Green Supplier Ltd switch to Shell Energy

PascalG

gt94sss2 said:

PascalG said:

 The final bill could have been calculated a week later, but they are still calling money off Direct Debits.

 It does not take TWO MONTHS do create accounts. Honestly, do you have any idea how many extractions of data are done per day by databases these days, not millions but billions. 

I'm afraid you grossly underestimate the complexity of the SoLR process compared to a 'normal' administration.

It is not as simple as producing bills a week later and sending a spreadsheet to Shell as there are other parts of the industry involved and incompatible software/systems for starters and Closing/Opening readings have to go through a verification process.

I think you will struggle to find any SoLR who has managed what your describe. Administrators will also have to get familiar with the unique rules governing the industry.

I have heard this can't do attitude before, I have dealt with databases so complex they make your brain bleed. This is nothing special here There will be a schema for the database All data is time recorded from the transnation logs Think about the fields that are needed and it is minuscule compared to most databases As I said, first thing is to stop taking new data or draw line in sand from 27th September which can still be done now Export a snapshot of that data into my own database with a messaging system to pull additional related data as required. Create final bill for all accounts based on reads or estimates, give user chance to email if they feel not accurate estimate That is enough for Shell to create the accounts with preliminary account balance Then examine any payments since 27th September, if account was in credit then that payment goes to Shell else if account was in debit then debit amount deducted if lower than payment(s) and surplus sent to green. Green Energy Administrators should not have used the direct debt system which they do via a third party, they should have cancelled all of them.

Rules governing industry, what a load of ball hooks, it is basic accounting, credit, debit, reads, balances, 

One would never use a spreadsheet, you start with a database, then create a messaging system that maps the schema, you then can develop connections to that data. 

With so many energy companies going bust maybe I should develop this.

I know Green's IT department has a weird concept of auditing and they did a lot of the development themselves but the platform they used was essentially powered by a back end database.  Bread and Butter for any competent IT professional.

What I have seen in Administrations is staff dragging things out, they need to sour the milk to get them off the teeeet.

PascalG

Curiousgirl1 said:

PascalG said:

Curiousgirl1 said:

Lot of strange information being bandied about here. 

Any direct debits that have been paid to Green will be used to go towards a final bill & won’t disappear. 

A final bill will be produced for Green showing their prices up to the date they went bust & then Shell’s prices up until the date you are transferred to Shell’s system. Same read will be used for final bill & new Shell account. 

The charges for the usage will be taken from the accrued credit & whatever the final balance is, whether it is a credit or a debit will be transferred over to your new account with Shell.  
This will possibly take a few weeks as Shell will most probably want to get the accounts set up first before starting to produce the final bills. 

Anyone who has done an indemnity claim with their bank - claiming payments back from Green that @PascalG has advised, will need to make sure their final bill is correct as although the money is paid straight back into your bank account the same day, it can take 2-3 weeks for the bank to recall it from the energy company so depending when the final bills are produced, credit could still show & you may get a new final bill stating you owe money. 

I think it would be good to be specific about what "strange information" you refer to, because as far as I read it is people giving their honest experience of the transfer to Shell.

Green had no right to claim direct debits from anyone in credit and Shell now advise such customers to cancel on their website.

Green ceased trading on September 28th, WHEN EXACTLY  do you think the final bill will be sent, I know I have not been sent or emailed one.  The final bill could have been calculated a week later, but they are still calling money off Direct Debits.

What SHOULD have happened is that all direct debits should have been cancelled by Green and the Administrators should have emailed each customer saying here is your final bill along with the reads you submitted or our estimated one based on your usage.

You keep saying this WILL happen and that WILL happen, do you work for Green or Shell energy or are you saying what you HOPE will happen?  If this were week one I might understand but we are nearly 2 months down the road and customers are NOW being told by Shell Energy STOP YOUR DIRECT DEBITS and saying publicly that Green are not communicating with them.

Shell does not produce final bills for Green.. I am with BT and I move to TalkTalk, I do not expect or want TalkTalk to bill be for BT.

My contract with Green is a separate thing, Green is now Green in Administration.

Forget that 3 weeks nonsense, recall your Direct Debits to the Amount that you are in Credit, why should you help a multi million pound company or the leech Administrators.  Take your money back NOW.  

The basis for your refund comes in two parts

1. For payments taken after September 27th 2021 the company had no right to trade as it formerly ceased trading.
2. For payments taken before September 27th 2021 (up to the amount you are in credit) you paid the money upfront for the purpose of offsetting winter bills.  The company is now unable to fulfil that contract because it has ceased trading and so the contract is Frustrated (legal term).

