/21. So far, so good. Then, a few days later, Green went under.

A few months go by............

Shell have not been in touch with me directly; I had to do the chasing. They have NOT set up an account for me.

Green STILL are showing a credit balance for me (just under £100).

I have had several online chats with Shell - not resolved.

Currently I'm in a DM chat with Shell on Twitter. I had a quick response; they came up with a very good question:

"Can I ask if you left Green prior to them going into administration?"

I've given them lots of details, including the final bill details, showing the credit balance, and I'm waiting to see the outcome.

Tafrock

From where I'm sitting it appears shell just cannot cope with the influx of new customers assigned to them by ofgem. I know it's not easy and I've had a few useful contacts with shell csrs but having to resort to Facebook messenger or Twitter (which I do not use) to contact them and not having a csr assigned to stay with your case is not good enough . My account shows I'm 438.76 in debt (was 538.76 until today's direct debit) when in fact I'm now 72 Pounds in credit. I know I am right and can prove it but some customers wouldn't have a clue and would just pay up

thevideoguy

markipad said:

Hi - I'd like to add my story to this thread, in the hope that it may help.

In early September 2021, I saw the "writing on the wall" for Green,and felt that there was trouble ahead. I negotiated a transfer to Sainsburys (E.ON) and this completed on 19/9/21. So far, so good. Then, a few days later, Green went under.

I am not sure I understand. If you already switched away from Green before they went under on the 21st September then your credit balance is between you (or Sainsbuy’s) and the administrator, not Shell. Shell are only responsible for credit balances of customers that were still Green customers at the date of administration.