Green Supplier Ltd switch to Shell Energy

abxbsk

brook_heather said:

lisyloo said:

I’ve heard nothing at all from shell. Should I be concerned?

I was with Green just for gas when they went bust and I haven't heard anything either - I've received no emails from Green or Shell.  I just checked my supplier and it does now say Shell so I have been transferred but I've not received any contact from them.

I contacted Shell via Twitter and they gave me my account number and sent me a link so I could setup my online account. The meter readings currently showing are incorrect but I was told they wanted to get the account set up with a view to confirming readings with Green. They are also waiting for the direct debits to be transferred - there is a legal\banking process which is taking some time. Hopefully it won’t be too much longer ……

abxbsk

Deleted_User said:

I’ve had the 2 generic emails from Shell but nothing since, about 4 weeks ago. Some posters reckon they’ve noticed some post-failure activity on their Green accounts. To be honest, I hadn’t thought it was worth looking there, and that the site/app would be unobtainable. I have looked there now, but nothing in my case.

Out of curiosity I checked my Green account last week and for some reason they’ve cancelled my last bill which is strange because it was the bill which used my final meter readings. I’m hoping it will all become clear soon🤪

MWT

abxbsk said:

Deleted_User said:

I’ve had the 2 generic emails from Shell but nothing since, about 4 weeks ago. Some posters reckon they’ve noticed some post-failure activity on their Green accounts. To be honest, I hadn’t thought it was worth looking there, and that the site/app would be unobtainable. I have looked there now, but nothing in my case.

Out of curiosity I checked my Green account last week and for some reason they’ve cancelled my last bill which is strange because it was the bill which used my final meter readings. I’m hoping it will all become clear soon🤪

If the bill was based on final readings you gave to Green then it may have been cancelled as it should use the agreed and validated readings which will come from Shell.

If not, then anything is possible during these transfers as the administrators are not obliged to follow the licence conditions...

lisyloo

Thanks everyone.
I'm not too bothered. It will take time but will get sorted.
I've sent them an email anyway.

[Deleted User]

Looking at the Shell Twitter feed, their agents are still receiving considerable earache from ex Green and Pure Planet customers especially, complaining that they have had no contact since the initial emails over a month ago. With some honourable exceptions on this thread, who seem to have been rather fortunate. 

Verdigris

I'm not expecting a quick transfer. I think this is the biggest swathe of SoLR transfers, more-or-less simultaneously, that we've seen. Shell have picked up a huge number of new accounts, it will take time to process. As I've said before, I'd rather they did it slowly and carefully than rush it through with mistakes. It'll save everybody's time, in the end.

tommse

Hello. I may not be being very bright here but looking for some help. I was with green.energy (for avoidance of doubt tagline "We are the leading energy supplier that utilises technology to make managing your energy simple"). I thought I'd been moved over to Shell but when I messaged yesterday as I hadn't heard anything they said "Hello, I've taken a look and the supply has not come to Shell Energy, we took over Green and you're a Green Energy customer. Octopus Energy took over Green Energy so I would recommend to contact them" I'm with octopus for electricity and havent heard anything about this. I cant check on the supplier check site as it's down. Am I getting my green suppliers muddled up?

[Deleted User]

Not got all my stuff to hand, but I’m pretty sure that Green Energy is the one that went to Shell in September. Also known as green. And Green Supplier Ltd.

There was also Green Network, but according to Ofgem they went bust back in January, and went over to EDF.

I will get back to you later, if no one else has done in the interim. 

tommse

Thanks stuster. Supplier site is working now and does say its shell, but theyre saying it isnt and Ive heard nothing from them. Im at a loss   

[Deleted User]

Try Shell again, and hope you get someone different and a ‘better’ answer. Are you on Twitter?