Green Supplier Ltd switch to Shell Energy

thevideoguy

I can confirm, at long last, following my Resolver complaint both my smart meters are now fully working, I am being correctly billed. It took from November (when first reported) until July to sort this out, but once the Resolver complaint was active, I received prompt attention each step of the way. I understand that Shell had to onboard a huge amount of new customers all at once, but issues with the national smart meter infrastructure should not take this long to resolve. As @Tafrock also said, I am glad this is now over.