Green Supplier Ltd switch to Shell Energy

Granniesue69

thanks for your reply QrizB, I don’t think we have a boost, but it’s not too much of a problem, we just wanted to be able to heat the water when we needed it rather than just overnight, I’m just frustrated that customer service people don’t have product knowledge. When I was in retail we had extensive training in product knowledge and had to know what we were talking about!
just having a moan at the world in general at the moment. I’ll go and put the kettle on!

QrizB

Granniesue69 said:

thanks for your reply QrizB, I don’t think we have a boost, but it’s not too much of a problem, we just wanted to be able to heat the water when we needed it rather than just overnight

I'm glad you're taking this so well, some people get really riled!

Almost all E7 hot water cylinders are fitted with two immersion heaters, one at the bottom of the tank and one half-way up. The one at the bottom should be on the E7 circuit and the one half-way up should be connected to the 24h circuit. The 24h one is there to let you heat water on 24h-rate electricity in case you run out of stored hot water during the day.

Of course it's possible that you don't have one, in which case that option won't be open to you (and sorry for getting your hopes up).

Shades2

Granniesue - I have E7 too.   I'm really surprised that it's better value for you to switch away from E7.   In my airing cupboard I have 2 switches for the hot water one for E7 and one if I want to heat the water any other time.   If you don't have a 2nd switch your plumber should be able to sort that for you.

E7 covers all electricity during the seven hours not just those on the timer.   70% of my electricity is E7 as I use my washing machine early in the morning and often set it on a timer.  My neighbour even does all her cooking during E7 too, I don't.

Granniesue69

Shades2 said:

Granniesue - I have E7 too.   I'm really surprised that it's better value for you to switch away from E7.   In my airing cupboard I have 2 switches for the hot water one for E7 and one if I want to heat the water any other time.   If you don't have a 2nd switch your plumber should be able to sort that for you.

E7 covers all electricity during the seven hours not just those on the timer.   70% of my electricity is E7 as I use my washing machine early in the morning and often set it on a timer.  My neighbour even does all her cooking during E7 too, I don't.

I’ve had E7 for the last 50 years and up until now I would have agreed with you. We did an experiment not using the storage heaters at night, we installed smart storage heaters which have convectors in them we can set to any temperature, and not setting the washing machine to run overnight. The storage heaters don’t maintain heat in the afternoon and evening which is when we need it. The difference between the day rate on E7 and single tariff is 5p per unit. When we compared the cost using single tariff against E7 we were saving quite a lot and I don’t have to get up early to put washing and drying on!
it probably doesn’t work for everybody but it does for us, we were surprised at the difference though.

Shades2

Granniesue69 said:

Shades2 said:

Granniesue - I have E7 too.   I'm really surprised that it's better value for you to switch away from E7.   In my airing cupboard I have 2 switches for the hot water one for E7 and one if I want to heat the water any other time.   If you don't have a 2nd switch your plumber should be able to sort that for you.

E7 covers all electricity during the seven hours not just those on the timer.   70% of my electricity is E7 as I use my washing machine early in the morning and often set it on a timer.  My neighbour even does all her cooking during E7 too, I don't.

I’ve had E7 for the last 50 years and up until now I would have agreed with you. We did an experiment not using the storage heaters at night, we installed smart storage heaters which have convectors in them we can set to any temperature, and not setting the washing machine to run overnight. The storage heaters don’t maintain heat in the afternoon and evening which is when we need it. The difference between the day rate on E7 and single tariff is 5p per unit. When we compared the cost using single tariff against E7 we were saving quite a lot and I don’t have to get up early to put washing and drying on!
it probably doesn’t work for everybody but it does for us, we were surprised at the difference though.

Sounds like you've made the right decision.   So the problem was your storage heaters weren't suitable for your property.

My flat is about 30 years old and still has the original storage heaters.   I'm lucky that I'm warm 24/7. It also meant that when I retired and was home all day there was no increase in my energy consumption.

I've kept a leaflet on those smart storage heaters as that is what I will buy to replace the current ones should they stop being efficient.

GunJack

Anyone else having a delay with their second Shell bill?? using the dates from the first one (reading on 9th Dec, bill produced on 13th Dec, the Jan reading was entered but the bill has so far failed to materialize.... I know it's a weekend, but computers don't sleep  

fewkeste

Yes - in my case reading entered on 8th December, bill dated 13th December. This month, reading entered 8th January, but as of 16th January - no bill. I'm still waiting for Shell to amend my opening readings from estimated readings provided by Green to actual readings used by Green to issue a final amended bill.

Shades2

I just logged into Shell's website and same for me, latest bill not yet generated.   Balance showing includes my DD paid a week ago so I'm OK with that.   

When I submit a meter reading I enter the details on my spreadsheet so I know what the actual invoice is going to be.

But frustrating for those awaiting amendments to opening readings etc when there's a delay in producing invoices 

Granniesue69

Same here, no bill generated, DD paid for January, I can’t get any usage details either, still zero usage on graphs . Each time I log into my account the information is different, some bits missing or changed, I do keep a record of my readings but last information on my account was December 14th!

Granniesue69

Sounds like you've made the right decision.   So the problem was your storage heaters weren't suitable for your property.

My flat is about 30 years old and still has the original storage heaters.   I'm lucky that I'm warm 24/7. It also meant that when I retired and was home all day there was no increase in my energy consumption.

I've kept a leaflet on those smart storage heaters as that is what I will buy to replace the current ones should they stop being efficient.

Hi, I’ve just reread your message Shades 2.
I would think very carefully about replacing your storage heaters with smart ones.
we had the originals when we moved in three years ago, they were 35yrs old, installed when the flats were built and rusty! We bought two new smart heaters thinking they would be good. They were nearly £1000 for both, a large for the living room and a small for the hall, the flat is a tiny retirement flat. You set the temperature digitally and the heater works how much night storage heat to put in. If that’s not sufficient to heat all day the convector cuts in to maintain the set temperature.
we found it was so hot some mornings we had to open windows! The heat even without opening windows wasn’t enough to last all day without the extra convector cutting in. This was very expensive, hence the reason for now just using the heaters on convection during the day and changing from E7. We would have been better to buy ordinary convectors as we now have the same thing just three times the purchase price.
we’ve found heating the flat like this so much better, we control the heat we need and it is less expensive.