Green Supplier Ltd switch to Shell Energy

PascalG

Curiousgirl1 said:

Lot of strange information being bandied about here. 

Any direct debits that have been paid to Green will be used to go towards a final bill & won’t disappear. 

A final bill will be produced for Green showing their prices up to the date they went bust & then Shell’s prices up until the date you are transferred to Shell’s system. Same read will be used for final bill & new Shell account. 

The charges for the usage will be taken from the accrued credit & whatever the final balance is, whether it is a credit or a debit will be transferred over to your new account with Shell.  
This will possibly take a few weeks as Shell will most probably want to get the accounts set up first before starting to produce the final bills. 

Anyone who has done an indemnity claim with their bank - claiming payments back from Green that @PascalG has advised, will need to make sure their final bill is correct as although the money is paid straight back into your bank account the same day, it can take 2-3 weeks for the bank to recall it from the energy company so depending when the final bills are produced, credit could still show & you may get a new final bill stating you owe money. 

I think it would be good to be specific about what "strange information" you refer to, because as far as I read it is people giving their honest experience of the transfer to Shell.

Green had no right to claim direct debits from anyone in credit and Shell now advise such customers to cancel on their website.

Green ceased trading on September 28th, WHEN EXACTLY  do you think the final bill will be sent, I know I have not been sent or emailed one.  The final bill could have been calculated a week later, but they are still calling money off Direct Debits.

What SHOULD have happened is that all direct debits should have been cancelled by Green and the Administrators should have emailed each customer saying here is your final bill along with the reads you submitted or our estimated one based on your usage.

You keep saying this WILL happen and that WILL happen, do you work for Green or Shell energy or are you saying what you HOPE will happen?  If this were week one I might understand but we are nearly 2 months down the road and customers are NOW being told by Shell Energy STOP YOUR DIRECT DEBITS and saying publicly that Green are not communicating with them.

Shell does not produce final bills for Green.. I am with BT and I move to TalkTalk, I do not expect or want TalkTalk to bill be for BT.

My contract with Green is a separate thing, Green is now Green in Administration.

Forget that 3 weeks nonsense, recall your Direct Debits to the Amount that you are in Credit, why should you help a multi million pound company or the leech Administrators.  Take your money back NOW.  

The basis for your refund comes in two parts

1. For payments taken after September 27th 2021 the company had no right to trade as it formerly ceased trading.
2. For payments taken before September 27th 2021 (up to the amount you are in credit) you paid the money upfront for the purpose of offsetting winter bills.  The company is now unable to fulfil that contract because it has ceased trading and so the contract is Frustrated (legal term).

Why should hundreds of thousands of Green customers wait around for 4 to 6 months for these idiots who say "it will all be sorted", what like the direct debit fiasco?  It does not take TWO MONTHS do create accounts. Honestly, do you have any idea how many extractions of data are done per day by databases these days, not millions but billions. 
 
The auditing issue has been created because the Administrators are either incompetent or they are doing this deliberately to get the max money in whether it is owed or not.

I have worked for companies that went bust, worked after too for the Administrators and in that situation we sold the business as a going concern and transferred data.  

A line in the sand should have been drawn on September 28th 2021.

Now they have made a rod for their own backs because.

The Administrators are only really interested in their fee and it comes before creditors.  If there is a shortfall in paying Shell then Shell will apply to Ofgem for the rest and that money will be charged to all of us, so don't let them get away with that.

Recall your direct debits and pay your hard earned credit to Shell Energy

If after all that you owe Green in Administration money then settle your debt with them.

Tiny consumer cash flow vs corporate company cash flow, whose is more important?

PascalG

enomis said:

Just decided to check out my account on Green's website and I have two final energy statements showing - one is dated today (17/11/21) and is also labelled Cancelation Bill, the other is/was the last statement I'd received from them (20/09/21) but is now labelled Cancelled. Can anyone else see their final statement(s)? Also, my credit balance now seems totally wrong as my charges from the 20th August have been 'refunded/reversed' and as I was in the middle of a switch when Green ceased trading I don't know who I owe what to. Any thoughts?

