Octopus Energy takes on Avro customers

Mastanlem

Mastanlem said:

alw1971 said:

alanwsg said:

Just typed my meter readings in and it re-calculated my balance straight away and it is almost exactly in line with what I had worked out in advance.

But Oh my - that's a pretty penny for one week's cold weather. 
Obviously I knew it was coming, but quite a surprise when you actually see the first bill. I think many will be struggling to stay warm if we have a bad winter.

BTW does anyone know the calculation Octopus use to turn gas units into Kwh?
I think it's called something like calorific value, can't seem to find it on their site anywhere.

Was also surprised how my credit with Avro which when they went bust must have been over £120 is now down to £31 already 😟

My credit with Avro was £147.25. when I generated my bill which was from Sept 22nd to Nov 22nd my credit is £154.
We are a high usage family as there are 4 adults in the household and I don’t skimp on heating. 

Forgot to mention I made two payments of £190  to Octopus.

wild666

alanwsg said:

BTW does anyone know the calculation Octopus use to turn gas units into Kwh?
I think it's called something like calorific value, can't seem to find it on their site anywhere.

Multiply the figure between the two dates by 1.02264 then multiply by the CV, take the highest past CV on your bills reading as the present CV and divide by 3.6 this will get you close to your gas payment. One unit of gas is roughly 11.4 kWh of gas so a simple way is to multiply the figure between the two bills e.g., the difference between 1001 and 1021 gives 20 units or 228 kWh. Then you just multiply it by the kWh price 

wild666

K1977 said:

Reading a lot of comments from people saying they've now got their avro bill and credit transferred, nothing for me as of yet 😥

Same here, I was at least a week behind most people saying they had accounts set up and other stuff.

Fletch7

K1977 said:

Reading a lot of comments from people saying they've now got their avro bill and credit transferred, nothing for me as of yet 😥

Same here, but the latest blog post states that they produced 20k bills on Friday and hope to accelerate that. With 580k accounts to get through it's going to take a minute. At least we know that it is happening and being stuck in limbo is finally coming to an end.

ed1su

K1977 said:

Reading a lot of comments from people saying they've now got their avro bill and credit transferred, nothing for me as of yet 😥

same for me too. 

wild666

My Octopus account has just gone from £78 credit to £244.77 credit up £166.77. My credit with Avro was £171.20 I guess they've taken the bill for the last week before they went under from the £171. I have a .PDF under my bills in the Octopus account for September but when I click on it it says This XML file does not appear to have any style information associated with it. The document tree is shown below.. What gets me is that in the week before Octopus took over I have used no gas, well the number on the meter didn't change in that week, it was 1868 when they went under and 1868 when I gave a final reading on the 26th September, even so my final bill was only £4.70 about half of what I expected. 

Since the 26/9/21 I worked out I have used only £100 of electric and gas so my £48 monthly DD looks just about on target for the next 12 months the same as I paid Avro by overestimating my usage by 20%.

 

hubb

Anyone had a win on the Octopus wheel of fortune (or missfortune in my case winning nowt) ? For those that don't know, when you submit a meter reading every month they off a spin on the wheel (or 2 spins if duel fuel) to get potential money off your next bill. 

In these depressing times, it's going to be the only thing I will be looking forward to. 

youravinalarrrf

youravinalarrrf said:

katies_mum said:

I`ve just received our Avro credit onto our Octopus account, minus the amount of money owed to Avro for our last bill.

Has anyone had an email from Octopus saying...

``Thank you for submitting your meter readings. We'll run them through some of our validation tests and email you an up-to-date statement in the next 48 hours``

Just wondered as I have not submitted them any meter readings!

Yes I did for the meter readings I entered on 31st October. Still no statement produced. Queried with Octopus and was told they couldn't produce statements because they hadn't received the opening readings from Avro. The missing Avro meter readings appeared on my account a couple of days ago and still no statement for 31st October has been produced. Just awaiting a response to another email I sent asking them to produce the 31st October statement.

Had an email from Octopus confirming they had now produced my statement for the 31st October. A further email arrived 10 minutes later with the statement attached.

Everything looks OK except the Estimated Annual Usage figure for Electric looks to be out by quite a margin (around half what it normally is). I expected a change on the Estimated Annual Usage for Gas because Avro never automatically updated it each month as they should have done.

For anybody receiving an Octopus statement it's worth checking that the Estimated Annual Usage figure for Electricy they've used is in line with what Avro used on their final bill.

Mastanlem

youravinalarrrf said:

youravinalarrrf said:

katies_mum said:

I`ve just received our Avro credit onto our Octopus account, minus the amount of money owed to Avro for our last bill.

Has anyone had an email from Octopus saying...

``Thank you for submitting your meter readings. We'll run them through some of our validation tests and email you an up-to-date statement in the next 48 hours``

Just wondered as I have not submitted them any meter readings!

Yes I did for the meter readings I entered on 31st October. Still no statement produced. Queried with Octopus and was told they couldn't produce statements because they hadn't received the opening readings from Avro. The missing Avro meter readings appeared on my account a couple of days ago and still no statement for 31st October has been produced. Just awaiting a response to another email I sent asking them to produce the 31st October statement.

Had an email from Octopus confirming they had now produced my statement for the 31st October. A further email arrived 10 minutes later with the statement attached.

Everything looks OK except the Estimated Annual Usage figure for Electric looks to be out by quite a margin (around half what it normally is). I expected a change on the Estimated Annual Usage for Gas because Avro never automatically updated it each month as they should have done.

For anybody receiving an Octopus statement it's worth checking that the Estimated Annual Usage figure for Electricy they've used is in line with what Avro used on their final bill.

Hi, the estimate for electricity was wrong for me too. Although it’s not that important to me as I would work it out myself if needed.

youravinalarrrf

Mastanlem said:

Hi, the estimate for electricity was wrong for me too. Although it’s not that important to me as I would work it out myself if needed.

Thanks for posting and confirming that it's not just me.

The two main consequences of that one simple error are that the Estimated Annual Costs shown on the statement will also be incorrect and any quote you may request which uses your Estimated Annual Usage figures to calculate the quote will also be incorrect with the Electricity portion being roughly half what it should be giving a quotation looks/is far cheaper than it should be in reality.