For anyone having trouble accessing their Avro account

egyptiancotton

Avro's other web servers are still active. You can get your statements and other details by using the other web servers: https://assets.avroenergy.co.uk/default.aspx

I logged in and all my details are there - it's the old style website before it was revamped. Hope this helps.

rubble2

Thanks for the useful link, just downloaded all my historical data

jackpotjackpot

Thanks for this very useful 

EnglishWelshie

Thanks have just tried and it won't let me log in saying login attempt unsuccessful. Luckily though I did a meter reading and downloaded my statements a couple of days ago.

Trace-T

lloydyyy said:

Avro's other web servers are still active. You can get your statements and other details by using the other web servers: https://assets.avroenergy.co.uk/default.aspx

I logged in and all my details are there - it's the old style website before it was revamped. Hope this helps.

Thankyou, that worked for me. I just wanted a screenshot of my Dashboard current status (already had my statements) but could access all areas from your link. All info was showing correctly.
Also, entered meter readings as of yesterday, they were due in by tomorrow anyway.
Previously was getting logged in but blank info.

egyptiancotton

EnglishWelshie said:

Thanks have just tried and it won't let me log in saying login attempt unsuccessful. Luckily though I did a meter reading and downloaded my statements a couple of days ago.

That's odd. Have you tried a password reset?

Edit: Someone over on hotukdeals just mentioned they're having the same issue.

Thesaltmustflow

lloydyyy said:

Avro's other web servers are still active. You can get your statements and other details by using the other web servers: https://assets.avroenergy.co.uk/default.aspx

I logged in and all my details are there - it's the old style website before it was revamped. Hope this helps.

Very helpful, I logged in and was able to download a few statements BUT the latest one is missing? shows me as being in credit by around £159 although I know its around £259. Don't suppose it will make any difference as hopefully the new Solr will pick up the correct amount I have in credit and refund/credit accordingly.

Bendo

Let me login, but only shows data from a precious time I was with them.

egyptiancotton

From what I gather, the current/new site still works but it's under strain from the volume of customers trying to access their account details. I was able to access my account in the early hours of this morning and view all my details. Hopefully the current/new site will work for more users as time goes on.

egyptiancotton

The following message just popped up on the account portal - "Your balance is safe. We're currently experiencing high volume of customers on the portal. Please check back later."

Armengar

old site worked for me just now.  thanks for the "back door".