Octopus Energy takes on Avro customers

[Deleted User]

Grizzlebeard said:

half_empty said:

My rate is now showing on the Octopus site and it is different to the email I had. 2p lower on the leccy, which is nice. (didn't expect it to track this quick)
Now to change direct debit amount and date for payment.

Haha... You're going to have to change your name to 'half full' then!

Snigger.

Date and payment amount amended as well. Lot easier than Avro.

wakeupalarm

Has anyone had confirmation that their switch from Avro to Octopus has been completed?

millie

wakeupalarm said:

Has anyone had confirmation that their switch from Avro to Octopus has been completed?

My Electric has, it showed a message showing all done yesterday. Today it shows the tariff { Avro Flexible 20.40 Kwh  25.08 Day S\C} 

Gas shows a message.  Sorry, we weren't able to get the details for your tariff. This should be temporary, but if it persists, contact us on hello@octopus.energy

[Deleted User]

wakeupalarm said:

Has anyone had confirmation that their switch from Avro to Octopus has been completed?

Yep. But only through looking at the site. Price is also a tad lower at the moment on the leccy, compared tp the initial email.

wild666

wakeupalarm said:

Has anyone had confirmation that their switch from Avro to Octopus has been completed?

Mine is giving everything but the bill, considering Octopus took over on the 26th September maybe they are waiting on some further details from the change from Avro to Octopus

phillw

wakeupalarm said:

Has anyone had confirmation that their switch from Avro to Octopus has been completed?

Octopus says "We're aiming to have you on supply on Thursday 4th November, and we'll keep you up to date here if that changes." for both gas and electricity.

Looking at https://www.findmysupplier.energy/ & https://www.energynetworks.org/operating-the-networks/whos-my-network-operator shows that they have taken over my gas but not my electricity.

Octopus didn't take a DD today (I cancelled my Avro DD).

elsien

I've had nothing after the initial email. Their website isn't showing the readings that I submitted, no sign of my avro direct debits having been taken into account. I'm feeling as if I've fallen down the gaps at the moment. 

millie

I cancelled my Avro Direct Debit and set a new one up with OctopusEnergy. I have had an email this morning from OctopusEnergy saying that they will be collecting it on 8th November. I did set it to be collected on 6th but 8th is no problem. 

Grizzlebeard

millie said:

I cancelled my Avro Direct Debit and set a new one up with OctopusEnergy. I have had an email this morning from OctopusEnergy saying that they will be collecting it on 8th November. I did set it to be collected on 6th but 8th is no problem. 

The 6th is a Saturday. Monday the 8th is 1st working day after . It'll be back to 6th when not on a weekend.

millie

Grizzlebeard said:

millie said:

I cancelled my Avro Direct Debit and set a new one up with OctopusEnergy. I have had an email this morning from OctopusEnergy saying that they will be collecting it on 8th November. I did set it to be collected on 6th but 8th is no problem. 

The 6th is a Saturday. Monday the 8th is 1st working day after . It'll be back to 6th when not on a weekend.

Did not think of that