Octopus Energy takes on Avro customers

Grizzlebeard

MikeBzz said:

oliverbrown said:

Outfox have six weeks after switchover date to produce a final bill, and 10 working days after that to refund any credit. Before that, there's nothing that can be done.

Thankyou.  My concern is that I'm going to fall down a gap if Outfox cease trading before they have refunded me.  If I were switching directly from them to Octopus then Octopus would be obliged to honour my credit with Outfox, but because I went partially via Avro then as far as I can tell I have no protection.

Every consumers credit is protected no matter how complicated their situation.

You will not fall down a gap (Foxhole?) and the only question is how long it will take to get your credit acknowledged.

But because the market and all Suppliers are in complete turmoil I fear this may take much longer than the normal rules would dictate.

MikeBzz

Thankyou @oliverbrown and @Grizzlebeard, that makes me feel a bit less nervous!

oliverbrown

MikeBzz said:

Thankyou @oliverbrown and @Grizzlebeard, that makes me feel a bit less nervous!

No problem. You should have had a final bill from Outfox by now though, chase them up.

MikeBzz

oliverbrown said:

No problem. You should have had a final bill from Outfox by now though, chase them up.

I think this is where the Foxhole might be coming into play.  It's up to Octopus to issue final Avro bills for Avro customers, but I'm in the situation where my switch to Avro started but didn't complete.  Maybe that means that Outfox haven't been asked by Avro to produce a final bill, and Avro have been asked by Octopus to produce a final bill but can't because the switch to them didn't complete.  I have asked Outfox for a partial refund pending the final bill - I will also chase them up regarding the issuing of the final bill.

gt94sss2

MikeBzz said:
 It's up to Octopus to issue final Avro bills for Avro customers

It's Avro's administrators duty to produce final bills for Avro customers.

oliverbrown

MikeBzz said:

Maybe that means that Outfox haven't been asked by Avro to produce a final bill, and Avro have been asked by Octopus to produce a final bill but can't because the switch to them didn't complete.

My understanding is that Outfox must produce a final bill within six weeks of the switchover date regardless of whether the company you move to collapses. If the closing/opening reading does not come from Avro they will use "industry figures".

Happy for others to input/correct me on this.

victor2

Could be worse - bulb is now going into "special administration", run by Ofgem. How smoothly can that possibly go?! 

2010

victor2 said:

Could be worse - bulb is now going into "special administration", run by Ofgem. How smoothly can that possibly go?! 

Anything run by Ofgem will be a disaster.
Bulb has 1.7 million customers to sort out.
Seems we got off lightly getting Octopus.

MalMonroe

I am not confident about Octopus either.

I moved to them just over a year ago and last week I received an email saying that my monthly payment should be upped yet again.

And also, because they estimated that I'm underpaying by £212 per year I should make a one-off payment of that amount now, as well as increase my monthly payments by £50. Just in case. 

Yes I know there's a difference between my monthly dd payment and what we actually use in this tiny two bed flat but they want me to deposit over 200 squids into their bank account for no particular reason. I wrote back and said I'd pay for what I used on a monthly basis, thanks, as I have been doing for the past 13 months but I wouldn't be paying any lump sum into their account. 

I'd rather deposit that in my own savings account, which is what I've actually done. (Just in case.)

No mention of that was made in their reply to me which just accepted what I'd said.

But it's quite worrying because I assume that they are writing to all their customers asking for lump sums to be deposited - on an arbitrary basis. Not only worrying because people who cannot afford it may actually do that but it's also worrying as to why they are asking people to do it. Are they on the verge?

I'm concerned that they may just go under. But maybe it'll be a good thing? We'll eventually all be back with British Gas, nationalised, like it used to be in the 'good ol' days'. Not cheap, but steady.

2010

Maybe we should all request that we pay monthly by DD for what we actually use.