Octopus Energy takes on Avro customers

Vegastare

Well it is over 26 days ( accepting week ends in this) since Octopus approached my bank for DD to go though and still they have taken no payment, today I read on this thread that they have taken payments from others....I am so glad I cancelled the Avro DD the minute they ceased trading - I understand Octopus have taken on a bigger task and looks like more troublesome than they thought - but drawing a DD is a established task and yet they have this wrong......yep I am starting to worry.

mikeyorkie10

“ Vegastare” - I am due to make my first Octopus DD payment in 2 days time - according to an email from them - so we’ll see if it happens!

Mastanlem

mikeyorkie10 said:

“ Vegastare” - I am due to make my first Octopus DD payment in 2 days time - according to an email from them - so we’ll see if it happens!

My payment date is 21st f the month and they emailed me that they would  be collecting it on 22nd tomorrow. Having cancelled my dd with Avro on 22nd September, I was unable to set one up on octopus until 20th October so too late for 21st to be actioned. As they did not collect any money in Oct I made a one off payment for that month. I am however working out my bills on a monthly basis to keep a record of what I am using. I have worked out I should have a credit balance of approx £146, this will be used towards my Winter useage.

Vegastare

Mine was 12th and certainly not left my bank...yet they applied in Oct to my bank.

If it goes through for you can you tell me if it shows on your account dashboard!!

2010

mikeyorkie10 said:

“ Vegastare” - I am due to make my first Octopus DD payment in 2 days time - according to an email from them - so we’ll see if it happens!

When the email came through to say they would be taking the money on the arranged day, did the email also offer you the chance to alter the payment day by up to two weeks?

Personally I wouldn`t be too worried about Octopus failing to take the DD because you can always make a one off payment through your account anytime.

Curiousgirl1

ABN said:

janbeno said:

As much as we are frustrated by the length of time and setbacks. It will all be resolved in the end. We will all be paying far more but at least we have an energy supplier?

I was surprised to read this today:

https://www.theguardian.com/money/2021/nov/20/energy-suppliers-reject-new-customers-amid-crisis-in-market

I feel sorry for the poor people who are caught up in this.

Does that effect ppl moving house?

Can they transfer thier exsiting account? or dose the supplier currently supplying the new address have to take on the new owner?

This is  CNN only for people with a new gas/electricity supply wanting meters installed.
You need to register with a supplier & they arrange to fit the new meter, however the way things are at the moment, no one wants new customers therefore they can’t get their meter fitted. 

If you move house, you already have a supply so no issues. Some energy companies allow you to take your fixed deal over to the new house. 

Mastanlem

2010 said:

mikeyorkie10 said:

“ Vegastare” - I am due to make my first Octopus DD payment in 2 days time - according to an email from them - so we’ll see if it happens!

When the email came through to say they would be taking the money on the arranged day, did the email also offer you the chance to alter the payment day by up to two weeks?

Personally I wouldn`t be too worried about Octopus failing to take the DD because you can always make a one off payment through your account anytime.

The email I received did not mention altering the payment day by up to two weeks. Only said if I wanted to make alterations to the payments to do,it 5 working days before payment is due.

phillw

meinnit said:
Sorry I might be missing something here but what's the urgency in getting your credit?

I am missing a direct debit...

Mastanlem

Vegastare said:

Mine was 12th and certainly not left my bank...yet they applied in Oct to my bank.

If it goes through for you can you tell me if it shows on your account dashboard!!

My first payment to Octopus left my account today as they said it would. Not showing on my dashboard yet as they said it could take up to 4 days to clear and show on my account. Will update mse when it appears.

alanwsg

Mastanlem said:

Vegastare said:

Mine was 12th and certainly not left my bank...yet they applied in Oct to my bank.

If it goes through for you can you tell me if it shows on your account dashboard!!

My first payment to Octopus left my account today as they said it would. Not showing on my dashboard yet as they said it could take up to 4 days to clear and show on my account. Will update mse when it appears.

It shows as 'Pending' on the Octopus account page for a couple of days before it's added to your balance.