Octopus Energy takes on Avro customers

deefadog

Hi all,

So on the Octopus website on the Electric meter reading page, it states the last reading was on the 23rd of each month. I always submit my reading s on the 1st of each month. and it's roughly 400 units less than my reading.

Does anyone else get this? (Gas is spot on btw)

Alnat1

Is the reading on the 23rd a smart reading?

J_forest

deefadog said:

Hi all,

So on the Octopus website on the Electric meter reading page, it states the last reading was on the 23rd of each month. I always submit my reading s on the 1st of each month. and it's roughly 400 units less than my reading.

Does anyone else get this? (Gas is spot on btw)

I guess the 23rd is your billing date that Octopus defaults for you. They generate the bills according to the smart readings on their end. 

I used to submit mine on the 1st of each month and then I have changed it to the 8th.  All my usages and fees showing on bills are as expected. If you wish to pay for what you used correctly,  I think you should submit your readings on the 23rd.

deefadog

Alnat1 said:

Is the reading on the 23rd a smart reading?

I assume so. I don't have the latest Smart meter though (I forget the type) The Smart reading must be over riding my reading as it comes later? 

youravinalarrrf

Send an email to hello@octopus.energy and ask them to change your billing calendar date to your preferred date (1st of each month).

If you have a smart meter once they've changed your billing calendar to your preferred date (1st of each month) you won't have to manually submit a meter reading again as it will be done automatically for you on the 1st of each month.

deefadog

youravinalarrrf said:

Send an email to hello@octopus.energy and ask them to change your billing calendar date to your preferred date (1st of each month).

If you have a smart meter once they've changed your billing calendar to your preferred date (1st of each month) you won't have to manually submit a meter reading again as it will be done automatically for you on the 1st of each month.

Thanks, yes that's a good point, I'll email them now! Cheers!

mikeyorkie10

This worked for me.... did it it a few months ago :-)

[Deleted User]

deefadog said:

Alnat1 said:

Is the reading on the 23rd a smart reading?

I assume so. I don't have the latest Smart meter though (I forget the type) The Smart reading must be over riding my reading as it comes later? 

If you have a smart meter, and the supplier is able to obtain meter readings from it, why are you submitting meter readings? It is easy to see whether smart meter readings are being used for billing as the meter reading is usually annotated with a ‘S’.

If your billing date is the 23rd, and you submit an actual meter reading on the 1st then, unless there is a smart meter reading, the supplier will produce an estimated bill based on the reading that you provided plus 22 days. 

The answer is simple. Either get your supplier to change your billing date to the day after you provide a meter reading, or you provide the meter reading the day before your billing date.

mikeyorkie10

I originally did what deefadog is doing when Octopus initially installed my SMETS2 meters and confused the billing cycle.  Octopus contacted me and told me about the facility for them to change the billing date to my desired date and all has been fine since.  The option to change the billing date should perhaps be available to us as end users?