Octopus Energy takes on Avro customers

youravinalarrrf

The readings requested by Octopus on the 26th September were provided on a special Avro link Octopus provided in their email. The readings we all gave were actually sent to Avro's administrators not to Octopus. Octopus have no idea what those readings were.

bristolleedsfan

youravinalarrrf said:

The readings requested by Octopus on the 26th September were provided on a special Avro link Octopus provided in their email. The readings we all gave were actually sent to Avro's administrators not to Octopus. Octopus have no idea what those readings were.

I thought all meter readings submitted get automatically recorded on national database, Igloo who ceased trading on 29 September, a week later  than Avro are using the same administrators, SOLR.  E.on Next had 4th October meter reading recorded on my account before my account was fully setup/switched to them albeit stated to be an E reading

2010

The readings sent through the Octopus link to Avro`s administrators on 26th Sept. will still have to go to be independently varified before the admins. can produce a final bill.

This, with 580,000 customers will take time.
In a normal switch you don`t get a final bill for about 6/8 weeks.

rogerc446

For anyone who's interested information from the administrators (47 page document) regarding Avro is available on the companies house website
https://find-and-update.company-information.service.gov.uk/company/09174794/filing-history

littlemissbossy

rogerc446 said:

For anyone who's interested information from the administrators (47 page document) regarding Avro is available on the companies house website
https://find-and-update.company-information.service.gov.uk/company/09174794/filing-history

Thanks for that, very interesting.

youravinalarrrf

Today's Octopus update for ex Avro customers

oliverbrown

And to think Octopus were hopeful, on 5 October, of starting to transfer credit balances within a week!

wakeupalarm

I think items 1 and 3 demonstrate that Direct Debits should be cancelled as soon as possible when a supplier ceases trading and a new DD set up with the new SOLR supplier.

The fact that they are still discussing how to treat customers monies after Avro Energy ceased trading is worrying for anyone who has had DD payments taken by Avro.

In future if any energy company ceases trading I'm cancelling the DD straight away as others did and ignoring the advice from the energy company to leave them in place.

oliverbrown

wakeupalarm said:

The fact that they are still discussing how to treat customers monies after Avro Energy ceased trading is worrying for anyone who has had DD payments taken by Avro.

I fully agree with this, the fact there's any question of what happens to payments made to Avro post-collapse is concerning, especially as Octopus urged customers NOT to cancel Avro DD's.

oliverbrown

And we've also heard multiple reports of people being refused direct debit refunds made to failed energy suppliers. It's all starting to stink a bit.