Octopus Energy takes on Avro customers

wild666

djp64 said:

Max68 said:

Anyone find that electricity usage is behaving oddly since being with Octopus? My usage is extremely different week to week even though I am doing the same things!!

Max68 - are you taking the usage from the meter or the smart meter in home display.  For the latter my usage is behaving very oddly - between 25 and 40 KWH per day but the actual usage when I read the meter is more in line with normal

My smart meter is now doing 30 minute readings for my usage. the average usage since Octopus took over on the 26/9/21 is 5 kWh per day with the highest use of 7.52 kWh on the 14/11/21 and the lowest of 2.52 kWh on the 17/11/21. I have 4 readings over 6 kWh between the 26/10/21, when I went to 30 minute readings, and the 18/11/21 but I expected these as I do washing and drying clothes on these days. 
If I suddenly got a very high reading on the electric I would query it as most days I use no more than 3.6 kWh. The gas I would really kick off at as I use around 15 kWh per week unless the daughter turns the heating on, that is for the combi boiler heating water, when the daughter leaves I normally check the heating is off as she puts it on saying she is cold. 

wild666

westv said:

Are Avro DDs still being taken?

Not mine I cancelled it on 12/10/21 two days after the DD went out 

Merlin139

Latest on Official Avro Octopus Information page.

UPDATE FRIDAY 19TH NOVEMBER

We are still waiting for three final pieces to come into place to finalise the migration of accounts from Avro to Octopus so we can get all final bills generated for Avro customers, and any balances owing across to their Octopus Energy accounts. We are hoping that this will only take a few weeks more.

To give a little more detail, as we appreciate that it has been nearly two months now since we first contacted all Avro customers to let them know they were being moved to Octopus Energy under the supplier of last resort process. The three elements are:

1. Agreement about treatment of the monies collected in the period between Octopus being appointed as Supplier of Last Resort and the Administrator being appointed by the Courts.
2. Agreement for Octopus to take over the outstanding debts in preference to the Administrator passing it to debt collection agencies
3. The company that runs Avro's billing system need to finish some changes to their process so that they can produce final bills separately from the transactions that occurred subsequent to Octopus taking over.

When an energy company goes into administration there are parallel regulated processes kicked off - one where energy customers are protected by Ofgem (so energy supply guaranteed, credit balances protected and accounts transitioned to the new supplier), and one where the incoming supplier takes control from the administrator, whose job is to secure the failed company’s assets to protect the interest of creditors.

This is a complex process to navigate to balance the, sometimes, conflicting interests amid two different legal and regulatory frameworks. Whilst we were incredibly quick in doing everything in our power to handle - emailing all customers within 24 hours of taking over responsibility for them, setting up all accounts with us within 24 hours, keeping customers regularly updated - we are not in control of the conversations with the administrator. We’ve worked on 3 ‘supplier of last resort’ processes before - Iresa, Gen4u and GoEffortless. It is unusual for this (in our experience) to have taken so long, but each administrator is different and so has different processes they like to follow.

condoghost

Merlin139 said:

Latest on Official Avro Octopus Information page.

UPDATE FRIDAY 19TH NOVEMBER

We are still waiting for three final pieces to come into place to finalise the migration of accounts from Avro to Octopus so we can get all final bills generated for Avro customers, and any balances owing across to their Octopus Energy accounts. We are hoping that this will only take a few weeks more.

3. The company that runs Avro's billing system need to finish some changes to their process so that they can produce final bills separately from the transactions that occurred subsequent to Octopus taking over.

When an energy company goes into administration there are parallel regulated processes kicked off and one where the incoming supplier takes control from the administrator, whose job is to secure the failed company’s assets to protect the interest of creditors.

We’ve worked on 3 ‘supplier of last resort’ processes before - Iresa, Gen4u and GoEffortless. It is unusual for this (in our experience) to have taken so long, but each administrator is different and so has different processes they like to follow.

All a bit of a joke this "talk" of "this and that" coming together to "finalise the migration of accounts from Avro to Octopus".
Already two months. Seems the "last of the accounts" are those in CR like myself with the Administrator creaming hours of charges regardless knowing that they are first in the line to get paid and our credit balances are protected by "whatever".

I know my "final bill". I worked it out myself within a couple of days of 22 Sep when Avro Energy ceased to trade. It isn't "rocket science"!
And the issue for me is this - I have a PrtScrn from Avro Energy website CLEARLY stating "Statements Current Balance £241.25 as of 26/09/2021" but no access to download the "statement" and here I am - along with many others no doubt - still waiting for this information to appear on our Octopus Energy account so that we can request a refund. How long is THAT going to take?

