Green Supplier Ltd switch to Shell Energy

Granniesue69

I heartily agree with youDeleted_User said:

It is so frustrating when the quality of customer service received varies so widely and randomly, depending on which channel of 'contact' you use, and who you 'speak' to. Surely that should not be the case. I am 78 myself, but age seems to count for nothing. 

I heartily agree with you, I am your generation, I must have been lucky to get someone committed to his job, I hope it isn’t such a rare find among other Shell employees.

lisyloo

Deleted_User said:

It is so frustrating when the quality of customer service received varies so widely and randomly, depending on which channel of 'contact' you use, and who you 'speak' to. Surely that should not be the case. I am 78 myself, but age seems to count for nothing. 

I am very frustrated by this problem pretty much everywhere, even supermarkets. It seems people and service has been cut back at lots of places (and it’s not all down the pandemic).

I can manage it as I have a desk job where I can put my phone on speaker and do something else, but not everyone can do that.

[Deleted User]

Don’t know if it varies around the country, but up North it’s pretty much serve yourself at places like Boots, Sainsburys, W H Smith and Matalan. 

As someone said on another thread, 100% digital literacy is assumed to be the norm these days, irrespective of age. The current practice of dual verification (sending a security input code to your phone to verify that it is you) is especially irritating. 

thelight

I like in the North and my local Sainsbury's still offers me the choice of traditional staffed checkout, self checkout or shop and go.

martyp

martyp said:

I've still not heard anything since my final bill from Green. I still have an active direct debit to Green and now they've given me a final bill and acknowledged my credit balance am thinking I should cancel the DD as unsure what would happen with that payment?
I'm just going by the don't do anything advice given in these circumstances as I don't believe I've actually been told to cancel the DD at any point although the Shell green customers page did mention it I think?

I've just found the answer to my query in the last email received from Shell which was on 7th October:

martyp

Approx £2.40 saving each month on fuel at Shell stations too (may not be much of a saving ultimately as Shell doesn't often have prices as cheap as supermarkets):
https://www.shellenergy.co.uk/my/loyalty

QrizB

martyp said:

Approx £2.40 saving each month on fuel at Shell stations too (may not be much of a saving ultimately as Shell doesn't often have prices as cheap as supermarkets):
https://www.shellenergy.co.uk/my/loyalty

I made good use of it as my closest fuel station is a Shell. There are occasionally other offers in the Shell Go app, too; free wine gums was a common one! (You get the same deal with Shell Broadband.)

[Deleted User]

@GreenCustomer Yay. Received cheque from Shell for my Green Supplier credit balance for electricity. 

Just to clarify for others. I never actually moved to Shell, as I had already moved on to Neon Reef. As we know, that went well, and I am now in transit to British Gas, which is another story.

So even though I was never with Shell, it was their responsibility to sort out the Green balance, and they have. Eventually. 

Edit. What Shell did require from me to facilitate the refund was a copy of the final bill and balance from Green. 

GreenCustomer

That's great news @Deleted_User! Thanks for the update. Bodes well for receiving my cheque too. 

martyp

My account is still "configurating" but I finally received my email this morning to set up my Shell account so clarified with them on my direct debit with Green going out in 2 days which may help some possibly: