Octopus Energy takes on Avro customers

Consumerist

MalMonroe said:

Once commented, I rarely return to a thread . . .

So, pointless responding to your comments, then. Hardly great for any discussion.

polymaff

So, what are the odds of Octopus going bust before we see our Avro final bill or our outstanding credit balances?

MWT

polymaff said:

So, what are the odds of Octopus going bust before we see our Avro final bill or our outstanding credit balances?

Highly unlikely, they have been successfully attracting investment and so are in a different league from the businesses that have been failing recently.

This is just the most recent of those:

https://octopus.energy/blog/introducing-generation-investment-management/

bristolleedsfan

2010 said:

Maybe we should all request that we pay monthly by DD for what we actually use.

The more that change to variable direct debit, full payment about 10 days after bill is produced, no need to be in credit to some of these energy companies gets mentioned, the more people are aware of that option, it has also been mentioned on  E.on Next and EDF related threads

Consumerist

Well, I'm going to try a hybrid version of the same thing by leaving my DD as inherited from Avro and then making manual payments each month to make up the difference. Don't know if Octopus might object to that after a while but we'll see.

MWT

bristolleedsfan said:

2010 said:

Maybe we should all request that we pay monthly by DD for what we actually use.

The more that change to variable direct debit, full payment about 10 days after bill is produced, no need to be in credit to some of these energy companies gets mentioned, the more people are aware of that option, it has also been mentioned on  E.on Next and EDF related threads

The only risk is that the supplier is entitled to use a different cap as that comes under 'Standard Credit' not 'Other Payment Method', but they don't all do that...

bristolleedsfan

MWT said:

bristolleedsfan said:

2010 said:

Maybe we should all request that we pay monthly by DD for what we actually use.

The more that change to variable direct debit, full payment about 10 days after bill is produced, no need to be in credit to some of these energy companies gets mentioned, the more people are aware of that option, it has also been mentioned on  E.on Next and EDF related threads

The only risk is that the supplier is entitled to use a different cap as that comes under 'Standard Credit' not 'Other Payment Method', but they don't all do that...

I suspect as long as a direct debit is set up/remains set up  direct debit rates will apply, that is certainly the case with E.on Next,  "Yes so as along as the DD is set up you will get the discount, and yes once you let me know you have entered the DD details I can set up variable monthly for you so we take the full amount each month based on the readings you give"

Took 3 contacts to get outcome I was advised in first place  "Our system had not registered you as being on the Next Flex Direct Debit, but I am happy to switch you onto it, and make an adjustment so that the balance from the 3rd October onward is calculated to that tariff."Tariff Name Next Flex Product Type Variable Payment Method Direct Debit

Octopus as we know insist on direct debit being set up when signing up then is a case of contacting them if wish to change payment method/to variable direct debit pay on receipt of bill by direct debit

MWT

As I said , it is a risk and depend upon which supplier is involved, Octopus is one of the least likely to present any problems as they tend to be very accommodating when it comes to payment methods.

JackRaygun

Consumerist said:

Well, I'm going to try a hybrid version of the same thing by leaving my DD as inherited from Avro and then making manual payments each month to make up the difference. Don't know if Octopus might object to that after a while but we'll see.

I'm doing the very same thing, Once bitten twice shy, no way am I going to build up a credit of over £200 again for it to disappear for a few months or more.

K1977

meinnit said:

condoghost said:

Merlin139 said:

Latest on Official Avro Octopus Information page.

UPDATE FRIDAY 19TH NOVEMBER

We are still waiting for three final pieces to come into place to finalise the migration of accounts from Avro to Octopus so we can get all final bills generated for Avro customers, and any balances owing across to their Octopus Energy accounts. We are hoping that this will only take a few weeks more.

3. The company that runs Avro's billing system need to finish some changes to their process so that they can produce final bills separately from the transactions that occurred subsequent to Octopus taking over.

When an energy company goes into administration there are parallel regulated processes kicked off and one where the incoming supplier takes control from the administrator, whose job is to secure the failed company’s assets to protect the interest of creditors.

We’ve worked on 3 ‘supplier of last resort’ processes before - Iresa, Gen4u and GoEffortless. It is unusual for this (in our experience) to have taken so long, but each administrator is different and so has different processes they like to follow.

All a bit of a joke this "talk" of "this and that" coming together to "finalise the migration of accounts from Avro to Octopus".
Already two months. Seems the "last of the accounts" are those in CR like myself with the Administrator creaming hours of charges regardless knowing that they are first in the line to get paid and our credit balances are protected by "whatever".

I know my "final bill". I worked it out myself within a couple of days of 22 Sep when Avro Energy ceased to trade. It isn't "rocket science"!
And the issue for me is this - I have a PrtScrn from Avro Energy website CLEARLY stating "Statements Current Balance £241.25 as of 26/09/2021" but no access to download the "statement" and here I am - along with many others no doubt - still waiting for this information to appear on our Octopus Energy account so that we can request a refund. How long is THAT going to take?

No one should be left "in credit" with an energy supplier. It's not for their customers to be supporting their finances with "credit balances".

And Octopus Energy doesn't provide us with a means of contact to follow-up yet I'm pretty sure there will be no issue of them processing their DD on-time this month and every month regardless.

Meantime, Ofgem isn't interested - just another quasi-quango of friends of friends; Administrator Avro Energy isn't interested raking-up hourly rates that almost match monthly basic pension. And the governments just sit back ignoring the obvious manipulation of energy prices.
Comes across the same as with the Enron energy scandal. Watching the documentary "Enron The Smartest Guys in the Room" I can clearly see a similar manipulation is taking place here and now in 2021.

It's beyond belief to have tariffs almost double in less than 6-months and seeing no end to further rises come February 2022.

Sorry I might be missing something here but what's the urgency in getting your credit?

You won't get a bill from Octopus until the final bill from Avro is produced and your credit will also follow. You won't be out of pocket at any point

With regards to this, have you or do you personally know someone who has actually got their credit back? I've looked on loads of threads and cant find anything of anyone stating that they ever got their credit back from a failed supplier