Octopus Energy takes on Avro customers

Consumerist

deefadog said:

Yes exactly the same for me. If i knew the exact date of the switch over, then i could calculate what my bill will be, which is frustrating, but just wait it it out i guess

If you submitted meter readings around the 26th September then you can use those readings to get a pretty good idea of where you stand. That was the switch-over date for billing purposes.

dbks

dbks said:

...
As I understand it, Octopus are saying they have received no financial information about any Avro accounts, so Octopus cannot update current customers accounts with such balance detail either.

oliverbrown said:

Yesterday's Octopus update was a little too critical for someone's taste.

we are sadly still waiting for Avro's administrators to totally finalise the process

is now

we are waiting for the finalisation of the process

So there has been no further updates in over a week now from Octopus.

But I've just had sight of a private communication from Octopus to a former Avro customer.  The customer was informed by Octopus that they are now expecting it to be into the New Year before they get the financial information from Avro.

I cannot verify the accuracy of the content, but it does seem much more aligned to the usualy SoLR timing, as opposed to the rather optimistic reports coming out of Octopus originally.

2010

I don`t blame Octopus for the delay in producing bills because of the Avro administrators dragging their heels.
I would imagine they are as frustrated as we are and just want to get on with it so their customers know where they stand.

The fees these admins. will be charging, the longer it takes the fatter the fee.
So no incentive for them to hurry things up.

Consumerist

On an encouraging note, I received an email notice today confirming my first DD date and amount.

Sadly, their feedback system failed to send my feedback from the email.

alanwsg

Consumerist said:

On an encouraging note, I received an email notice today confirming my first DD date and amount.

Sadly, their feedback system failed to send my feedback from the email.

My first DD to Octopus was taken a few days ago.
It was taken on the date they said and was for £200 -  the amount I set it to.
It showed as a 'pending payment' for a couple of days but now my account balance is £200 in credit.

Vegastare

What really concerns me is the gas and elec reading Octopus asked for around 28th Sept does not show on the Octopus account set up.  If you scoot down the page they are asking for reading, I am reluctant to give as my previous Sept reading is missing.
The payment set up for Octopus is also not showing just says your monthly payment is xxx on 12th Month....so here we are on 18th Nov and I am showing a big fat 0. 

I can't see pending...after 8 days it should show  - so on to bank now

youravinalarrrf

Vegastare said:

What really concerns me is the gas and elec reading Octopus asked for around 28th Sept does not show on the Octopus account set up.  If you scoot down the page they are asking for reading, I am reluctant to give as my previous Sept reading is missing.
The payment set up for Octopus is also not showing just says your monthly payment is xxx on 12th Month....so here we are on 18th Nov and I am showing a big fat 0. 

I can't see pending...after 8 days it should show  - so on to bank now

The gas and electricity meter readings Octopus requested on 28th September was via a special link to Avro's system not Octopus's system. Unbelievably the Avro administrators have not yet provided these meter readings to Octopus.

The direct debit takes 10 working days to be setup and for the collections to become active. It's possible the first collection may have been missed if the first collection fell within that 10 working day window? 

oliverbrown

I just see "You are paying a variable amount depending on your usage". Presumably this is because Avro have yet to tell Octopus what my Avro DD was set up at.

Consumerist

oliverbrown said:

I just see "You are paying a variable amount depending on your usage". Presumably this is because Avro have yet to tell Octopus what my Avro DD was set up at.

You should see the DD amount and date inherited from Avro.

heatherw_01

I still see nothing on my account.

They didn't transfer the gas over and no one told me but i've been paying for both and still am....
They won't sort ours right now even though there is many issues.

Both Octopus and my old company told me I had switched but that was a lie as they didn't even request to move the gas!!

So I am paying my old company tons for gas only due to this mess.

I am chronically ill and disabled and this is massive stress. Really hell for me.