Green Supplier Ltd switch to Shell Energy

masca

Shell, for one, has just seen it's highest quarterly profits in eight years, and yet each of us are being charged a Supplier of Last Resort (SoLR) levy of £68 from April (thanks to Ofgem) increasing electricity standing charges by 19p per day!  I appreciate that this is beyond insignificant when compared to what else is happening in Europe today, but this is abhorrent!  Come on MSE!  Please stand up to this!

thevideoguy

Seahorse6 said:

We were switched from up Green to Shell in October. had to wait until just before Christmas for first bill was £560!  We were in credit with Green £140 it was carried over. Our monthly bill with Green was £130 but with Shell it  immediately went up up to £220 a month we were put on Flexible 6 Variable not option or choice they said it is their cheapest tariff. Why did it go up by so much under the price cap!   Yesterday had email from Shell telling us from April 1st we will have increase of £1294 per year that is a monthly bill of £311!!!!   We are a retired couple in a 4 bedroomed house but only 2 of us. Our useage has not changed in fact I have compared our bills and useage from last year with Green and year before with Avro and our useage has gone down a bit.  This is criminal we cannot afford to pay this. What can we do?

@Seahorse6 This is almost identical to mine. I was on the Fourier fixed with Green paying £146 per month. I always shopped around and that was a really cheap rate. The price cap governs the rate per Kw you can be charged so moving to a Shell variable rate was always going to be significantly more expensive, for me that was £240 per month for identical use. My new projection from April is £334 per month and I am expecting this to rise again to around £460 in October based on the current market as influenced by the Ukraine crisis. It’s not criminal but the harsh reality of the current energy market. Even if Green had survived we would all be paying these same rates after our fixed rates finished. For context, my wife, son and I live in an Edwardian 3 bed house (large rooms and a bit drafty) and I work from home so our energy consumption is higher than average. We have smart heating so only the rooms that need heat are heated when we need it. Only around 2/5 of our energy spend is Gas for heating and Cooking. The rest is Electricity.

masca

Ultrasonic said:

masca said:

Ultrasonic said:

masca said:
Why would a smaller house have lower usage?

A larger house has more rooms to heat, likely larger communal rooms like lounge and kitchen, and more surface area to lose heat from. A detached house will also lose more heat than one attached to another home that is itself heated.

Edit: the financially more significant change would of course be the equity released on selling the larger home, or reduction in rent if rented. Council tax would be cheaper too. I'm not saying everyone should move to smaller homes but there was financial logic behind the original suggestion.

Thanks for the lesson...!  However, the query here relates to the previous poster's electricity bill.  Moving house is a somwhat drastic suggestion/response, and assuming no electric heating (which the pp hasn't mentioned so far as I can see), then a smaller house is unlikely to make very much difference to an average retired couple's electricity consumption.

Hence my edit that you quoted...

I'm sorry - I had completely overlooked the fact that the pp might have mains gas with Shell as well as electricity.  My bad!  I've quite possibly jumped to a wrong assumption...

Phlik

masca said:

Shell, for one, has just seen it's highest quarterly profits in eight years, and yet each of us are being charged a Supplier of Last Resort (SoLR) levy of £68 from April (thanks to Ofgem) increasing electricity standing charges by 19p per day!  I appreciate that this is beyond insignificant when compared to what else is happening in Europe today, but this is abhorrent!  Come on MSE!  Please stand up to this!

Someone else made the same comment yesterday about shell, don't be drawn in by lazy journalism.

Copied and pasted from yesterday.

As for the likes of Shell who supply the gas making $19b profit, that's on a $200b+ turnover, less than 10%, should they be altruistic? non profit making?. Everyone loves capitalism provided it's coming out of someone else's pocket.

10% profit isn't all that, and don't confuse shell with shell energy.

masca

After a week of messaging on Twitter, I finally have an account!  It doesn't function, and my Green credit isn't showing, but baby steps...!

Verdigris

I've finally got an opening bill but although I recognise some of the meter readings they don't coincide with the dates I submitted them and there no sign of my credit with Green. I'd better steel myself for a long time on hold.

Bethmiss

I am envious of some of the "April" prices mentioned. My Unit Price is going from 20.834p to 27.906p, and Standing Charge going up from 27.39p a day to 50.05p. I use around 6 units a day. Clothing handwash nearly every night, wrung (occasionally spun), and dried on radiator while heating on (LPG).Larger washes are soaked overnight, machine rinsed and spun, and (sometimes) hung outside or just hung in sittingroom to dry. I go about using headlamp at night, till at least 8.30pm. I do switch on a light to see what I'm eating!  My fridge freezer broke last February, and now does it's job outside my back door, with a cool bag holding fridgeables. There really isn't much more I can cut back on! However, I have a feeling my prices reflect my low usage ie penalised for low usage. 

I was on hold when I started typing this, and finally got through to Mirna after about 45 minutes. She sorted out my Direct Debit properly, and corrected  how my address is shown. Very pleasant and very helpful - in Sarajevo!  I was paying Green £35 a month, and DD now set at £40. 

My details were a long time going from Green to Shell, possibly due to the fact that the Ombudsman ruled in my favour rather than Green's. I managed to get my compensation back from Green the day before "bust" announcement. I had written to CEO twice, with no response. a Green employee informed my by email that their CEO wasn't really "Customer facing". Well, he certainly got himself on radio and TV often enough after his company went under!

tg99

masca said:

After a week of messaging on Twitter, I finally have an account!  It doesn't function, and my Green credit isn't showing, but baby steps...!

Had you had any previous emails from Shell since Green went bust? Did they give any reason why your account had not been set up yet (missing data from Green etc)? I’ve had zero contact thus far.

masca

tg99 said:

masca said:

After a week of messaging on Twitter, I finally have an account!  It doesn't function, and my Green credit isn't showing, but baby steps...!

Had you had any previous emails from Shell since Green went bust? Did they give any reason why your account had not been set up yet (missing data from Green etc)? I’ve had zero contact thus far.

I received a couple of generic welcome and tariff emails early on (Oct) and then nothing more. Absolutely no reason for the delay given to date.

Contact via Twitter was recommended on here and I created an account specifically to contact Shell as I wasn't previously a Twitter user.  I have to say that the process was simple to the extreme and the only personal data required was an email address (I used a disposable one!) and DOB.  I had only contacted Shell by phone prior to last week.

tg99

masca said:

tg99 said:

masca said:

After a week of messaging on Twitter, I finally have an account!  It doesn't function, and my Green credit isn't showing, but baby steps...!

Had you had any previous emails from Shell since Green went bust? Did they give any reason why your account had not been set up yet (missing data from Green etc)? I’ve had zero contact thus far.

I received a couple of generic welcome and tariff emails early on (Oct) and then nothing more. Absolutely no reason for the delay given to date.

Contact via Twitter was recommended on here and I created an account specifically to contact Shell as I wasn't previously a Twitter user.  I have to say that the process was simple to the extreme and the only personal data required was an email address (I used a disposable one!) and DOB.  I had only contacted Shell by phone prior to last week.

Thx. That’s more than I’ve got then!