Granniesue69 said:

I’ve just Checked my green account, three bills, July, August and
September. All marked cancelled, the last two marked final bills. I have a credit balance of £197 but from these bills I’ve no idea how they worked it out. Have to work out everything I used and everything I paid. I’ll do that when I get a Shell account and compare to Shells’ figures. Life is never simple.

Two examples of false accounting and breach of auditing rules.

How dare they reverse legitimate invoices from months before the Administration.

Write to your MP, get them to write to KK and call an immediate investigation, get the Administrators kicked out and bring in a legit company.

PascalG

Inigo_Montoya said:

no change on my account but then I (fully) left green just before shell took over

no contact yet from shell either about setting up an account which I was told was necessary to process a refund of the green credit balance

Recall your direct debits as I outlined above, you will thank me later!

[Deleted User]

Further to Shell promising on 4 separate occasions that my Shell account would be sorted by 16th, I had a ‘heated debate’ with several Shell agents by Direct Message on Twitter last night. They pick up messages as and when, so you rarely ‘speak’ to the same person twice. One of them had the cheek to tell me that they’d given me a date because they thought I’d be happier to hear that, than that they did not know. A fine example of company endorsed lying.

Anyway, suffice to say that I’ve heard nothing today, and there’s been no activity whatsoever. That’s certainly told them. 😀

[Deleted User]

@PascalG I have actually spoken to one of the Administration team a couple of weeks ago. She told me that they had actually ‘retained’ some of the Green staff to sort things out. Can you imagine what their morale is going to be like? As you have mentioned previously, the word ‘rush’ is not in the Administration vocabulary. They make sure that they settle their own bills before considering anyone else, and it is in their own interests to stretch things out for as long as possible. Allegedly. 

gt94sss2

PascalG said:

 The final bill could have been calculated a week later, but they are still calling money off Direct Debits.

 It does not take TWO MONTHS do create accounts. Honestly, do you have any idea how many extractions of data are done per day by databases these days, not millions but billions. 

I'm afraid you grossly underestimate the complexity of the SoLR process compared to a 'normal' administration.

It is not as simple as producing bills a week later and sending a spreadsheet to Shell as there are other parts of the industry involved and incompatible software/systems for starters and Closing/Opening readings have to go through a verification process.

I think you will struggle to find any SoLR who has managed what your describe. Administrators will also have to get familiar with the unique rules governing the industry.

LtMike77

I left Green about a week before they collapsed, not had any communication from Green or Shell.

Its going to be months before the administrators sort out the final bill and for Shell to return my credit.

Curiousgirl1

PascalG said:

Curiousgirl1 said:

Lot of strange information being bandied about here. 

Any direct debits that have been paid to Green will be used to go towards a final bill & won’t disappear. 

A final bill will be produced for Green showing their prices up to the date they went bust & then Shell’s prices up until the date you are transferred to Shell’s system. Same read will be used for final bill & new Shell account. 

The charges for the usage will be taken from the accrued credit & whatever the final balance is, whether it is a credit or a debit will be transferred over to your new account with Shell.  
This will possibly take a few weeks as Shell will most probably want to get the accounts set up first before starting to produce the final bills. 

Anyone who has done an indemnity claim with their bank - claiming payments back from Green that @PascalG has advised, will need to make sure their final bill is correct as although the money is paid straight back into your bank account the same day, it can take 2-3 weeks for the bank to recall it from the energy company so depending when the final bills are produced, credit could still show & you may get a new final bill stating you owe money. 

I think it would be good to be specific about what "strange information" you refer to, because as far as I read it is people giving their honest experience of the transfer to Shell.

Green had no right to claim direct debits from anyone in credit and Shell now advise such customers to cancel on their website.

Green ceased trading on September 28th, WHEN EXACTLY  do you think the final bill will be sent, I know I have not been sent or emailed one.  The final bill could have been calculated a week later, but they are still calling money off Direct Debits.

