Octopus Energy takes on Avro customers

MWT

youravinalarrrf said:

chrisw said:

I'm a bit unsure whether to submit further readings as I have a Smets1 meter which they don't appear to be accessing but I'll just bang some readings in at some point and it should be job done.

This might be worth reading https://octopus.energy/help-and-faqs/categories/meters/smart-meter

If your SMETS1 meter is made by Secure it will eventually start working. If it's made by another company it may never work as a smart meter until the mythical software upgrade happens to allow it.

Hardly mythical...

Over 6 million SMETS1 meters adopted so far, and about 10 million to go.

wrongplanet

chrisw said:

I have to say, I'm rather impressed. .

As am I - Avro credit transferred along with the two DD payments taken after 26 Sept before I cancelled it and set up one with Octopus.

I had no doubt it would all work out but expected the odd glitch. Well done all concerned.

2010

My credit showed on Octo yesterday and so I put in the latest readings.
Immediately the credit reduced as they took what was owed on the gas usage.
There is no bill yet but it shows the amount used and the payment taken.
Electricity unchanged and not assessed yet.
So far so good with Octo.

alw1971

Just sent a gas and electric reading in. My balance went from £219cr down to £78 which I expected after deducting usage etc. But just happened to go into old dashboard and it says £31.80? Wonder what the £47 difference is and which is the correct balance?

youravinalarrrf

What's the split of the £141 (£219-£78) between gas and electric?

My own opinion for whats it's worth but from what I've seen so far I would probably tend to believe what I see on the old dashboard over the new dashboard which to all intents and purposes appears to be an unfinished project.

Of course it might just be a simple case that both dashboards haven't caught up with each other.

When the statement is produced and available for download you will have your answer.

alw1971

youravinalarrrf said:

What's the split of the £141 (£219-£78) between gas and electric?

My own opinion for whats it's worth but from what I've seen so far I would probably tend to believe what I see on the old dashboard over the new dashboard which to all intents and purposes appears to be an unfinished project.

Of course it might just be a simple case that both dashboards haven't caught up with each other.

When the statement is produced and available for download you will have your answer.

My original balance with Avro was £109cr. I have continued to pay Avro and when my Octopus account was updated my credit was £219cr which won't have been correct entering the winter months. So after sending meter readings in it instantly reduced to £78 which I guessed had reduced because of Octopus usage (£141?) from when we changed over. This sounded plausible at this time of year and price increases to reduce from the original £109cr down to £78cr. I only noticed the old dashboard total while messing around on the account. 

youravinalarrrf

Have you got your final Avro bill?

alw1971

youravinalarrrf said:

Have you got your final Avro bill?

Your final Avro bill includes a credit of £219.32 that has been automatically transferred to your Octopus account. The good news is this means your Avro account is now closed, and your transfer to Octopus is now complete.

alw1971

The difference between the old and new dashboard is obviously the gas £45.29 that hasn't yet been applied on the new dashboard.

youravinalarrrf

alw1971 said:

The difference between the old and new dashboard is obviously the gas £45.29 that hasn't yet been applied on the new dashboard.

I would agree.