Avro Energy

Aylesbury_Duck

LippyDoodle said:

I've been trying to get on to Avro's website for the past 40 mins or so, signed in ok but nothing is loading. I'm assuming everyone else it trying to do the same as me and download previous bills along with a screen shot of the credit my account is in.

While I understand that credit will be protected, I receive benefits and I've not seen anything said regarding Warm Home Scheme. Will we loose that or will new providers honour that because we have to be with a company by a before a certain time in order to qualify for it. 

It's a worrying time isn't it? God knows how much our new bills will be. I thought I was at least safe until May next year.

Good luck everyone, I've got my fingers crossed for us all! 

Try signing in late tonight, or very early in the morning.  It is there, it's just overwhelmed at the moment.  A significant number of over half a million people are all trying to log in at the moment...

Mjarjar

Hi lippy doodle, 
Just says on citizen advice site, if on Warm home discount new supplier will let you know if you can still get it, if you can't get it with new supplier you can switch. Then has link to check which suppliers offer it. 

Mjarjar

I can't get AVRO site to open at all luckily have downloaded all bills previously and screenshot all previous readings. Even though already with another supplier can't afford to lose over £346 credit, when moved to AVRO last supplier refused pay out and lost over £250 already, and like most of the country just been caught with hike in bill from new supplier. 

Trace-T

LippyDoodle said:

I've been trying to get on to Avro's website for the past 40 mins or so, signed in ok but nothing is loading. I'm assuming everyone else it trying to do the same as me and download previous bills along with a screen shot of the credit my account is in.

Try the link in this thread For anyone having trouble accessing their Avro account 

Ally_E.

We just moved to a new house that is supplied by Avro yesterday. Do we stick it out or switch to another provider? Not sure what to do here.

QrizB

Ally_E. said:

We just moved to a new house that is supplied by Avro yesterday. Do we stick it out or switch to another provider? Not sure what to do here.

I'd suggest you stick it out. You'll have plenty of other things to keep you busy for the 2-3 months while the SoLR catches up with you, and the tariff you get put on is unlikely to be significantly worse than you'd get with a switch.

Take regular meter readings and keep an eye on your consumption.

davidhorrocks

Trace-T said:

LippyDoodle said:

I've been trying to get on to Avro's website for the past 40 mins or so, signed in ok but nothing is loading. I'm assuming everyone else it trying to do the same as me and download previous bills along with a screen shot of the credit my account is in.

Try the link in this thread For anyone having trouble accessing their Avro account 

My login details work on their main website (which no information is loaded) but my login details do not work on this link.

egyptiancotton

davidhorrocks said:

My login details work on their main website (which no information is loaded) but my login details do not work on this link.

Keep trying. I kept an eye on the website yesterday and it took a while for my data to appear, and it didn't appear in one go; for example - page 1 of 4 of my payments loaded data and it took over an hour for page 2 to load data. It took hours for all of my details and records to show. 

xlnc99

My details work on both the main login and also the link posted on here

AcerBen

xlnc99 said:

also - why take a meter reading now? Surely we wait until the new supplier asks for it

I suppose it depends on whether they use those readings as the final readings for the Avro contract, or they calculate them based on the day Avro went bust.  I've taken readings just in case, so I know that I can be billed as much as possible on my old rates.