Green Supplier Ltd switch to Shell Energy

[Deleted User]

Try

https://www.shellenergy.co.uk/blog/post/welcome-green-customers 

tommse

Ah yes, trying again has generated a 'better' answer! They are my supplier after all. Havent heard a thing from them and were over a month on now so we'll see how we go. Thank you for your help  

GreenCustomer

I asked Shell Energy what % Green customers have accounts now.
Answer "Hello, I can provide that at the moment we have around 95% of accounts created for Green customers and this should be 100% this week."

canary2211

The Green website/customer accounts worked for me and I could agree all details. I could print my billing, payments and meter reading history - which may prove helpful.  I am in some way in credit but that's because I haven't had a bill for months (long story) - I suspect I am more or less in balance once billing is up to date. 

GreenCustomer

GreenCustomer said:

I asked Shell Energy what % Green customers have accounts now.
Answer "Hello, I can provide that at the moment we have around 95% of accounts created for Green customers and this should be 100% this week."

Contrary to above answer 

On twitter customer services saying GREEN customers accounts will be set up by 16th November.

Answering someone today "When can I expect my account details please?"
"This will be done by the 16th November 2021."

Also Facebook 3/11/21  "We're currently generating online profiles for Green customers, as we verify all the information to ensure what you're seeing is accurate. This is being done over the next couple of weeks so everyone should have their log in details shortly. The Direct Debit and credit balances are taking a little longer to be confirmed, as we work with Green administrators and gain authority from the banks. We hope for this all to be with us by your first bill run, but if not this will be confirmed by your second bill."

[Deleted User]

Super. Is that unless there’s an r in the month…? 😬 🤨 

[Deleted User]

I have made contact directly with the official Administrator for Green Supplier (as per a summary published by Ofgem) to see if they had anything to offer on the process.

Well, to say they were defensive, non-committal and unhelpful is an understatement. But whoever knew an Administrator to rush? In short, speak to Shell. 

So it’s looking like another long haul, which may make the Yorks/Scottish Power effort look like a picnic. 

Tafrock

One of the main problems of the solr process is that ofgem appoint an energy company to offload the customers of bankrupt company to but as is usual with bankruptcies administrators are appointed to oversee the shutdown of the bust company. The administrators are administrators they know nothing of the intricacies of utility companies. If you think green takes ages to sort out think yourself lucky You weren't with symbio. Not a human being on this planet understood symbios  bills so how a layman administrator is supposed to fathom it out lord only knows. Its not shells fault its taking so long its the administrators. I work with someone who was with avro now with octopus and they are no further down the road to settling this than shell are

[Deleted User]

If anyone is interested, the one thing the Administrator did give me, apart from a flea in my ear, is the Company number for Green, 11042716.

I could never find it on their web page or ‘stationery’. Perhaps it was there, but the bills just mention the administrators now, at the bottom, as far as I can see. 

GreenCustomer

Shell update 5th Nov 1pm
https://www.shellenergy.co.uk/blog/post/welcome-green-customers

Your Shell Energy account: an update

Here’s the latest update on your Shell Energy account.

When will I receive my account details?

We’ve been working hard behind the scenes to get your account fully up and running. Since we’re welcoming more than 250,000 new customers, we’re activating accounts in phases. This means that some customers will receive their account activation email in the next few days, while for others it may take two to three weeks.

When will I get full access to my account?

We’re aiming for you to have full access to your account, along with your first bill, by December. If this needs to change for any reason, we’ll let you know.

Will I need to set up a new Direct Debit?

Once you receive your account activation email, we’ll need you to set up a new Direct Debit. This is because we haven’t been able to get your Direct Debit details from Green’s administrators. If you’re in credit with Green, you can cancel your Direct Debit with them and set up a new one with us. Setting up a Direct Debit is quick and easy.

What’s happened to my credit balance?

Rest assured, any credit balance you had with Green is safe and protected by regulation.

We’re still waiting for Green’s administrators to confirm your balance. Once they’ve done this, we can transfer any credit to your Shell Energy account. We don’t know exactly when this will be, but are working hard to make sure it happens as quickly as possible.