Octopus Energy takes on Avro customers

Consumerist

That seems to be the only sure way to minimise your credit balance throughout the year. Good to know the option is available.

MWT

Consumerist said:

That will be the mechanism they will use to make sure you accumulate huge credit balances from April, just like the rest of them.

That hasn't been the experience of customers who have been with Octopus for a while.

I can well imagine that until everything has been properly transferred from Avro there may well be some limits on the adjustment of the DD, but I'd be surprised if it remains that way after everything is set up and has been working for a few months.

bristolleedsfan

Anybody who does not wish to pay by monthly direct debit in advance, I would suggest contacting Octopus stating how wish to pay and see what they say, I have not seen any tariffs or anything said anywhere to suggest different rates via other methods, just that someone signing up has to set up a direct debit as part of sign up process and then contact Octopus asking for change in payment method. https://octopus.energy/help-and-faqs/categories/all/what-payment-methods-do-you-offer/

Consumerist

Obvious but sound advice, I would say.

wakeupalarm

https://theenergyst.com/ofgem-to-consult-in-november-on-price-cap-reform/

The above article includes this snipit.

"Loss-making tariffs must continue to be honoured, Brearley states, including by suppliers who take on customers from bankrupt firms."
Jonathan Brearley Chief Executive OFGEM

Does this mean that Octopus Energy should have kept us on our Avro Energy tariff rates?

Consumerist

. . . even if it's a loss-making tariff.

deefadog

xlnc99 said:

when is everyone submitting their readings to OCT?

i have one history reading and that is 5th November. I did one in Oct/Sep but its not showing on their site. When are we meant to submit readings for them - does anyone know?

I had my first contact from octopus (From Gregg) about moving from Avro on the 26th of September, nothing has been moved over yet for me Just wait i guess??

Consumerist

deefadog said:

I had my first contact from octopus (From Gregg) about moving from Avro on the 26th of September, nothing has been moved over yet for me Just wait i guess??

My personal details and meter numbers are showing on my Octopus account but little else. Octopus seem to think Avro will issue final statements in the next couple of weeks but I wouldn't hold my breath.

No worries.

deefadog

Consumerist said:

deefadog said:

I had my first contact from octopus (From Gregg) about moving from Avro on the 26th of September, nothing has been moved over yet for me Just wait i guess??

My personal details and meter numbers are showing on my Octopus account but little else. Octopus seem to think Avro will issue final statements in the next couple of weeks but I wouldn't hold my breath.

No worries.

Yes exactly the same for me. If i knew the exact date of the switch over, then i could calculate what my bill will be, which is frustrating, but just wait it it out i guess

victor2

deefadog said:

Consumerist said:

deefadog said:

I had my first contact from octopus (From Gregg) about moving from Avro on the 26th of September, nothing has been moved over yet for me Just wait i guess??

My personal details and meter numbers are showing on my Octopus account but little else. Octopus seem to think Avro will issue final statements in the next couple of weeks but I wouldn't hold my breath.

No worries.

Yes exactly the same for me. If i knew the exact date of the switch over, then i could calculate what my bill will be, which is frustrating, but just wait it it out i guess

You'll need to know the meter readings used for the final bill as well as the date. I don't know if the "independent body" that normally checks (and often adjusts) the final readings for a normal switch will be involved. If so, they've got over half a million accounts to review!