Green Supplier Ltd switch to Shell Energy

enomis

Just decided to check out my account on Green's website and I have two final energy statements showing - one is dated today (17/11/21) and is also labelled Cancelation Bill, the other is/was the last statement I'd received from them (20/09/21) but is now labelled Cancelled. Can anyone else see their final statement(s)? Also, my credit balance now seems totally wrong as my charges from the 20th August have been 'refunded/reversed' and as I was in the middle of a switch when Green ceased trading I don't know who I owe what to. Any thoughts?

Granniesue69

I’ve just Checked my green account, three bills, July, August and
September. All marked cancelled, the last two marked final bills. I have a credit balance of £197 but from these bills I’ve no idea how they worked it out. Have to work out everything I used and everything I paid. I’ll do that when I get a Shell account and compare to Shells’ figures. Life is never simple.

mac.d

Deleted_User said:

Meanwhile, I'm pleased that you find your reference to January so amusing. 

Who's laughing? I'm waiting on my credit balance/account to be sorted too. Good luck with getting yours sorted, but I'll leave you to your wailing and gnashing of teeth....

boliston

i notice that https://green.energy/ is a blank page unless i hit 'shift' and refresh at the same time, and it will then load

Inigo_Montoya

no change on my account but then I (fully) left green just before shell took over

no contact yet from shell either about setting up an account which I was told was necessary to process a refund of the green credit balance

martyp

I'm just sitting back and waiting to see what happens. Have just given my closing readings to Green and that's it. I'm in no rush to start getting my huge bills on much higher rates. Will wait to see what happens then contest things if needed.

mumofstig

I can't access my Green a/c at all to see what's going on. I fill in my email and it says the normal 'we've sent you an email to confirm it's you' but of course it doesn't. So people who can see any closing bills on Green are lucky. I've no idea what's going on, I'll just wait until someone decides I owe them money, then they'll contact me. I took photos of my last readings, so just have to wait 'til Shell get in contact.

[Deleted User]

mac.d said:

Who's laughing? I'm waiting on my credit balance/account to be sorted too. Good luck with getting yours sorted, but I'll leave you to your wailing and gnashing of teeth....

Please do. Thanks for your input, hope everything stays fine for you…

Redrob28

Granniesue69 said:

I’ve just Checked my green account, three bills, July, August and
September. All marked cancelled, the last two marked final bills. I have a credit balance of £197 but from these bills I’ve no idea how they worked it out. Have to work out everything I used and everything I paid. I’ll do that when I get a Shell account and compare to Shells’ figures. Life is never simple.

No activity on my Green account since I entered my readings on 27th Sep. They last billed me mid Sept and nothing has happened on the account after that. 

[Deleted User]

boliston said:

i notice that https://green.energy/ is a blank page unless i hit 'shift' and refresh at the same time, and it will then load

If I click on that link I get an extensive ‘Goodbye and thank you’ statement from Green. Is that what you get and has it been like that for a while? I can’t remember when I last looked at the web site tbh, but I haven’t seen that before. I’d better check the app. 

Edit: The app still loads on my tablet and is still showing the same info as previously with the last bill dated 4th September. 
Edit: My personal 'members' web page shows the same 'old' info as the app.