What SHOULD have happened is that all direct debits should have been cancelled by Green and the Administrators should have emailed each customer saying here is your final bill along with the reads you submitted or our estimated one based on your usage.

You keep saying this WILL happen and that WILL happen, do you work for Green or Shell energy or are you saying what you HOPE will happen?  If this were week one I might understand but we are nearly 2 months down the road and customers are NOW being told by Shell Energy STOP YOUR DIRECT DEBITS and saying publicly that Green are not communicating with them.

Shell does not produce final bills for Green.. I am with BT and I move to TalkTalk, I do not expect or want TalkTalk to bill be for BT.

My contract with Green is a separate thing, Green is now Green in Administration.

Forget that 3 weeks nonsense, recall your Direct Debits to the Amount that you are in Credit, why should you help a multi million pound company or the leech Administrators.  Take your money back NOW.  

The basis for your refund comes in two parts

1. For payments taken after September 27th 2021 the company had no right to trade as it formerly ceased trading.
2. For payments taken before September 27th 2021 (up to the amount you are in credit) you paid the money upfront for the purpose of offsetting winter bills.  The company is now unable to fulfil that contract because it has ceased trading and so the contract is Frustrated (legal term).

Why should hundreds of thousands of Green customers wait around for 4 to 6 months for these idiots who say "it will all be sorted", what like the direct debit fiasco?  It does not take TWO MONTHS do create accounts. Honestly, do you have any idea how many extractions of data are done per day by databases these days, not millions but billions. 
 
The auditing issue has been created because the Administrators are either incompetent or they are doing this deliberately to get the max money in whether it is owed or not.

I have worked for companies that went bust, worked after too for the Administrators and in that situation we sold the business as a going concern and transferred data.  

A line in the sand should have been drawn on September 28th 2021.

Now they have made a rod for their own backs because.

The Administrators are only really interested in their fee and it comes before creditors.  If there is a shortfall in paying Shell then Shell will apply to Ofgem for the rest and that money will be charged to all of us, so don't let them get away with that.

Recall your direct debits and pay your hard earned credit to Shell Energy

If after all that you owe Green in Administration money then settle your debt with them.

Tiny consumer cash flow vs corporate company cash flow, whose is more important?

Basically information you are giving is the strange info. 

I don’t work for Shell or Green, however I did work in the energy industry for over 20 years in various departments, Customer Services, Billing & Complaints so have quite a bit of knowledge as to how things work. 

I may not know all of the processes inside out but I know more than you & I do know that it is not as straightforward as you seem to think it is & does take months to be sorted out. 

Just because you say that this should happen, that should happen doesn’t mean that you are right. 

Taking over an energy company is not like selling any other business. It’s not just a case of importing data from one system to another. There are a lot of processes that go on behind the scenes to move supplies from one company to another on a normal change of supply so having to do this for 10’s of 1000’s of accounts at once is a massive job. 

Final bills usually start to be produced 2-3 months after the supplier goes bust so continuing to pay the direct debit is still paying for future energy up until the date the final bill is produced, who it is paid to is irrelevant, it still comes off the final bill. 

The bill will be produced from Green’s system but will contain info from Shell which will include their prices from the date they were made SoLR up until the account migrated onto their system, so again, lot of work involved in this. 

All final reads have to be verified before a final bill can be produced & everything is done by data flows. May be a bit archaic in this day & age, it hasn’t changed since the market opened up in 1997 but unfortunately it’s the way the energy sector works & you saying what should & shouldn’t be happening is not going to change that. 

If you change your supplier under normal circumstances the old company has 6 weeks to produce the final bill so in real terms 2-3 months is not that bad. 

Tafrock

Just logged onto my green account (via the app) to check if any activity had taken place and noticed a subtle change to my bills 

All bills produced since September 2020 have had wording added (see screen shots) and are headed final energy statement. I download all bills as they are produced so can verify this change via these pics. Amounts billed haven't changed Fortunately

Curiousgirl1

Looks like this is being done slightly different to the company I used to work for. Just wondering now how you will be billed between 27 Sept and your account being set up on Shell’s system.