Octopus Energy takes on Avro customers

MWT

meinnit said:

We’ve worked on 3 ‘supplier of last resort’ processes before - Iresa, Gen4u and GoEffortless. It is unusual for this (in our experience) to have taken so long, but each administrator is different and so has different processes they like to follow.

I see they're having another dig at the administrators 

I'd say it was justified since they are paying the costs of keeping the staff on to do the work...

From the details of the agreement, they set a period of up to three months for that expense and it certainly feels like the administrators are going to use all of that 3 months if they can...

dbks

"We are still waiting for three final pieces to come into place to finalise the migration of accounts from Avro to Octopus so we can get all final bills generated for Avro customers, and any balances owing across to their Octopus Energy accounts. We are hoping that this will only take a few weeks more."

As I posted previously in this thread, Octopus don't expect this will happen until at least the new year, which could be said to be in "a few weeks"

dbks

"Whilst we were incredibly quick in doing everything in our power to handle - emailing all customers within 24 hours of taking over responsibility for them, setting up all accounts with us within 24 hours, keeping customers regularly updated..."

emailing all customers within 24 hours of taking over responsibility for them? - NOT true

setting up all accounts with us within 24 hours? - NOT true

keeping customers regularly updated? - NOT true, unless they simply mean the updates on their website, the accuracy of which is now looking rather suspect.

keithgawler

MWT said:

meinnit said:

We’ve worked on 3 ‘supplier of last resort’ processes before - Iresa, Gen4u and GoEffortless. It is unusual for this (in our experience) to have taken so long, but each administrator is different and so has different processes they like to follow.

I see they're having another dig at the administrators 

I'd say it was justified since they are paying the costs of keeping the staff on to do the work...

From the details of the agreement, they set a period of up to three months for that expense and it certainly feels like the administrators are going to use all of that 3 months if they can...

I suspect the administrators might be out of their depth - not the "household names" we usually see in such situations. Despite Octopus FAQ saying there will be no double direct debits, I had another debit from Avro a couple of days ago. Clearly Octopus and the administrators are not that well joined up, but all we can do is sit back and wait for the dust to settle.

MWT

keithgawler said:

I had another debit from Avro a couple of days ago. Clearly Octopus and the administrators are not that well joined up, but all we can do is sit back and wait for the dust to settle.

Cancel the Avro DD, it serves no purpose at this point, especially as the administrators have shown they are not moving as quickly as it normal in these matters.

keithgawler said:

I suspect the administrators might be out of their depth - not the "household names" we usually see in such situations.

They are the firm that Avro engaged to assist them with seeking investment and then converted them into their administrators when that process failed.

In some respects that is not a bad thing as their charges while still high are not as bad as they could be...

dbks

keithgawler said:

MWT said:

meinnit said:

We’ve worked on 3 ‘supplier of last resort’ processes before - Iresa, Gen4u and GoEffortless. It is unusual for this (in our experience) to have taken so long, but each administrator is different and so has different processes they like to follow.

I see they're having another dig at the administrators 

I'd say it was justified since they are paying the costs of keeping the staff on to do the work...

From the details of the agreement, they set a period of up to three months for that expense and it certainly feels like the administrators are going to use all of that 3 months if they can...

I suspect the administrators might be out of their depth - not the "household names" we usually see in such situations. Despite Octopus FAQ saying there will be no double direct debits, I had another debit from Avro a couple of days ago. Clearly Octopus and the administrators are not that well joined up, but all we can do is sit back and wait for the dust to settle.

The big question is, did you follow the advice of Octopus as per their FAQ's?
e.g. did you set up a DDI with Octopus yourself?
Does your bank have 2 active DDIs showing currently? i.e. one for Avro and one for Octopus. If so, how has that occurred?

Should I cancel my Direct Debit?

×

No. If you have an active Direct Debit already set up with Avro, this will soon be moved across to Octopus Energy so any future payments will be directed to us, and you don't need to set up a new DD.

youravinalarrrf

There's no wonder Avro's administrators are in no rush to get the job done quickly and are deliberately dragging their feet. There's absolutely no incentive for them to do so. The hourly rates they're charging are eye watering and so far they're doing very nicely thank you!

Please see Section 4.1.1 of this document https://find-and-update.company-information.service.gov.uk/company/09174794/filing-history/MzMxNTY1NzY5NGFkaXF6a2N4/document?format=pdf&download=0

The key timescale for the completion of the TSA (Transfer Services Agreement) is 3 months from the 5th October 2021 when it was executed. That takes us to the 5th January 2022 for the expected completion of transfers.

oliverbrown

One grand an hour and he still can't sort out my final bill. 🤷‍♂️

2010

The minute I heard Avro had gone under, I cancelled my DD.
Common sense would dictate, that`s what you do.
Why would you go on paying someone who has gone bust leaving millions of debt.

Administrators are charging fat fees and dragging it out.
No surprise there then.

Ofgem are f*cking useless.
No surprise there then.

When it`s all sorted out (5th Jan. or whenever) our credit, which is the responsibility of Octopus will eventually show up in our accounts.
Whether it will be the correct amount is anyone`s guess.

Enjoy Christmas and New Year.

wild666

wakeupalarm said:

I think items 1 and 3 demonstrate that Direct Debits should be cancelled as soon as possible when a supplier ceases trading and a new DD set up with the new SOLR supplier.

The fact that they are still discussing how to treat customers monies after Avro Energy ceased trading is worrying for anyone who has had DD payments taken by Avro.

In future if any energy company ceases trading I'm cancelling the DD straight away as others did and ignoring the advice from the energy company to leave them in place.

As I will do Avro took a DD on the 10/10/21 and I set up the octopus one on 12/10/21, same amount, £48, and cancelled the Avro DD so far one DD to Octopus and a £30 one off payment as I had used £75 up to the date I did the one off payment. 
As I have a smart meter I hope my final Avro bill isn't more than £10 as the kWh used had increased by 30 and the gas had increased by less than one unit so less than 11 kWh maybe only 5 or 6 kWh maybe £8 since my last bill on the 19/9/21.