Octopus Energy takes on Avro customers

rjmachin

Nothing on the OfGem website yet, but Octopus has confirmed that "Ofgem, the energy regulator, has asked Octopus Energy to step in and look after Avro's customers as the company have ceased trading"

https://octopus.energy/avro/

razord

Shame they didn't get green customers! I'd actually not mind being with them through the winter on the price cap!

razord

https://twitter.com/ofgem/status/1442099853572640768

https://www.ofgem.gov.uk/publications/avro-energy-customers-your-questions-new-supplier-octopus-energy

Official now!

oliverbrown

Don't cancel your Avro Direct Debits, say Octopus.

From https://octopus.energy/avro/ 

If you pay by Direct Debit please do not cancel it. This will continue as usual and be paid to Octopus and not Avro. You will need to pay for the energy you use, and if you cancel your direct debit, you may start to build up debt.

[Deleted User]

Good news for any ex Avro customers with SMETS2 meters.

[Deleted User]

https://octopus.energy/avro/

Advice for Octopus’ new customers. 

2010

oliverbrown said:

Don't cancel your Avro Direct Debits, say Octopus.

From https://octopus.energy/avro/ 

If you pay by Direct Debit please do not cancel it. This will continue as usual and be paid to Octopus and not Avro. You will need to pay for the energy you use, and if you cancel your direct debit, you may start to build up debt.

Well a lot of us have built up credit.

LippyDoodle

2010 said:

oliverbrown said:

Don't cancel your Avro Direct Debits, say Octopus.

From https://octopus.energy/avro/ 

If you pay by Direct Debit please do not cancel it. This will continue as usual and be paid to Octopus and not Avro. You will need to pay for the energy you use, and if you cancel your direct debit, you may start to build up debt.

Well a lot of us have built up credit.

This will apply to those being moved to other providers too. 

[Deleted User]

2010 said:

oliverbrown said:

Don't cancel your Avro Direct Debits, say Octopus.

From https://octopus.energy/avro/ 

If you pay by Direct Debit please do not cancel it. This will continue as usual and be paid to Octopus and not Avro. You will need to pay for the energy you use, and if you cancel your direct debit, you may start to build up debt.

Well a lot of us have built up credit.

The Octopus App allows you to adjust the monthly DD payment. I currently pay them £1 a month to reduce my balance: they did offer to repay it on demand. Bear in mind that your energy prices will be going up.

Curiousgirl1

2010 said:

Well a lot of us have built up credit.

Which is normal for this time of year & is protected but depending on the last time you were billed by Avro will depend on how much you actually have 

Consumerist

I cancelled my Avro DD which was due for payment a few days after they ceased trading. Octopus web site says it expects new accounts to be up and running in 14 days (really?) so by then a new DD should be set up and ready to go seamlessly.

I'll believe it when I see it. To set up 600,000 new accounts in 14 days seems to me to be a bit of a tall order - particularly after Avro.