Octopus Energy takes on Avro customers

QrizB

K1977 said:

meinnit said:

Sorry I might be missing something here but what's the urgency in getting your credit?
You won't get a bill from Octopus until the final bill from Avro is produced and your credit will also follow. You won't be out of pocket at any point

With regards to this, have you or do you personally know someone who has actually got their credit back? I've looked on loads of threads and cant find anything of anyone stating that they ever got their credit back from a failed supplier

Are you referring to people who have switched away, or to people who have stayed with the SoLR?

If the latter, I was with GNE which failed in January. My payments to GNE were all transferred to EDF (the SoLR) and accounted for on my bill. You can see my bill on page 50-ish of the GNE thread with all the details.

There were several others in that thread who were also happy with the handling of their credit (although I think there arer one or two forumites still chasing EDF).

It did take until May, more than 3 months after GNE failed, so it's still early to be expecting anything from Avro/Octopus.

K1977

QrizB said:

K1977 said:

meinnit said:

Sorry I might be missing something here but what's the urgency in getting your credit?
You won't get a bill from Octopus until the final bill from Avro is produced and your credit will also follow. You won't be out of pocket at any point

With regards to this, have you or do you personally know someone who has actually got their credit back? I've looked on loads of threads and cant find anything of anyone stating that they ever got their credit back from a failed supplier

Are you referring to people who have switched away, or to people who have stayed with the SoLR?

If the latter, I was with GNE which failed in January. My payments to GNE were all transferred to EDF (the SoLR) and accounted for on my bill. You can see my bill on page 50-ish of the GNE thread with all the details.

There were several others in that thread who were also happy with the handling of their credit (although I think there arer one or two forumites still chasing EDF).

It did take until May, more than 3 months after GNE failed, so it's still early to be expecting anything from Avro/Octopus.

Yes I was referring to people who have stayed with the SOLR, thanks for clarify that for me, I now feel a little less anxious now knowing that people do actually get their credit back eventually

chrisw

I had a £200 credit with Avro but I'm not expecting to get that back as a lump sum. I've missed one DD with Octopus but paid one recently so when they finally get the meter readings  and bill me for the energy used, I will probably owe them quite a bit. 

I'm presuming that the £200 will just be added to my Octopus account balance and as that will probably be in debit, most of it will go towards the cost of energy used so far. From then on, I'll adjust future DDs accordingly.

wild666

chrisw said:

I had a £200 credit with Avro but I'm not expecting to get that back as a lump sum. I've missed one DD with Octopus but paid one recently so when they finally get the meter readings  and bill me for the energy used, I will probably owe them quite a bit. 

I'm presuming that the £200 will just be added to my Octopus account balance and as that will probably be in debit, most of it will go towards the cost of energy used so far. From then on, I'll adjust future DDs accordingly.

You can work out your usage and see how much electric and gas you have used since the 26/9/21 this will give the total usage in the 59 days, 26/9/21 to 24/11/21 since Octopus took over, then deduct the DD payment(s) made to Octopus and pay an additional payment. 
In my case I've paid Octopus 1 DD and one additional payment and my balance is a debt of under £14. £171 is the credit I had with Avro so I might lower the DD after the credit is paid into my Octopus account.

My Avro account was worked out on 2400 kWh per year, 200 kWh per month and I now use a little over half of that amount per month.

mikeyorkie10

Well.... my first DD has been taken by Octopus as warned about by email.  I upped the DD amount after doing my own calcs based on the new tarriff rates, made one manual payment to compensate for the missed DD in the changeover.  So we'll see how that all works out when any balance finally arrives from Avro!. Fingers crossed :-)

victor2

You can get a pretty close estimate to what you will actually be billed by using your readings provided for the close of Avro and opening of the account with Octopus along with current readings, then calculating the cost on the Avro tariff and the cost on the Octopus tariff. But that does assume the readings provided will be used. In normal switches, the mysterious "independent" body reviews, and often changes, the closing/opening readings, which will affect the billings, but only by a small amount, as it can change the kWh billed on the Avro and Octopus tariffs. Anybody know if this body is also used in the SoLR process? The CV used in the gas kWh calculation will be unknown for most people too, but changes to that that typically only makes less than a pound difference to the monthly cost of gas used.

westv

Just had latest Avro payment taken from my account.

Lord_Gay

I see that 2 days ago (22nd) I had two DDs go out of my current account. One to AVRO and one to OCTOPUS - so I am paying twice.

MWT

westv said:

Just had latest Avro payment taken from my account.

Lord_Gay said:

I see that 2 days ago (22nd) I had two DDs go out of my current account. One to AVRO and one to OCTOPUS - so I am paying twice.

Time to cancel those Avro DD's I'd say...

Consumerist

Thankfully, you should get the Avro DD payments back - eventually. But cancelling those Avro DDs will avoid making double energy payments in future.