Octopus Energy takes on Avro customers

MWT

alanwsg said:

BTW does anyone know the calculation Octopus use to turn gas units into Kwh?
I think it's called something like calorific value, can't seem to find it on their site anywhere.

Take a look at the bill, which you'll find in the 'My Bills' section and in your email a day or two after you supply the meter reading.

You'll see something like this in there:

Just below that will be a worked example for your own consumption as per the meter readings...

Max68

Still nothing here.  My credit shows on the Avro site but the September 11th statement is the last one  on there. Other than that I just get the "We're unable to retrieve your data at this time" comment.  On Octopus site nothing is showing bar meter readings I have put in and saying they are taking a D/D of £100 out on 2nd Dec.  I haven't paid anything since September because I cancelled Avro D/D and even though I set up one with Octopus they bizarrely didn't take it in October.  £180 credit with Avro so "hoping" that along with £100 D/D will cover "most" of it but not looking forward to the bill!  Not used as much gas as usual winters so far, relying on wearing thermals, a coat, and wrapping up in a throw along with the odd quick blast of a halogen heater! Feel like I'm living in the North Pole!

Armengar

my credit has come across. estimate of electricity was ok, the starting reading was the one I took in september.  Gas was also correct starting reading, estimate was a little low  Ive upped my dd to compensate.

youravinalarrrf

Please could someone who has received an Octopus statement just check the “For You” Calorific Value formula calculation that they’ve used with a calculator.

I have 2 examples on my statement for 31st October and both calculations are slightly out.

victor2

youravinalarrrf said:

Please could someone who has received an Octopus statement just check the “For You” Calorific Value formula calculation that they’ve used with a calculator.

I have 2 examples on my statement for 31st October and both calculations are slightly out.

It's a simple formula. Care to share it and show the discrepancy?

youravinalarrrf

For you:

13.2 × 1.02264 × 39.8† ÷ 3.6 = 148.7

For you:
121.8 × 1.02264 × 39.9† ÷ 3.6 = 1381.1

victor2

youravinalarrrf said:

For you:

13.2 × 1.02264 × 39.8† ÷ 3.6 = 148.7

For you:
121.8 × 1.02264 × 39.9† ÷ 3.6 = 1381.1

Bit curious, could it possibly be due to rounding the CV?

In the second one, a CV of 39.91697 gives that answer, but in the first one it would have to be 39.65672, which doesn't help explain the 39.8 shown.

youravinalarrrf

The † just says Average calorific value shown to one decimal place.

I've thrown the question back to them to explain..

wiseonesomeofthetime

Mine shows CV of 39.6 for the September portion and 39.5 for 01/10/2021 - 28/11/2021

Armengar

doesnt the value change?  External temperature changes would mean there is a volume discrepancy.