Green Supplier Ltd switch to Shell Energy

Verdigris

BW1990 said:

Just paid my final bill to Green (received today). The closing reading was too low, but I'm past caring at this point. Not heard anything from Shell. 

Checked your spam?

Granniesue69

I still haven’t heard anything from Shell or Green. I have checked my spam, normally just delete it all, as a great grandmother with six great grandchildren, I really don’t want “ luscious Latvian ladies” making peculiar suggestions to me!

lisyloo

I haven’t heard anything either.
I’m not worried.

Tafrock

Shell updated their shell energy app today. It implies on update info that they have added features to assist in tracking migration of green accounts to shell. I can't find these extra features anywhere. Can anyone else 

JosephK

Received email from Green today saying this month's direct debit had failed. Er, well, yes - you haven't supplied my energy for nearly two months and the DD has been cancelled. Quite amusing they were daft enough to ask for it.

Looks like people are receiving a variety of different responses from Green & Shell; seems all a tad disorganised. Daresay it'll all come out in the wash, hope they don't lose folks' credit balances along the way

Poundwize

I am a leaver so nothing from shell or green yet

Inigo_Montoya

I fully left Green a few days before Shell took over & was never on supply with Shell

This morning I received a "your final bill" is ready email stating my outstanding credit after production of the final bill

I have not checked the bill yet to see if it is correct - here is the email I was sent

Hi <name>,

Account Number: XXX

Your Final Energy Statement from Green is ready for you to view online or via our App. Continued access to your account via the App or online is only likely to be available for a short period and we would therefore recommend that you download a copy of your Final Energy Statement as soon as possible, for your records.

Your final balance is £XXX.

As your Final Energy Statement shows a positive Final Account Balance, your new supplier Shell Energy Retail Limited will be honoring this balance in line with the Supplier of Last Resort (‘SoLR’) process, Green will not refund any credit balance. Further information and contact details are available at the following link: https://www.ofgem.gov.uk/publications/green-supplier-limited-customers-your-questions-new-supplier-shell-energy. 

This email has been sent from an unmonitored email address, please do not reply.

Regards,
The Team at Green

[Deleted User]

That’s exactly my position, and I’ve not received anything. 

AbbieCadabra

Inigo_Montoya said:

I fully left Green a few days before Shell took over & was never on supply with Shell

This morning I received a "your final bill" is ready email stating my outstanding credit after production of the final bill

I have not checked the bill yet to see if it is correct - here is the email I was sent

Hi <name>,

Account Number: XXX

Your Final Energy Statement from Green is ready for you to view online or via our App. Continued access to your account via the App or online is only likely to be available for a short period and we would therefore recommend that you download a copy of your Final Energy Statement as soon as possible, for your records.

Your final balance is £XXX.

As your Final Energy Statement shows a positive Final Account Balance, your new supplier Shell Energy Retail Limited will be honoring this balance in line with the Supplier of Last Resort (‘SoLR’) process, Green will not refund any credit balance. Further information and contact details are available at the following link: https://www.ofgem.gov.uk/publications/green-supplier-limited-customers-your-questions-new-supplier-shell-energy. 

This email has been sent from an unmonitored email address, please do not reply.

Regards,
The Team at Green

Thanks for sharing, good to see some accounts are being updated at least!  I'm another that's the same, switch away completed 28.09.21.

I received my normal bill for the period 16.08.21 to 16.09.21, but looking at this bill on my account now it's been changed & states "this is your final statement from Green", but billing details remain exactly as billed previously. 

Did you have this too?  I don't understand why they've done this when a final bill to the correct date/read is still required.

thanks

Tafrock

I never left green and they've done that to all my statements since September 2020 too.