Why should hundreds of thousands of Green customers wait around for 4 to 6 months for these idiots who say "it will all be sorted", what like the direct debit fiasco?  It does not take TWO MONTHS do create accounts. Honestly, do you have any idea how many extractions of data are done per day by databases these days, not millions but billions. 
 
The auditing issue has been created because the Administrators are either incompetent or they are doing this deliberately to get the max money in whether it is owed or not.

I have worked for companies that went bust, worked after too for the Administrators and in that situation we sold the business as a going concern and transferred data.  

A line in the sand should have been drawn on September 28th 2021.

Now they have made a rod for their own backs because.

The Administrators are only really interested in their fee and it comes before creditors.  If there is a shortfall in paying Shell then Shell will apply to Ofgem for the rest and that money will be charged to all of us, so don't let them get away with that.

Recall your direct debits and pay your hard earned credit to Shell Energy

If after all that you owe Green in Administration money then settle your debt with them.

Tiny consumer cash flow vs corporate company cash flow, whose is more important?

Basically information you are giving is the strange info. 

I don’t work for Shell or Green, however I did work in the energy industry for over 20 years in various departments, Customer Services, Billing & Complaints so have quite a bit of knowledge as to how things work. 

I may not know all of the processes inside out but I know more than you & I do know that it is not as straightforward as you seem to think it is & does take months to be sorted out. 

Just because you say that this should happen, that should happen doesn’t mean that you are right. 

Taking over an energy company is not like selling any other business. It’s not just a case of importing data from one system to another. There are a lot of processes that go on behind the scenes to move supplies from one company to another on a normal change of supply so having to do this for 10’s of 1000’s of accounts at once is a massive job. 

Final bills usually start to be produced 2-3 months after the supplier goes bust so continuing to pay the direct debit is still paying for future energy up until the date the final bill is produced, who it is paid to is irrelevant, it still comes off the final bill. 

The bill will be produced from Green’s system but will contain info from Shell which will include their prices from the date they were made SoLR up until the account migrated onto their system, so again, lot of work involved in this. 

All final reads have to be verified before a final bill can be produced & everything is done by data flows. May be a bit archaic in this day & age, it hasn’t changed since the market opened up in 1997 but unfortunately it’s the way the energy sector works & you saying what should & shouldn’t be happening is not going to change that. 

If you change your supplier under normal circumstances the old company has 6 weeks to produce the final bill so in real terms 2-3 months is not that bad. 

That is all very interesting but all we are talking about here is the ability to take over the accounting

Basic customer information

Meter Information

Opening balance
Opening Gas
Opening Normal Electric 
Opening Eco7a
Opening Eco7a
Opening Eco10 etc

Then is is just transactions of reads, payments adjustments etc

Most of the rest can be derived or added later for audit purposes.

PascalG

Curiousgirl1 said:

Looks like this is being done slightly different to the company I used to work for. Just wondering now how you will be billed between 27 Sept and your account being set up on Shell’s system. 

Well they are doing from 27th Sept to end of Sept, then billing from October at the new Cap rate

With the mess the Administrators created by not cancelling all Direct Debits they need to make copy of the database, roll it back to 27th to give Shell accurate baseline

Then record transactions of payments and reads since

They then keep the money if the payment is below an account in debit balance, 

If the payments taken since 27th exceed the balance, keep that balance and pay difference to Shell

For the remaining accounts they just pay the credit balance to Shell

This is all that is needed to get Shell going

The key is to stop Green system taking reads or payments.

[Deleted User]

I like the way that Shell is quite happy for you to complain. They even helpfully send you a link to explain how to go about it. 

https://www.shellenergy.co.uk/services/how-we-handle-complaints 

fewkeste

Deleted_User said:

I like the way that Shell is quite happy for you to complain. They even helpfully send you a link to explain how to go about it. 

https://www.shellenergy.co.uk/services/how-we-handle-complaints 

A pressure relief valve do you think?

[Deleted User]

Or a red rag to a bull? 😉 

Granniesue69

Just tried to log into my Green account, it’s disappeared, comes up with page not found, glad I took photos of everything. Does this mean I’ll get a Shell account now?

Tafrock

@Granniesue69 have You tried the app. Mines still there. Website only seems to work on my laptop since a few weeks ago. Doesn't work on my mobile 

Inigo_Montoya

green website was working yesterday but not today i.e. from 

https://members.green.energy/members/home

I now get

Not Found - Request ID: 01FMVSR2JSBYTQW8XXX0GMJ5T2


Nice of them to give us no warning they were taking the website down - hopefully this is because its only temporary

Tafrock

@Inigo_Montoya thanks for the link you just posted. Ironically I clicked it and got back into the green website from my mobile for first time in weeks !!! Seems to be working fine