No one should be left "in credit" with an energy supplier. It's not for their customers to be supporting their finances with "credit balances".

And Octopus Energy doesn't provide us with a means of contact to follow-up yet I'm pretty sure there will be no issue of them processing their DD on-time this month and every month regardless.

Meantime, Ofgem isn't interested - just another quasi-quango of friends of friends; Administrator Avro Energy isn't interested raking-up hourly rates that almost match monthly basic pension. And the governments just sit back ignoring the obvious manipulation of energy prices.
Comes across the same as with the Enron energy scandal. Watching the documentary "Enron The Smartest Guys in the Room" I can clearly see a similar manipulation is taking place here and now in 2021.

It's beyond belief to have tariffs almost double in less than 6-months and seeing no end to further rises come February 2022.

meinnit

condoghost said:

Merlin139 said:

Latest on Official Avro Octopus Information page.

UPDATE FRIDAY 19TH NOVEMBER

We are still waiting for three final pieces to come into place to finalise the migration of accounts from Avro to Octopus so we can get all final bills generated for Avro customers, and any balances owing across to their Octopus Energy accounts. We are hoping that this will only take a few weeks more.

3. The company that runs Avro's billing system need to finish some changes to their process so that they can produce final bills separately from the transactions that occurred subsequent to Octopus taking over.

When an energy company goes into administration there are parallel regulated processes kicked off and one where the incoming supplier takes control from the administrator, whose job is to secure the failed company’s assets to protect the interest of creditors.

We’ve worked on 3 ‘supplier of last resort’ processes before - Iresa, Gen4u and GoEffortless. It is unusual for this (in our experience) to have taken so long, but each administrator is different and so has different processes they like to follow.

All a bit of a joke this "talk" of "this and that" coming together to "finalise the migration of accounts from Avro to Octopus".
Already two months. Seems the "last of the accounts" are those in CR like myself with the Administrator creaming hours of charges regardless knowing that they are first in the line to get paid and our credit balances are protected by "whatever".

I know my "final bill". I worked it out myself within a couple of days of 22 Sep when Avro Energy ceased to trade. It isn't "rocket science"!
And the issue for me is this - I have a PrtScrn from Avro Energy website CLEARLY stating "Statements Current Balance £241.25 as of 26/09/2021" but no access to download the "statement" and here I am - along with many others no doubt - still waiting for this information to appear on our Octopus Energy account so that we can request a refund. How long is THAT going to take?

No one should be left "in credit" with an energy supplier. It's not for their customers to be supporting their finances with "credit balances".

And Octopus Energy doesn't provide us with a means of contact to follow-up yet I'm pretty sure there will be no issue of them processing their DD on-time this month and every month regardless.

Meantime, Ofgem isn't interested - just another quasi-quango of friends of friends; Administrator Avro Energy isn't interested raking-up hourly rates that almost match monthly basic pension. And the governments just sit back ignoring the obvious manipulation of energy prices.
Comes across the same as with the Enron energy scandal. Watching the documentary "Enron The Smartest Guys in the Room" I can clearly see a similar manipulation is taking place here and now in 2021.

It's beyond belief to have tariffs almost double in less than 6-months and seeing no end to further rises come February 2022.

Sorry I might be missing something here but what's the urgency in getting your credit?

You won't get a bill from Octopus until the final bill from Avro is produced and your credit will also follow. You won't be out of pocket at any point

janbeno

As much as we are frustrated by the length of time and setbacks. It will all be resolved in the end. We will all be paying far more but at least we have an energy supplier?

I was surprised to read this today:

https://www.theguardian.com/money/2021/nov/20/energy-suppliers-reject-new-customers-amid-crisis-in-market

I feel sorry for the poor people who are caught up in this.

Consumerist

Frustrated? Not me.

When Octopus gives the necessary info, I'll give them the necessary meter readings and cash to balance my account.

I really couldn't give a ... !

polymaff

janbeno said:

I was surprised to read this today:

Predicted on MSE Forums over a month ago...

ABN

janbeno said:

As much as we are frustrated by the length of time and setbacks. It will all be resolved in the end. We will all be paying far more but at least we have an energy supplier?

I was surprised to read this today:

https://www.theguardian.com/money/2021/nov/20/energy-suppliers-reject-new-customers-amid-crisis-in-market

I feel sorry for the poor people who are caught up in this.

Does that effect ppl moving house?

Can they transfer thier exsiting account? or dose the supplier currently supplying the new address have to take on the new owner?

Consumerist

ABN said:

Does that effect ppl moving house?

Can they transfer thier exsiting account? or dose the supplier currently supplying the new address have to take on the new owner?

As I understand it, the existing supplier to the property puts you on a deemed tariff until you switch.