Octopus Energy takes on Avro customers

egyptiancotton

CAA said:

Is the page to input meter readings working for everyone? (The one linked in the email.)

I just get a message saying "Sorry, something has gone wrong" after pressing Save Readings.

It worked for me. I resubmitted the readings for the 26th.

wiseonesomeofthetime

Follow daily updates here : https://octopus.energy/avro/.    (This address has been shared before up-thread)

Today's

xlnc99

I dont understand why they are not telling us how much they charging!

What is the reason for this???? They dont need any avro systems or time for this

[Deleted User]

Just fed some fixed rate numbers in and could see 900 quid increase based on last 12 months use.
Jeepers.

egyptiancotton

half_empty said:

Just fed some fixed rate numbers in and could see 900 quid increase based on last 12 months use.
Jeepers.

I did the same. My annual cost doubled. 

[Deleted User]

xlnc99 said:

I dont understand why they are not telling us how much they charging!

What is the reason for this???? They dont need any avro systems or time for this

The SoLR agrees a deemed tariff with Ofgem. Tomorrow the Ofgem Capped Tariff will increase by over £100. My guess us that the deemed tariff will take into account the increase in the Cap. Under SoLR rules, the deemed tariff is fixed for 6 months.

Grizzlebeard

xlnc99 said:

I dont understand why they are not telling us how much they charging!

What is the reason for this???? They dont* need* any avro systems or time for this

*Perhaps they do.

"Not understanding" is a strange thing.
Ironically it can make one jump to conclusions with the same confidence as if one understood everything.

I am sorry this transition is causing you so much anxiety.

Beano456

I thought you only had to set up new DD details with Octopus if you cancelled the Avro DD. We haven't cancelled the DD but logging into Octopus it says: "It looks like you don't have an active Direct Debit - you can set one up here".

LippyDoodle

Beano456 said:

I thought you only had to set up new DD details with Octopus if you cancelled the Avro DD. We haven't cancelled the DD but logging into Octopus it says: "It looks like you don't have an active Direct Debit - you can set one up here".

From what I understand is that everyone who is being transfered to Octopus as automatically been given a new account. I'm still waiting to see if I just managed to switch in time. I have an old account with them but also a new account. Somehow my 2 accounts have some parts linked/mixed up. I haven't stopped my d/d to Avro and my payment is due to go out tomorrow. I think it's justs a matter of sitting twiddling ya thumbs for a while. 

KeepOnRollingAlong

xlnc99 said:

I dont understand why they are not telling us how much they charging!

What is the reason for this???? They dont need any avro systems or time for this

I expect it is because they probably don't know what it will be yet. Three days, or so, ago I put their posted figures for their flexible tariff in my energy costs spreadsheet. Yesterday I had to put in new rates because their flexible tariff had gone up. I presume it will go up again tonight.